2. Bureau
(Greek word)
Kratos
(Greek word)
Office Power or Rule
“A system of administration marked by officialism, red tape
& Proliferation”
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
3. Bureaucracy is a formal organizational system that is
applied in today’s business industry throughout the
world
It is an administrative system designed to
accomplish large-scale administrative tasks by
systematically coordinating the work of many
individuals.
It is the system of organizations and
management in which rules, tasks and
relationships among people are clearly defined
and controlled in the form of formal authority.
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
6. Theory of BUREAUCRACY
Max Weber
(1864-1920)
He was a Sociologist who
contribute the “Theory
of Bureaucracy”
He was a Professor at the
University of Freiburg (1894) &
the University of Heidelberg
(1896)
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
7. It is also called as “The Max Weber Theory of
Management”
Key elements of the Max Weber management theory
include:
Clearly defined job roles
A hierarchy of authority
Standardized procedures
Meticulous record-keeping
Hiring employees only if they meet the specific
qualifications for a job
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
8. Structure of Bureaucracy
1. Hierarchical: Pyramidal (Clear chain of
command)
2. Job Specialization: The bureaucrats become
experts in their area.
3. Formalized Rules: Should be standard for
everyone.
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
10. Weber identified three types of legitimate authority
1. Rational-legal Authority
2. Traditional Authority
3. Charismatic Authority
1. Rational-legal Authority: Obedience is owed to a
legally established position within the hierarchy of a
business, military unit, government etc.
2. Traditional Authority: People obey a person because
he belongs to certain class or occupies a position
traditionally recognized (Ex.- Royal Family)
3. Charismatic Authority: Obediency is based on the
follower’s belief that a person has some special power or
appeal.
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
11. Features of Bureaucracy Theory
Following features suggest the characteristics of
bureaucratic organizations:
1. Rules and Regulations
2. Division of work and specialization
3. Hierarchy of Positions
4. Impersonal Conduct
5. Staffing
6. Technical Competence
7. Official Records
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
12. Types of Bureaucracies
Weberian/Machine
Bureaucracy
Professional
Bureaucracy
Highly routine
operating activities,
Formalized Rules &
Regulations
Centralized Authority
In this type of
Bureaucracy satisfaction
of the client is to utmost
importance
Decentralized authority
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
13. The duties and responsibilities of each job are
clearly defined.
The selection process and promotion
procedures are based on merit and expertise.
The enterprise does not suffer when some
persons leave it.
The rules and procedures are decided for every
work.
The division of labour assists workers in
becoming experts in their jobs.
Advantage of Bureaucracy
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)
14. Disadvantage of Bureaucracy
Too much emphasis on rules and regulations.
No importance is given to informal groups.
Involves a lot of paper work.
Unnecessary delay in decision –making.
Too much importance is given to the technical
qualifications.
Difficulties in coordination and communication.
Dr. JITENDRA KUMAR, Assistant Professor, PSIT, Kanpur (U.P.)