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Using digital insights to drive change at Portsmouth

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Three data sets on student experience.

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Using digital insights to drive change at Portsmouth

  1. 1. Dr Stephen Webb Head ofTechnology Enhanced Learning, University of Portsmouth Using digital insights to drive change at Portsmouth 23/11/2018 Three data sets on student experience
  2. 2. 0 20 Motivation for running theTracker… »UoP: initial pilot institution March–April 2016 »But why run it? 23/11/2018 Using digital insights to drive change at Portsmouth 2
  3. 3. 0 20 …we need to navigate tricky conditions 23/11/2018 Using digital insights to drive change at Portsmouth 3 Rebrand New estate New SRS New website New CRM New curriculum framework EVIDENCE © twofortheworld
  4. 4. 0 20 Some tips – recognise constraints! 23/11/2018 Using digital insights to drive change at Portsmouth 4 Concerns: are we over-surveying our students? © customer thermometer Warnings: We must not get in the way of the NSS What works for us: *involve the StudentVoice group *target L4 students
  5. 5. 0 20 Some tips – getting students engaged 23/11/2018 Using digital insights to drive change at Portsmouth 5 Sweets always help!F2F events with 30 Chromebooks Students’ Union involvement Targeted emails from AD(S)s
  6. 6. 0 20 Some tips – getting students engaged 23/11/2018 Using digital insights to drive change at Portsmouth 6 change the stats regularly not sure this is useful!
  7. 7. 0 20 Analysis »Do the stats! In 2016, UoP had 3.5% margin of error… »Benchmarking – provides valuable sense-checking »Free text comment boxes hold treasure! »Newman, Beetham, Knight: nice NVivo thematic analysis »Iteration 1 ofTracker: analysis was time-consuming »Iteration 2: I delegated… »Iteration 3: Jisc templates!!! 23/11/2018 Using digital insights to drive change at Portsmouth 7
  8. 8. 0 20 Dissemination »Danger that a report is read then buried »Stakeholders want evidence – Library / IT are grateful »Use as many channels as possible, eg blog +Twitter »“You said, we did” posters can be effective 23/11/2018 Using digital insights to drive change at Portsmouth 8
  9. 9. 0 20 Acting on insights - 1/5 23/11/2018 Using digital insights to drive change at Portsmouth 9 Response • student–staff groups to develop a new Moodle theme – notable improvement • student–staff groups to enforce a template for 2019 – politically tricky but happening Insight • need an improved, less “clunky” Moodle interface • need more consistent staff use of Moodle Note timescales: it’s like changing the course of a ship!
  10. 10. 0 20 Acting on insights - 2/5 23/11/2018 Using digital insights to drive change at Portsmouth 10 Insight need more consistent use of lecture capture Response student–staff group to scope a solution (existing approaches won’t scale) We are taking the chance to look at content capture more broadly – the use of BoB,TED, etc in different contexts
  11. 11. 0 20 Acting on insights - 3/5 23/11/2018 Using digital insights to drive change at Portsmouth 11 Insight students (not surprisingly) want reliableWiFi Response WiFi question in 2016: 65% (±3.5%) WiFi question in 2018: 82% (±4%)
  12. 12. 0 20 Acting on insights - 4/5 23/11/2018 Using digital insights to drive change at Portsmouth 12 Insight below sector in terms of guidance/ support for digital Response invested resource, eg developed Learning@Portsmouth site to support transition
  13. 13. 0 20 Acting on insights - 5/5 23/11/2018 Using digital insights to drive change at Portsmouth 13 Insight • assessment is a problem area; students want: o more online submission o fewer pinchpoints Response • have moved to an online-only submission policy (part of wider EMA project) • implementedTESTA methodology in some depts • tagging assignments in Moodle for better reporting
  14. 14. 0 20 Dithering on insights 23/11/2018 Using digital insights to drive change at Portsmouth 14 Students complain about teaching style – death by PPT; lack of interactivity; not knowing where the on switch is… Should be easy to fix. Surprisingly hard to change! Address by team restructure? An issue of digital capability
  15. 15. 0 20 Digital capability »Digital capability: different Jisc CoP - but linked! »Secondment of an IT trainer to work with us to develop badged Moodle courses on digital capability »Implemented Lynda.com »Building digital capability – an ongoing issue… 23/11/2018 Using digital insights to drive change at Portsmouth 15 © Jisc
  16. 16. 0 20 Focusing effort »Is focusing our effort paying off? Maybe ... in 2018, 93% of students rate our digital provision as good or above »But – by definition we are ignoring some areas: › learning analytics – we’re behind › gamification › teaching spaces › augmented/virtual reality › … 23/11/2018 Using digital insights to drive change at Portsmouth 16
  17. 17. 0 20 Other benefits of insights »Peace of mind we are not doing anything crazy! 23/11/2018 Using digital insights to drive change at Portsmouth 17 National Portsmouth
  18. 18. 0 20 Other benefits of insights »A better appreciation that what we think we provide isn’t necessarily what students experience 23/11/2018 Using digital insights to drive change at Portsmouth 18
  19. 19. 0 20 Future plans 1 »Accessibility is a key priority »Legislation – but also accessible design helps everyone »Alistair McNaught (Jisc) - an “accessibility snapshot” »We are implementing Blackboard Ally plug-in »But I’d like to see us gain more insight around this 23/11/2018 Using digital insights to drive change at Portsmouth 19
  20. 20. 0 20 Future plans 2 »We need more insight into the digital experience of our distance learners (our sample is not statistically significant) »We need more insight into the digital experience of our overseas students (hoping to be involved with the Jisc TNE pilot) »We need more insight into the digital experience of our staff 23/11/2018 Using digital insights to drive change at Portsmouth 20
  21. 21. 0 20 Future plans 3 »We need to develop a digital education strategy. Or else… 23/11/2018 Using digital insights to drive change at Portsmouth 21 © RedCoat10

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