Best practice with online webinars


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An opportunity to explore the tools and skills needed to deliver effective online webinars/meetings.
Will raise awareness of best practice in conducting webinars.

Webinars are interactive online sessions that can be used to deliver training, support teaching and learning or hold meetings.

Delegates will gain an understanding of the issues involved in planning, delivering and maximising the impact of online meetings and webinars, including:

Planning – minimising risk of failure
Checklist of resources needed
Delivering/ engaging your audience
Maximising impact

Published in: Business, Technology
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  • LynAs with any good Teaching and learning/training session, the same principles apply
  • Give out clear joining instructions to delegates and be prepared to delay the start of the meeting (build in a bit of fiddling time)Ideally do a trial run with the presenters before the day of the meetingEnsure you have a quiet location with no background noise (turn off phones)For high-stakes meetings, have a contingency plan Good preparation helps a lot, but some things are hard to plan for or controlBack up plan can include:Using email/phone to help delegates who can’t get in (an assistant needs to do this!) – have contact details readySend session recording and materials to those who don’t make itSwitch to another (ready prepared) method...Keep meetings short (1 hour max as a guide)
  • IcebreakersIntroduce self with name and role in chat paneSudokuWordsearchSpot the differenceToolsInclude some initial time for delegates to familiarise themselves with the interface. Practice using the toolsSet a basic protocol for presenters and delegates e.g. when and how will questions and comments be submitted, monitored and responded to? How will presenter privileges be handed over?Warn delegates if the session is to be recorded (data protection/ethics)Start simple, especially when you and your delegates are new to the toolsProvide plenty of support early in the session, particularly for those new to web meetingsDo you need to use video? – advantages for presenter not on web camAvoid desktop sharing in anything other than small, regular meetings. It uses a lot of bandwidth and can cause crashesProblems with web tour vs desktop sharingAlternatives – screenshots of webpagesMoodle course e.g. make temporary guest access so no log in requiredObtain regular feedback to check everyone’s happy – e.g use emoticonsPromote and prompt discussion between delegates (via text chat)Sum up and signpost, as with a good F2F session
  • SteveRSC journey – kit/room set up, lessons learntJohn’s input
  • Use colour to break up the slides. This is more engaging and you can split the screen into half of thirds using different font colours.Make slides simpler than usual.Follow the new 45-60 second rule: display no visual longer than 45-60 seconds.
  • Learn your script. There is nothing worse than hearing a script read out, as it tends to be in a monotonous tone.Talk to your audience. Young people and entry level learners need short presentations. Professionals should be able to cope with more.
  • You want your attendees to understand what you're saying, otherwise you'll have a lot of questions at the end that otherwise would've been answered by taking your time.You want your attendees to understand what you're saying, otherwise you'll have a lot of questions at the end that otherwise would've been answered by taking your time.You want your attendees to understand what you're saying, otherwise you'll have a lot of questions at the end that otherwise would've been answered by taking your time.
  • Webcams can make you more self conscious – and what TV Radio rule- have fun but not more than audience. Just as in a classroom, you can have fun
  • Teachers know the importance of changing activity every 15-20 mins (and more often for more difficult to engage learners)Wriggling – think about TV newsreadersWebcam . It is also off-putting if all that can be seen is the top of your head as you read from a script. Also maintain eye contact – which you can’t do if you are reading from a script.
  • Webinars are like radio: The higher the excitement level, the more likely listeners are going to stay tuned. Rev it up.Keep your answers to questions as brief as possible. Be diplomatic at all times. And hit one of your main points in your response.
  • Sum up and signpost
  • JISC Advance call – projects suggestions – innovative use of conferencing tools and techniques to improve learner experience and leading to improved efficiency and effectiveness.
  • Best practice with online webinars

