Client engagemen 12t

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Client engagemen 12t

  1. 1. Client Engagement <ul><li>Characteristics of Effective Helping Professionals </li></ul>
  2. 2. Client Engagement <ul><li>Engagement is a vital aspect to helpful services </li></ul><ul><ul><li>Science </li></ul></ul><ul><ul><li>Art </li></ul></ul><ul><ul><li>Verbal </li></ul></ul><ul><ul><li>Non-verbal </li></ul></ul><ul><li>The process: </li></ul><ul><ul><li>Collaborative </li></ul></ul><ul><ul><li>Open </li></ul></ul><ul><ul><li>Trusting </li></ul></ul><ul><ul><li>“ Getting into” & “Getting along” </li></ul></ul>
  3. 3. Client Engagement <ul><li>Client engagement is about dialogue </li></ul><ul><li>5 characteristics </li></ul><ul><ul><li>WV respect </li></ul></ul><ul><ul><li>Hope </li></ul></ul><ul><ul><li>Humility </li></ul></ul><ul><ul><li>Trust </li></ul></ul><ul><ul><li>Empathy </li></ul></ul><ul><li>Client Motivation – Why valuable? </li></ul><ul><ul><li>Precontemplation, contemplation, preparation/determination, action, maintenance & relapse </li></ul></ul><ul><ul><li>Special issues </li></ul></ul>

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