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How you are embracing the change of technological capability, and the needs of the students of the future, not the past?

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Speaker: Andrew Proctor, director of digital services, Staffordshire University.

With the ever changing needs of students, Staffordshire University will share how they approached the opportunity to positively impact student experience at the University, using data, AI and the cloud.

Published in: Education
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How you are embracing the change of technological capability, and the needs of the students of the future, not the past?

  1. 1. Classification: Restricted Digital Transformation Andrew Proctor
  2. 2. Classification: Restricted Digital – A different world The first robotic pharmacist will arrive in the US 2021 The first AI machine will join a corporate board of directors by 2030 The first transplant of a 3D printed liver will occur by 2030 A government will replace its census with big-data technologies by 2030 Microsoft licensing will be simple & understandable by 2025
  3. 3. Classification: Restricted Legacy Digital-era Focus on Physical Assets Focus on Digital Assets Focus on Physical Channels Clicks and Mortar Office Hours by default Always on – 24/7 Difficult to Scale Up/Down Built to Scale Up/Down Large and lengthy projects Experimentation and failing fast Data as a problem/constraint Data as a key strategic asset Chases/Follows competitors Chases/Follows customers Customer adapts to product/service Product/service adapts to customer Higher Education – Legacy vs Digital …if someone were to build a university from scratch today…
  4. 4. Classification: Restricted Education 4.0 - What will be different? Far more learner-centric! Significantly more choice and control Hyper-Personalisation is a major theme Meaning diverse consumption models Traditional Nanodegree/Byte-sized Subscription based – ’all you can eat’ Outcome-based Multiple entry and exit points Everything will be tailored
  5. 5. Classification: Restricted On-Demand On-Demand Hyper-PersonalisationData Driven Automation and AI Digital Skills “24/7, no matter where; I am always CONNECTED to Staffordshire University” The combination of data and AI CONNECTS us to a more individual experience, tailored and optimised for personal success Systems, data, processes and people are CONNECTED more than ever before, freeing up valuable time The power of data CONNECTS us more than ever to our current and future students, enabling better decision making All Students and Staff are digital champions; CONNECTED to a world of opportunity, creating future-proofed digital graduates DIGITAL STRATEGY – CORE FRAMEWORK
  6. 6. Classification: Restricted DATA DRIVEN
  7. 7. Classification: Restricted We have a deep understanding of our current and future students; We can predict with increasing certainty the behaviours and needs of students and employers; We can equip our students with meaningful information, enabling them to make better decisions; The design of our courses, services and facilities can be optimised by data and insight; We can better understand the impact of everything we do; DATA DRIVEN – What will it give us?
  8. 8. Classification: Restricted Data Driven example – Liquid Campus Make sure things will last, by building them to change
  9. 9. Classification: Restricted AI is our new UI
  10. 10. Classification: Restricted HYPER- PERSONALISATION
  11. 11. Classification: Restricted The Double Ristretto Venti Half- Soy Nonfat Decaf Organic 4-Pump Chocolate Brownie Iced Double- Shot Gingerbread Frappuccino Extra Hot With Foam Whipped Cream Double Blended, One Sweet'N Low, One Nutrasweet, and Ice
  12. 12. Classification: Restricted Orchestrating Completing tasks on behalf of users Curating Providing relevant content based on previous user behaviour BEACON Supporting Guiding the user towards an optimum outcome Coaching Guiding the user towards an optimum outcome Learning Gleaning information to optimise experiences
  13. 13. Classification: Restricted CURATING information for you… There’s a great hackathon on next week This job might be interesting to you Here’s a society group recommended for you COACHING you towards your goals… You’re 1 hour away from your weekly study PB Would you like me to schedule some revision time? SUPPORTING you every day… Here’s what your day looks like Here’s when your next payment is due ORCHESTRATING tasks on your behalf… I’ve ordered you a new student card I’ve submitted your council tax letter LEARNING about you… How are you feeling this week? How would you rate today’s lecture?
  14. 14. Classification: Restricted AI is our new UI In 4 weeks since launch, Beacon has… Answered over 7,000 questions Including 700 during weekends Told 1,200 students where their next lecture is… …and helped them find it Completed over 1,500 self-service tasks Got over 100 students to join a new society Helped over 300 students find somewhere to eat *Brokered new relationships between 200 students and a personal tutor*
  15. 15. Classification: Restricted STUDENT-CENTRIC DEVELOPMENT NEW FEATURES EVERY MONTH Book an Appointment Next Bus Home Make a Payment Bot Analytics Student Feedback Agile Sprints
  16. 16. Breadth of Core Digital Skills gained by every student Professional Certification offered to every student Depth of specialist skills relevant to course content (e.g. Data Science for Business Management) Enhanced Productivity Find & Manage Information Communication & Collaboration Online Identity & Security BasicsofCoding BuildaWebsite DigitalMarketing VisualisingData Professional Certification (Core) ApplyingAI Professional Certification (Specialist) Digital Skills – future proofed, digital champions Embracing Change Problem Solving Entrepreneurship Commercial Awareness ‘Softer’ employability skills (enables the application and evolution of digital skills in a variety of ways) Professional Certification offered to every student
  17. 17. Classification: Restricted On-Demand On-Demand Hyper-PersonalisationData Driven Automation and AI Digital Skills “24/7, no matter where; I am always CONNECTED to Staffordshire University” The combination of data and AI CONNECTS us to a more individual experience, tailored and optimised for personal success Systems, data, processes and people are CONNECTED more than ever before, freeing up valuable time The power of data CONNECTS us more than ever to our current and future students, enabling better decision making All Students and Staff are digital transformers; CONNECTED to a world of opportunity, creating future-proofed digital graduates BEACON – PART OF OUR DIGITAL STRATEGY
  18. 18. Classification: Restricted Thank you! @andrew_proctor

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