    1. 1. Best practice with online webinars 21st February 2012 1.00 – 2.00 p.m Lyn Lall, Phil Hardcastle, Steve Saffhill, John Jones RSC East Lall RSCs – Stimulating and supporting innovation in learning February 21, 2012 | slide 1
    2. 2. Bingo card Icebreaker - tick as many that apply to you Been skydiving. A Strictly Come Enters online Wears a lot of green dancing fan competitions regularly Loves gadgets Goes abroad at least Loves the Twilight Enjoys the cinema twice a year film saga weekly Curry is a favourite Loves casinos Shops at German Owns a Smartphone meal. supermarketsLyn Lall February 21, 2012 | slide 2
    3. 3. Aims and objectives of the sessionTo draw on the experience of the RSC and others toidentify key strategies to increase the effectivenessof online meetingsObjectives Planning – minimising risk of failure Checklist of resources needed Delivering/ engaging your audience Evaluating Maximising impactLyn Lall February 21, 2012 | slide 3
    4. 4. What is your role?A. ManagerB. Team leaderC. TeacherD. Learning supportE. Business supportLyn Lall February 21, 2012 | slide 4
    5. 5. Did you attend the previous In brief ? Yes NoLyn Lall February 21, 2012 | slide 5
    6. 6. Is your organisation already using web conferencing tools?A. YesB. NoC. Don’t knowLyn Lall February 21, 2012 | slide 6
    7. 7. Principles for effective management • Define purpose and outcomes • Structure plan, prepare and design for participant engagement • Define roles and responsibilities • Ensure processes exist for identifying, acknowledging, capturing and consolidating ideas, information and knowledge • Be creative and innovativeLyn Lall February 21, 2012 | slide 7
    8. 8. Link purpose to possible delivery models Radio phone in chat show Teaching/ lecture Multi site meetings using a mix of collaborative tools e.g. Titanpad, Googledocs, Conceptboard, Crocodoc and Skype Sessions with break out activities to encourage interactionLyn Lall February 21, 2012 | slide 8
    9. 9. Pre event activities Clear joining instructions A plan – Aims – Structure – Opportunities for interaction – Clear roles and responsibilities Trial run Back up planLyn Lall February 21, 2012 | slide 9
    10. 10. Prepare to involve your audience Pre meeting task/questions in advance Ask them to submit a question on booking the booking form so that the panel can consider it in advanceLyn Lall February 21, 2012 | slide 10
    11. 11. During the event Ice breaker Explain use of tools Protocols Session will/won’t be recorded Obtain regular feedback from delegates Promote and prompt discussion between delegates Desk top sharing Sum up and signpostLyn Lall February 21, 2012 | slide 11
    12. 12. Use the pointer function and click where your dream holiday would be February 21, 2012 | slide 12
    13. 13. What kind of phone do you have? iOS AndroidBlackberry Other February 21, 2012 | slide 13
    14. 14. Panel discussion and sharing of lessons learnt Tips and advice from a seasoned radio presenter If you want to share your experiences or ask a question, then either – Raise your hand if you have a microphone and wish to talk – Type a question in the chat paneLyn Lall February 21, 2012 | slide 14
    15. 15. Preparation Use colour to break up the slides. Don’t burden the slides with extraneous graphics. One at a time will suffice. Use video to enhance your presentation
    16. 16. Preparation Learn your script. Keep smiling. This tends to lift the voice and keep the presentation upbeat. Speak clearly, make eye contact even if youre the only one in the room.
    17. 17. Presentation Talk to your audience. The language you use and the length of the webinar are dictated by the attendees. Explain things thoroughly and breathe between sentences. Dont rush, but keep up a good pace.
    18. 18. Preparation When you have decided on the content of the webinar, run through it in front of the computer. You have to speak as though you are presenting, or you will underestimate the time taken for the webinar. This also allows you to practice your voice and ensure your notes are complete.
    19. 19. The Webinar Start with a really good visual. Get them to focus right away.
    20. 20. The Webinar Speak clearly, make eye contact even if youre the only one in the room. Keep calm. This is made easier if you use the minimum of technology when you first start to use webinar software (like no webcam). Have fun.
    21. 21. The Webinar Take breaks every 15 minutes, whether these be a couple of minutes to stretch or a break-out activity. If you do use a webcam, try not to shuffle about as it is distracting. Have an engaged listener in the room with you.
    22. 22. The Webinar Maintain a high energy level. Use a second speaker. Get yourself interviewed, or interview someone else. Prepare questions for Q&A, just in case nobody has a question
    23. 23. The Webinar Finally, make it crystal clear what is the next step for your listeners. It should be easy to contact you by phone, email, skype or regular mail.
    24. 24. Activity 1 - 5 minutes Go to the link in the chat pane and add some ideas for how you could use webinars in your organisation. Type your name in the top right hand box to identify your ideas Think about it from different viewpoints e.g. an assessor, teacher, manager, staff development, trainer, learning support tutor, learnerLyn Lall February 21, 2012 | slide 24
    25. 25. How ready are you to take the plunge Staff/student skills into web conferencing? Integration of web conferencing tools into your organisationLyn Lall February 21, 2012 | slide 25
    26. 26. For further information/supportIf you would like further support in implementingeffective web conferencing then contact the and the recording fromtoday will be on our website shortly Lall February 21, 2012 | slide 26
    27. 27. Next in Brief 6th March - ScreencastingLyn Lall February 21, 2012 | slide 27