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People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

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Every organization is a complex ecosystem with a multitude of elements. Unfortunately, many L&D teams fail to take a holistic approach—or even recognize that L&D doesn’t own workplace learning on its own. Instead, they focus on their sphere of influence, which often revolves around formal training. Employees are left to struggle with mixed messages and contradictory priorities, which lessens the perceived value of L&D, stifles employee potential, and hinders long-term business growth.

In this session, we find out more about what it means to take a people-first approach to workplace learning. We start by exploring the components of a modern learning ecosystem, discussing how these elements support one another, and mapping these ecosystem components to familiar learning and performance tactics. We then look at real-world examples of organizations that have applied this approach with measureable results. Finally, we identify practical next steps you can take at your workplace to start the shift toward an employee-centered learning ecosystem.

Published in: Business
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People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

  1. 1. PEOPLE FIRST! Building an Employee-Centered Learning + Performance Ecosystem #LSCon @JD_Dillon
  2. 2. JD Dillon Principal Learning Strategist,
  3. 3. @JD_DillonCrescendo Organizations are continuously evolving ecosystems.
  4. 4. @JD_Dillon Wikispaces Just like in nature, different org ecosystems are made up of different but equally important components.
  5. 5. @JD_Dillon Every role + decision is connected in a variety of ways.
  6. 6. @JD_Dillon Disney Kaplan I learned this quickly when I moved from the magical world of Disney … … to the academic world of Kaplan Higher & Professional Education.
  7. 7. @JD_Dillon Pexels To effectively support a modern ecosystem, L&D must escape the training bubble …
  8. 8. @JD_Dillon iStock … let go of our ownership mentality over learning ...
  9. 9. iStock … and focus on providing the types of support our people really need.
  10. 10. Experience Peers Resources Managers SMEs Training Mentors Education Teaching @JD_Dillon Pexels We must enable learning in the ways it REALLY occurs in the workplace …
  11. 11. CONTENT EXPERIENCE @JD_Dillon Shift focus from to
  12. 12. Crescendo @JD_Dillon … and apply an ecosystem mentality to the way we support our complex workplaces.
  13. 13. SMARTER 6 Steps to a ECOSYSTEM LEARNING iStock
  14. 14. Diagnose Your Workplace Ecosystem1| @JD_Dillon
  15. 15. Authority @JD_Dillon Pexels Who influences the way work is done?
  16. 16. Priorities @JD_Dillon Pexels How are priorities identified + reinforced?
  17. 17. Logistics @JD_Dillon Pexels How does environment and context impact the work?
  18. 18. Resources @JD_Dillon Pexels What tools are used to do the work?
  19. 19. Information @JD_Dillon Pexels How does information flow through the organization?
  20. 20. @JD_Dillon How do all of these factors influence the work experience?
  21. 21. Map Your Learning Ecosystem2| @JD_Dillon
  22. 22. HIGH LOW PRIORITY Formal Training Informal Training Shared Knowledge Manager Support Reinforcement Performance Support @JD_Dillon How do you currently prioritize the ways you support workplace learning?
  23. 23. HIGH LOW AVAILABILITY PRIORITY Formal Training Informal Training Manager Support Shared Knowledge Reinforcement Performance Support @JD_Dillon I started here …
  24. 24. @JD_Dillon … noticed the disconnect between my strategies and the way learning really happens at work …
  25. 25. Bob Mosher + Conrad Gottfredson @JD_Dillon ... recognized how misaligned we were based on our desire to sustain improvement ...
  26. 26. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY @JD_Dillon … and shifted our ecosystem structure to this more balanced, modern approach.
  27. 27. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training Identify Your Tactics3| @JD_Dillon AVAILABILITY PRIORITY
  28. 28. Shared Knowledge @JD_Dillon Enable access to share information as the foundation of all workplace learning.
  29. 29. Performance Support @JD_DillonPexels Provide an easy + reliable way for people to get help.
  30. 30. Continued Reinforcement @JD_Dillon Time Reinforce the most important knowledge continuously to ensure retention and application.
  31. 31. Management Support @JD_Dillon iStock Enable managers to close performance gaps with meaningful coaching + feedback.
  32. 32. On-Demand Training @JD_DillonPexels Provide additional structure when needed.
  33. 33. Formal Training @JD_Dillon Pexels Push only when necessary.
  34. 34. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training @JD_Dillon AVAILABILITY PRIORITY Make learning + support simpler, consistent + employee-focused.
  35. 35. Apply Your Framework4| @JD_Dillon Pexels
  36. 36. Reinforcement Behaviors Analytics Motivation Feedback Shared Experience Community of Knowledge Events Online Content Experience Messaging Knowledge Growth Business Results The Continuous Learning Experience @JD_Dillon
  37. 37. Unstructured Structured Shared Knowledge Performance Support ? @JD_Dillon AVAILABILITY PRIORITY Apply only the right layers + tactics to solve problems based on context + criticality.
  38. 38. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support Formal Training ? @JD_Dillon AVAILABILITY PRIORITY Adds layers/tactics to solve more challenging problems.
  39. 39. q Define business goal q Determine criticality q Establish context q Define behaviors q Identify layer(s) q Identify tactic(s) q Build content @JD_Dillon
  40. 40. Evolve the Role of L&D5| @JD_Dillon
  41. 41. Enablement Science of Learning Curation Connected Experiences Training Smarter New World of L&D @JD_Dillon Data Influence
  42. 42. Get Started!6| @JD_Dillon
  43. 43. Talk ecosystem Think PERSON first, employee second Run a diagnostic Map your learning ecosystem Identify your tactics Start small | Think BIG Escape the bubble @JD_Dillon
  44. 44. Diagnose Your Workplace Ecosystem1| Map Your Learning Ecosystem2| Identify Your Tactics3| Apply Your Framework4| Evolve the Role of L&D5| Get Started!6| SMARTER 6 Steps to a ECOSYSTEM LEARNING
  45. 45. Everything impacts EVERYTHING! @JD_Dillon
  46. 46. www.slideshare.net/JDDillon
  47. 47. Modern Learning Thought Leaders Jane Hart Arun Pradhan Clark Quinn Josh Bersin @JD_Dillon
  48. 48. @JD_Dillon In Real Life … LearnGeek.co jdillon@axonify.com
  49. 49. PEOPLE FIRST! Building an Employee-Centered Learning + Performance Ecosystem #LSCon @JD_Dillon

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