2010 Qts Logistics Introduction


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KN Hotel Logistics, a special-services division of Kuehne + Nagel, provides integrated, single-source supply chain management expertise that saves you time and money, while reducing your administrative overhead.

We maintain relationships with five-star hotel operators, hospitality procurement companies and luxury amenity distributors. We\'re also a member of such industry associations as the International Hotel & Restaurant Association (IH&RA), The Caribbean Hotel Association (CHA) and the Confederación Española de Hoteles y Alojamientos Turísticos (CEHAT).

Our unique service portfolio includes:

Logistics management for hotel opening and refurbishing projects (FF&E, OS&E)
Freight management and installations for mock-up rooms
Supply chain management, warehousing and distribution for amenity programs
Kuehne + Nagel\'s network of highly experienced hotel logistics experts spans Barcelona, Cancun, Dubai, Hanover, Hong Kong, Koblenz, Las Vegas, London, Macau, Mauritius, New Delhi, San Francisco, Singapore and Toronto.

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2010 Qts Logistics Introduction

  1. 1. KN Hotel Logistics Global Freight Management and Logistics Solutions for the Luxury Hospitality Industry
  2. 2. <ul><ul><li>Worldwide Network - 830 locations in more than 100 countries </li></ul></ul><ul><ul><li>Integrated Service Portfolio - 54,000 employees </li></ul></ul><ul><ul><li>Over 65 million Square Feet Warehousing Space </li></ul></ul><ul><ul><li>No Dependency on Agents </li></ul></ul>The Global Logistics Network
  3. 3. Market Position <ul><li>Global No. 1 in Seafreight </li></ul><ul><ul><li>Market leader 2,50 Mio. TEU in 2009 </li></ul></ul><ul><ul><li>Strong partnerships with preferred carriers </li></ul></ul><ul><ul><li>LCL and Buyers Consolidation </li></ul></ul><ul><li>Global Top 4 in Airfreight </li></ul><ul><ul><li>Cargo 2000 Phase II certified (first mover!) </li></ul></ul><ul><ul><li>Well positioned in the top league </li></ul></ul><ul><ul><li>Strong partnerships with preferred airlines </li></ul></ul><ul><li>Global Top 3 in Contract Logistics </li></ul><ul><ul><li>Global infrastructure for true global contract logistics coverage </li></ul></ul><ul><ul><li>Dedicated & shared warehousing, distribution management </li></ul></ul><ul><ul><li>Transportation management solutions </li></ul></ul><ul><li>Continuous Development of Overland Operations </li></ul><ul><ul><li>Focus on LTL & FTL business </li></ul></ul><ul><ul><li>Customized network control and optimization </li></ul></ul>
  4. 4. KN Hotel Logistics - Who we are? <ul><li>KN Hotel Logistics is a special services division of Kuehne + Nagel. </li></ul><ul><li>We design, develop and execute turn key solutions for luxury hotel and casino opening projects and refurbishments. </li></ul><ul><li>We provide sophisticated replenishment services to the global hotel industry. </li></ul><ul><li>Our team of highly qualified logistics experts comes from around the world. </li></ul><ul><li>As a leading global logistics provider KN Hotel Logistics delivers one of the broadest service ranges in the industry </li></ul><ul><li>In 2009, several thousand luxury guest rooms have been installed by KN Hotel Logistics in 9 different countries! </li></ul><ul><li>Kuehne + Nagel leads – others follow! </li></ul>
  5. 5. Vision Statement Our vision is to be the leading service provider in the luxury hotel and casino supply industry! A global team of hotel logistics specialists provide clients with integrated supply chain solutions. We are the firm that focuses exclusively on this market niche and we serve it better than any other firm with the most comprehensive product portfolio. We intend to be a standout in our market as the most professionally operated firm. We will ensure our customers that they have made the right choice working with Kuehne + Nagel by delivering consistent, reliable and high quality service. Mission Statement We deliver comprehensive global FF&E, OS&E and GS&E solutions for the hospitality & gaming industry. Our customers trust and believe in us because we fully understand their needs, offering unparalleled service & expertise.
  6. 6. KN Hotel Logistics Network 185 logistics experts servicing the luxury hospitality industry in 17 locations! Cun Lon Bcn Haj Kob Muc Mle Dxb Mel Plu Hkg Mfm Mum Sin . Sgi Orl Las
  7. 7. Product Portfolio Our product portfolio responds to the following challenges of the luxury hospitality industry: <ul><li>Pre-opening </li></ul><ul><li>FF&E for hotel openings and refurbishments </li></ul><ul><li>OS&E for hotel openings </li></ul><ul><li>GS&E for casino operators </li></ul><ul><li>Post-opening </li></ul><ul><li>Guest amenity programs </li></ul><ul><li>Brand standard roll outs </li></ul><ul><li>Uniform programs </li></ul>
  8. 8. FF&E for Hotel Openings and Refurbishing Projects <ul><li>Study customs regulations / forecast duties and taxes and logistical site survey </li></ul><ul><li>Project management including comprehensive management reporting </li></ul><ul><li>Freight collection worldwide and cargo consolidation </li></ul><ul><li>Transportation to destination country by sea, air and overland </li></ul><ul><li>Vendor management and cargo tracking & tracing (KN Login) </li></ul><ul><li>Import and export customs clearance </li></ul><ul><li>Warehousing, inventory management, delivery to site </li></ul><ul><li>Room delivery, unpacking, and placement </li></ul><ul><li>Furniture and art installation </li></ul><ul><li>Transport insurance </li></ul><ul><li>Recycling and carbon footprint study </li></ul>
