Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Digital experience insights at University of Leeds

177 views

Published on

University of Leeds use digital insights tracker looking at improving students' experiences of digital

Published in: Education
  • Be the first to comment

  • Be the first to like this

Digital experience insights at University of Leeds

  1. 1. Digital experience insights University of Leeds 23/11/2018 Dr Bronwen Swinnerton
  2. 2. 0 20 Jisc Digital StudentTracker + Banner system data 23/11/2018 Digital experience insights at the University of Leeds 2 Nov - Dec 2017 1,734Prize 61.9% 38.1% UG 78% PGT 22% 6.7 25.4 67.9
  3. 3. 0 20 Digital device ownership and usage 23/11/2018 Digital experience insights at the University of Leeds 3 Personal ownership and use for learning: 95.3% 85.9 % 29.8% 19.4% 70.4% 70.7% 15% IT Service • Further investigation on unavailable devices • Print service would benefit from having a business owner • Bring all IT service printing under single service leader
  4. 4. 0 20 Institutional digital capacity 23/11/2018 Digital experience insights at the University of Leeds 4 92.1%85.7% 67% 40% 90% Library Website
  5. 5. 0 20 Institutional digital capacity 23/11/2018 Digital experience insights at the University of Leeds 5 2 types of storage available. Recommends focus groups to understand this issues on a deeper level Improve awareness of IT services available IT Servic e Library Interested in finding out what part of the website is well- liked: broad info, learning resources or online books and journals?
  6. 6. 0 20 Privacy and data protection 23/11/2018 Digital experience insights at the University of Leeds 6 • Less than half of students agree that the university helps them stay safe online, with most of the other half neutral about this. • More than half agree that the university protects student data privacy, 44.4% are neutral. • Only 21.3% of students agree that they have been told how their personal data is stored and used. IT Servic e Secreta riat GDPR compliant Student Privacy Notice Alumni Privacy Notice Essentials staff training
  7. 7. 0 20 Digital skills training 23/11/2018 Digital experience insights at the University of Leeds 7 Less positive view amongst students about digital skills 3 4 1 4 1 2 Just less than 1 3 Digital skills are important in chosen career Agree that they are told what digital skills they will need for course Agree that they have opportunities to review & update digital skills Believe that their course prepares them for the digital workplace
  8. 8. 0 20 Digital skills training 23/11/2018 Digital experience insights at the University of Leeds 8 IT Servic e LibraryDigital Ed Service • ‘Studying in a Digital Age’ module • 3 day boot camp for staff • Differences between general digital skills and those needed in a work environment • Microsoft Imagine Academy • Review digital lit teaching (best practices in York & Sheffield) • Cross-institutional Digital Literacy Working Group • No easily accessible university-wide provision of software training
  9. 9. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 9 “better wifi on campus” “faster wifi” “Fix Eduroam - it’s unreliable and constantly goes down.” “Improve the wifi in student accommodation - I often struggle to access Minerva using the wifi because it is so weak.” IT Servic e • Campus-wide refresh of WiFi facilities • Additional WiFi access points installed • Monitoring WiFi coverage in different buildings Residenti al Services • Focus groups to be held to find out more • Planned improvements/ upgradesWiFi
  10. 10. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 10 More widespread lecture capture Lecture capture videos should be made available more quickly Better quality: microphones and reliability Lecture Capture 83% 1.77 million 44,000 308,172
  11. 11. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 11 IT Servic e • LC capabilities available everywhere – some lecturers opt out • Users to be better skilled in High Def video stream checks and microphone checks Facilities Directorat e • Equipment reviewed and updated regularly • Survey of all Central Teaching Spaces planned to review upgrade needs LC Multimedia Manageme nt Operational Group • Steady increase in LC over last 4 years. In 2018/19 83% of lectures will be captured • Lectures automatically published after 72 hrs (allow author to edit) Lecture Capture
  12. 12. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 1223/11/2018 Digital experience insights at the University of Leeds “Redesign Minerva so it's more intuitive” “Make Minerva more user friendly” “Make a Minerva VLE app, that way course task could be accessed on mobile” • Inconsistencies in findings • Existing mobile app • Learning Tech Team and Library exploring Blackboard Ultra Minerva Library
  13. 13. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 1323/11/2018 Digital experience insights at the University of Leeds “The computers are all very slow, if they could be optimised that would be good.” “Put computer clusters in the libraries or have more computers generally in the libraries.” Desktops Library IT Servic e • Aware & finding ways to improve performance • Developing plans for Brotherton computer facilities • Educational Spaces Group
  14. 14. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 14 “Try and obtain more ebooks” “Provide more online resources and e-books” E-books & online journals 98.1% 85.6% 85.0% 79.1% 69.5% 78.1%
  15. 15. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 15 • 88% of library expenditure on info resources: e-subscriptions • Regular subscription reviews • More regular updates of module reading lists • Not all books available electronically • Ebook access pricing and credit models – library working with regional and national consortia to improve access • Departmental funds for specific titles • Coverage versus discoverability • Increase in resource information budget required Library
  16. 16. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 1623/11/2018 Digital experience insights at the University of Leeds23/11/2018 Digital experience insights at the University of Leeds “Make sockets for laptop chargers in every lecture room.” “Provide plug sockets in all possible study areas to ensure that students can use their digital devices to access learning tools anywhere within the university. E.g. Brotherton Library” • Refurbishment in Laidlaw (2015) and Edward Boyle (2017) • Expand provision of power in Brotherton (Grade 2 listed) Charging points Library Facilities Directorat e • Raised at Education Spaces Group for action
  17. 17. 0 20 Improving students’ experiences of digital 23/11/2018 Digital experience insights at the University of Leeds 17 Single log in to all university systems Access to software at home Cheaper/ free printing Systematic use of Minerva Single log in SoftwareAccess IT Servic e • Single Sign-On (SSO) compliance • natural increase of capability in this area as projects deliver new systems

×