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When the LMS Isn’t Enough: Building a Modern Learning Technology Ecosystem (OLC)

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How often do you hear learning professionals say “We love our LMS”? Positive statements like this are rare because traditional learning technology has failed to keep pace with the modern workplace. While we use Google, YouTube and Wikipedia to learn at home, organizations have been unable to introduce such familiar learning tools on the job. In this session, we’ll explore the technology requirements of a modern learning ecosystem. We’ll identify right-fit tools to support the needs of today’s employees and show how the right blend of technologies can help you define your organization’s learning ecosystem.

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When the LMS Isn’t Enough: Building a Modern Learning Technology Ecosystem (OLC)

  1. 1. #OLConf When the LMS Isn’t Enough … BUILDING A MODERN LEARNING TECH ECOSYSTEM @JD_Dillon
  2. 2. JD Dillon Principal Learning Strategist, Axonify
  3. 3. Pixabay @JD_Dillon Plenty of L&D pros are angry about their LMS. But why?
  4. 4. Pexels @JD_Dillon Let’s look into the background of the LMS to find the problem.
  5. 5. Pexels @JD_Dillon Traditional learning technology is built on the academic “course model” of a time + place for learning.
  6. 6. EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER ONCE A YEAR Self-DirectedL&D Degreed, How the Workforce Learns in 2016, 1/2016 Conferences & trade shows Instructor-led classes eLearning courses Coaching + Mentoring Web Search Peers Articles + Blogs Videos Books Apps Online Networks Webinars Live Networking Online Courses Live Classes (external) Podcasts How We Learn TODAY @JD_Dillon But people learning in a variety of different ways every day.
  7. 7. Bersin Research Bulletin, Meet the Modern Learner November 26, 2014 iStock @JD_Dillon And modern business moves too quickly to rely on an academic approach to learning and performance.
  8. 8. Pexels @JD_Dillon But because all L&D has is a hammer (LMS) every solution is a nail (course).
  9. 9. Experience Peers Resources Managers SMEs Training Mentors Education Teaching Pexels @JD_Dillon The modern employee learns in a variety of ways.
  10. 10. How many APPS do you have on your phone? Pexels @JD_Dillon If people can balance dozens of single-purpose, right fit apps in real life, why we do strive for a single “learning tech” at work?
  11. 11. Pexels @JD_Dillon L&D is a small part of a much larger learning and performance puzzle in the modern workplace.
  12. 12. Pexels @JD_Dillon We must escape the academic mindset …
  13. 13. Pexels @JD_Dillon … and realized that a single tech cannot solve all workplace learning problems.
  14. 14. How can technology- enabled experiences help people do their jobs better? Axonify @JD_Dillon
  15. 15. 1| Design 2| Browse 3| Iterate 4| Augment 5| Integrate Technology Adoption Process iStock @JD_Dillon
  16. 16. DESIGN1|Experience | Not Tech @JD_Dillon
  17. 17. The %s aren’t exact … @JD_Dillon
  18. 18. Crescendo @JD_Dillon The full workplace ecosystem must be considered to design a right-fit learning and support experience.
  19. 19. @JD_Dillon All inputs into the employee experience should be included.
  20. 20. Reinforcement Behaviors Analytics Motivation Feedback Shared Experience Community of Knowledge Events Online Content Activities Messaging Knowledge Growth Business Results Continuous Learning Experience @JD_Dillon The employee must be at the center of a continuous learning and performance experience.
  21. 21. BROWSE2|What’s already available? @JD_Dillon
  22. 22. @JD_Dillon What tools are employees already using to do the job?
  23. 23. ITERATE3|Make the best of it Pexels @JD_Dillon
  24. 24. Close to the Workflow Familiar User Behaviors Support How People Learn at Work iStock @JD_Dillon
  25. 25. AUGMENT4|Get new stuff that fits @JD_Dillon
  26. 26. @JD_Dillon Pexels We shouldn’t go looking for the kitchen sink with every possible feature.
  27. 27. Reinforcement Behaviors Analytics Motivation Feedback Shared Experience Community of Knowledge Events Online Content Activities Messaging Knowledge Growth Business Results Continuous Learning Experience @JD_Dillon Focus on the elements of your experience design that are missing.
  28. 28. INTEGRATE5|Fit the pieces together iStock @JD_Dillon Only worry about full integration once your experience design is proven to work.
  29. 29. 1| Design 2| Browse 3| Iterate 4| Augment 5| Integrate Technology Adoption Process iStock @JD_Dillon
  30. 30. So what do I do with my LMS? iStock @JD_Dillon
  31. 31. Use it for what it’s GOOD for. Track ONLY what’s necessary. Get it CLOSER to where people work. iStock @JD_Dillon
  32. 32. Start with the experience Find your partners + resources Challenge your vendors Focus on the person @JD_Dillon
  33. 33. A modern learning ecosystem requires technology … Pexels @JD_Dillon
  34. 34. … but it’s about the experience we provide for our people.iStock @JD_Dillon
  35. 35. www.slideshare.net/JDDillon
  36. 36. Jane Hart @C4LPT Reuben TozmanDonald Taylor @DonaldHTaylor
  37. 37. @JD_Dillon LearnGeek.co In Real Life … jd@learngeek.co
  38. 38. #OLConf When the LMS Isn’t Enough … BUILDING A MODERN LEARNING TECH ECOSYSTEM @JD_Dillon

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