Technical Forum - November 2013

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A regional meeting for IT Support Staff.

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Technical Forum - November 2013

  1. 1. RSC-EM Technical Forum Tues 12th Nov 2013 Gordon Millner Technical Infrastructure Advisor, Jisc RSC East Midlands Go to View > Header & Footer to edit www.jiscrsc.ac.uk November 15, 2013 | slide 1 RSCs – Stimulating and supporting innovation in learning
  2. 2. Agenda 14:00 Start and Intro 14:05 Spiceworks for network monitoring, inventory control, software management and other "stuff" 14:25 Using screencasting tools to support users 14:45 Discussion of issues affecting providers, Q&A, and sharing good practice 15:00 Finish November 15, 2013 | slide 2
  3. 3. What is the technical forum for? Originated a number of years ago: •To enable discussion •To enable networking between technical staff of different organisations •To raise issues and help resolve them •To keep abreast of technology •To stimulate self-development •Identify areas for staff development Supplement the work of the Heads of IT and other user groups eg. ILT, Moodle etc. Now we’re starting it again and hoping that you will support it Mike Wroughton from Stamford College will “chair” up the group November 15, 2013 | slide 3
  4. 4. November 15, 2013 | slide 4
  5. 5. Why Spiceworks? It’s free It’s good It can do lots of jobs There’s plenty of support A bit like Moodle .... But doing a different job ? November 15, 2013 | slide 5
  6. 6. Why Spiceworks? It can sniff out what’s on your network It can run as a helpdesk It can generate diagrams and reports It has an app to run your network You can connect to remote sites and computers It will create a complete inventory of devices, licences and patches  It has in-built Mobile Device Management to take control of your BYOD       November 15, 2013 | slide 6
  7. 7. So what now? What are you using at the moment? How much is it costing you? Is it providing what you want with good value for money? Perhaps download Spiceworks, install it and try it out for a while www.spiceworks.com November 15, 2013 | slide 7
  8. 8. Using screencasting tools to support users November 15, 2013 | slide 8
  9. 9. What is screencasting? Recording on-screen actions to video, with audio instructions, then playback at a later time November 15, 2013 | slide 9
  10. 10. Why use screencasting?  Think about how you find how to do things …. I bet youtube videos would be one of the tools you use nowadays  Software is marching forward and demand for software training, how tos, and FAQs can be overwhelming  Documenting how to use a simple application, grab associated screenshots and put together the final print can be time-consuming  Following written instructions can sometimes be difficult  __________________________________________________  Creating a screencast video can be quick  Users can follow instructions by copying the actions, pausing and replaying as necessary  Place the screencast videos on your VLE, website, intranet etc for anytime, anyplace access November 15, 2013 | slide 10
  11. 11. What packages? http://socialcompare.com/en/comparison/compare-screencasting-tools Anyone using others? November 15, 2013 | slide 11
  12. 12. November 15, 2013 | slide 12
  13. 13. Tips for screencasting  Check out Jisc digital media website http://www.jiscdigitalmedia.ac.uk/guide/screencasting-workflow November 15, 2013 | slide 13
  14. 14.      Who is using screencasting at the moment? What are you using it for? What package are you using? What hardware are you using? Have you thought about Apple mobile devices screencasting using Reflectorapp.com ?  If you’re not using screencasting then I suggest sign up for one of the free cloud-based tools and start  In the new year we will be holding some practical workshops November 15, 2013 | slide 14
  15. 15. Now over to you Now some time to Discuss any issues affecting you and request advice from your colleagues share good practice November 15, 2013 | slide 15
  16. 16. Next meeting Face to face on Thurs 13th Feb 2014 In the meantime if you have any questions then: post them on the jiscmail list contact me:  01509 618120  07811 241451  gordon.millner@rsc-em.ac.uk  www.jiscrsc.ac.uk November 15, 2013 | slide 16

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