Mlo 6 learnrer support

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Mlo 6 learnrer support

  1. 1. Moving Learning Online (Session 6) Learner Support Mechanisms<br />Speaker #1 – Vinay Markandya JISC RSC South East<br />v.markandya@kent.ac.uk07789176817<br />Speaker #2 – John Potter JISC RSC South East<br />jdp@kent.ac.uk07786 337764<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />1<br />
  2. 2. The Moving Learning OnlineSeries<br />Series aim - to help you answer the question…<br />How can online delivery help us meet our strategic and operational objectives?<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />2<br />
  3. 3. Session Aims<br />This session aims to:<br /><ul><li>Aim 1: Examine different models of support
  4. 4. Aim 2: Critique traditional learner support mechanism & make the case for a more holistic approach
  5. 5. Aim 3: Demonstrate how Key Performance Indicators can be improved
  6. 6. Aim 4: Analyse how technology can improve learner support</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />3<br />
  7. 7. Learner Support Mechanisms<br />Traditional Model for Learner support is based on additionality<br /><ul><li> Remedial
  8. 8. Reactive
  9. 9. Specialist</li></ul>......and costly.<br />Learner support is aimed at students who are perceived to be “non-traditional” and/or disabled in some sense.<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />4<br />
  10. 10. Learner Support Mechanisms<br />Traditionally supported learners feel:<br /><ul><li>Isolated
  11. 11. Different from their peers
  12. 12. Not part of the mainstream</li></ul>Plus .....<br /> Students who do not show their need for support until after the programme has begun will not ask for it at the start.<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />5<br />
  13. 13. Learner Support Mechanisms<br />Dangers to Key Performance Indicators<br />Students who feel unsupported will drop out = negative effect on retention.<br />These students, if they remain on course, will resort to lower order pedagogical strategies rather than maximising their potential = negative effect on achievement.<br />Cost effects of additionality as opposed to holistic approach (later with John)<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />6<br />
  14. 14. Learner Support Mechanisms<br />Developmental/holistic approach:<br /><ul><li>Recognise that categorising students as vulnerable, at risk, failing etc, etc is not useful.
  15. 15. Recognise that ALL students need support at some stage of their learning, thereby advocating a more holistic approach.
  16. 16. Recent HE research (De Montfort & Oxford Brookes) shows that not only low achievers but also high achievers find it difficult to ask for support</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />7<br />
  17. 17. Learner Support Mechanisms<br />A new environment:<br /><ul><li>Encourages students to be proactive in making curricular decisions
  18. 18. Seeks self-assessment by students at different levels prior to embarking on a programme of study (functional skills, digital literacies, curricular levels)
  19. 19. Provision of curricular materials that are easily accessible both in and out of “hours.”
  20. 20. A range of gateways to support so that students are able to access support in the way that suits them best.</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />8<br />
  21. 21. Learner Support Mechanisms<br />Characteristics of online learning<br /><ul><li>Learning support for online-intensive and interactive learning situations.
  22. 22. Electronic access to resources
  23. 23. Online contact with peers and tutors</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />9<br />
  24. 24. Learner Support Mechanisms<br />Challenges of online learning<br /><ul><li>Working in a Virtual Learning Environment.
  25. 25. Emphasis on collaborative working and learning
  26. 26. Web searches extend resources beyond teacher supplied course material</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />10<br />
  27. 27. Learner Support Mechanisms<br />Online Learning<br /><ul><li>Learner/content interaction
  28. 28. Learner/teacher interaction
  29. 29. Learner/learner interaction</li></ul>Course design or learner support?<br />Support is no longer an exceptional activity to overcome an individual problem but part of the core activity.<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />11<br />
  30. 30. Learner Support Mechanisms<br />Problems facing online learners<br /><ul><li>Learner isolation
  31. 31. Lack of personal feedback
  32. 32. Technical difficulties
  33. 33. Lack of social interaction</li></ul>Programmes must be designed from the outset with learner support in mind.<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />12<br />
  34. 34. Learner Support Mechanisms<br />Supporting the technology<br />User management<br /><ul><li>Account creation/deletion
  35. 35. Authentication system
  36. 36. Content moderation
  37. 37. Acceptable Use Policy</li></ul>Technical support<br /><ul><li>Browser/client compatibility
  38. 38. Content viewers
  39. 39. Password problems
  40. 40. ITIL/FITS</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />13<br />
  41. 41. Learner Support Mechanisms<br />Technical Support Options<br /><ul><li>Outsourced – commercial service desk companies can provide 24 X 365 support
  42. 42. In house – restricted hours and uncertain demand</li></ul>Advanced online help and automated support systems (FAQs, self service password resets, video how-to etc.)<br /> Queries should feed back into course design.<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />14<br />
  43. 43. Learner Support Mechanisms<br />Tiered support for learners<br />Offer a tired support system encouraging people to work from lowest to highest resource level -<br /><ul><li>Check the FAQ
  44. 44. View online video tutorial
  45. 45. Email a tutor
  46. 46. Live chat with tutor
  47. 47. Phone a helpdesk</li></ul>5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />15<br />
  48. 48. What Next?<br />Visit the Moodle course that supports this series at:http://moodle.rsc-em.ac.uk/<br />Book to attend the next session:Monitoring, Evaluation & reviewhttp://www.rsc-southeast.ac.uk/events/2011/25-05-2011-mlo-monitoring-evaluation-review.html<br />Talk to your RSC about the support available to help your strategic planning to make moving learning online a reality<br />JISC RSC East Midlands support@rsc-em.ac.uk<br />JISC RSC South East support@rsc-southeast.ac.uk<br />5th May 2011<br />Moving Learning Online: Learner Support Mechanisms<br />16<br />

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