  9. 9. FF&E Installations <ul><li>Included services are: </li></ul><ul><li>Non-Hardwire Lights & Fixtures </li></ul><ul><li>Case goods and loose furniture </li></ul><ul><li>Cutting & Scribing </li></ul><ul><li>Artwork </li></ul><ul><li>Safes and mini bars </li></ul><ul><li>Bathroom accessories </li></ul><ul><li>Linen & terry items </li></ul><ul><li>TV’s and electronic components </li></ul><ul><li>Excluded: Carpeting, hard wire lighting, plumbing, drapery and curtains, wall covering & fabric panels </li></ul>It is probably easier to list the services we do not offer! We have a proven ability to save money by decreasing installation time and by foreseeing potential job site problems. It is not what we do but how we do it!
  10. 10. We manage the complex process from planning process on FF&E and OS&E. We design transportation models, assists with the freight budget, plan supply chain models with cost-effective operational plans, and leverages complex consolidation opportunities. Some of the services delivered are: <ul><li>Study customs regulations / forecast duties and taxes and logistical site survey </li></ul><ul><li>Project management incl. comprehensive management reporting </li></ul><ul><li>Freight collection worldwide and cargo consolidation </li></ul><ul><li>Transportation to destination country by sea, air and overland </li></ul><ul><li>Vendor management and cargo tracking & tracing </li></ul><ul><li>Import and export customs clearance </li></ul><ul><li>Project warehousing and delivery to site </li></ul><ul><li>Hotbox service </li></ul><ul><li>Transport insurance </li></ul>OS&E for Hotel Opening Projects
  11. 11. <ul><li>Work area (desk top, drawer) </li></ul><ul><li>Bathroom (vanity and shower) </li></ul><ul><li>Nutrition center and mini bar </li></ul><ul><li>Night table </li></ul><ul><li>Bedding </li></ul><ul><li>Entertainment area </li></ul><ul><li>Seating area </li></ul>Hotbox Service Full coordination of all OS&E from cargo collection in origin until timely positioning of all items at its right place in the guest room. A dedicated box includes OS&E for each individual guest room. Hotbox service saves you time and manpower. Greatest attention to detail will result in fast room availability. Typical Hotbox categories are:
  12. 12. GS&E for Casino Openings Integrated solutions for electronic gaming machines, table gaming and sports betting terminals Whether EEPROM, PTS, TITO or RBP - we provide fast and efficient door to door transportation, including customs clearance at destination. Our performance guarantee of a maximum transit time of 72 hours is available for all major lanes in this trade. In Las Vegas, Macau, and Singapore we offer local warehousing services available seven days a week! <ul><li>Video slots </li></ul><ul><li>Multi games </li></ul><ul><li>Hybrid multi games </li></ul><ul><li>Video poker </li></ul><ul><li>Multiplayer systems </li></ul><ul><li>Reel mechanism </li></ul><ul><li>Hopper </li></ul><ul><li>Ticket printer </li></ul>EEPROM: electrically erasable programmable read-only memory / PTS: player tracking system / TITO: ticket in / ticket out / RBP: rapid bonus progressive
  13. 13. <ul><li>Reduction of freight costs </li></ul><ul><li>Reduction of administrative costs </li></ul><ul><li>Reduction of lead times </li></ul><ul><li>Improved visibility results in better planning </li></ul><ul><li>Reduction of NOOS (never out of stock) </li></ul>Global Amenity Programs We ensure that all guest amenities are consistently available to hotels, spas and cruise ships across the globe. Our solutions are customizable and range from replenishment via centralized warehouses to comprehensive world wide supply chain coordination. Our dedicated amenity replenishment centers are located in Hanover, Dubai, Sydney, Munich, Birmingham and Hong Kong. We service almost hundreds of properties every day! Our customers place their orders conveniently via a local call center or via our online hospitality e-procurement platform at www.shopamenities.com. These are the main benefits to our clients:
  14. 14. Brand Standard Roll Out A fast roll out of corporate brand standards is imperative for every successful product launch. We will design the supply chain according to the individual needs of our clients bearing in mind the trade off between freight cost and product availability. <ul><li>Programs range from sophisticated DDP deliveries globally or regionally for: </li></ul><ul><li>Electronics </li></ul><ul><li>Terry and linen </li></ul><ul><li>Cosmetics and amenities </li></ul><ul><li>Marketing collateral </li></ul><ul><li>Printed matter </li></ul><ul><li>Signage </li></ul>
  15. 15. Casino Equipment Replenishment Integrated freight management of all electronic gaming and table gaming equipment from your suppliers door to safe positioning inside the casino. Guaranteed lead times of 1 to 3 days globally with KN Express including performance guarantee! 24 hours replenishment services of casino consumables such as paper tickets, table mats, cards & dice as well as maintenance services of electronic gaming machines (available in Las Vegas and Macau).
  16. 16. 10/09/10 Hotel Logistics Insurance <ul><li>Cargo Insurance including: </li></ul><ul><li>Freight Management from Door to Door </li></ul><ul><li>Storage at Consolidation Points </li></ul><ul><li>International Transport </li></ul><ul><li>Project Warehouse for 6 Months </li></ul><ul><li>Installation </li></ul><ul><li>High Limit: </li></ul><ul><li>US $1,000,000 per Conveyance </li></ul><ul><li>US $350,000.00 per Container / Trailer </li></ul><ul><li>Deductible: </li></ul><ul><li>US $300.00 on New Furniture </li></ul><ul><li>US $900.00 on Used Furniture </li></ul><ul><li>Deductable is paid on each claim for damage or loss </li></ul><ul><li>Premium (Example): </li></ul><ul><li>Worldwide to USA: $0.95 per $100.00 </li></ul>
  17. 21. Thank you for considering QTS Logistics Inc. For additional information please visit us at www.kuehne-nagel.com