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Making Sense of Adaptive Learning

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There’s a lot of buzz around adaptive learning these days. But what does it actually mean? After all, depending on who you ask, you’ll likely get a different response. We want to make sure you have the right information to clear up any misconceptions, plus understand how you can incorporate it into your organization to gain huge benefits in employee engagement and performance.

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Making Sense of Adaptive Learning

  1. 1. RIGHT SIZE FITS ONE Making Sense of Adaptive Learning
  2. 2. JD Dillon Principal Learning Strategist
  3. 3. Every employee is UNIQUE. iStock
  4. 4. Hired on the same day. Recent college graduate Brand new to the industry Just needed a job 6th professional role 12 years in the industry Building a career They come into their roles with different experiences and expectations.
  5. 5. Very different people EXACTLY THE SAME TRAINING PROGRAM Unfortunately we support them the same way regardless of these differences.
  6. 6. Personalization Scale iStock L&D is historically challenged with balancing the needs of the individual with the scale of a modern business.
  7. 7. Pixabay In a perfect world, we could provide a personal coach for everyone who needed it.
  8. 8. Pixabay But that’s simply unrealistic at the scale of a global company.
  9. 9. Inside the Magic Personalized experiences are becoming an expectation in everyday life.
  10. 10. Employees deserve the right support at the right time from day 1.
  11. 11. So how do we evolve from one-size-fits-all to right-size-fits-one?
  12. 12. Pixabay Types of Learning 4Personalization
  13. 13. CONTENT Individual content objects can “branch” based on user decisions. This is a familiar tactic for most learning professionals.
  14. 14. CURRICULUM Users may be able to skip or “test out” of certain objects based on an assessment. This is also rather familiar but historically difficult to scale.
  15. 15. Netflix RECOMMENDATION Users receive recommendations for new content based on past consumption and that of their peers (aka the Netflix of Learning).
  16. 16. Pexels The first 3 types of personalization still require a content-centric, place-and-time approach to learning.
  17. 17. To provide right-fit support, we must shift how we think about the experience of workplace learning.
  18. 18. ADAPTIVE EXPERIENCE Shaping the entire learning and support experience around the changing needs of the individual.
  19. 19. MICRO SELF-DIRECTED DATA Pixabay These concepts are paving the way for the growth of adaptive experiences.
  20. 20. ADAPTIVE LEARNING Using everything we know about a person to provide a personalized, targeted, value-add support experience
  21. 21. Reinforcement Motivation Feedback Shared Experience Shared Knowledge Online Modules Events Messaging Knowledge Growth Business Results Job Training Coaching Behaviors Continuous learning experience MICROLEARNING ADAPTIVE SELF-DIRECTED LEARNING
  22. 22. Data Content Tech Person 4 Dimensions of Adaptive Learning Pexels
  23. 23. DATAPexels
  24. 24. @JD_Dillon ADAPTIVE LEARNING Using everything we know about a person to provide a personalized, targeted, value-add support experience
  25. 25. Consumption Knowledge Behavior ResultsMulti-Dimensional Data Profile Demographic Context Feedback Building a dynamic data profile is the starting point for adapting the experience.
  26. 26. Pexels Pixabay We must find all viable data sources – including manual observation and automated collection.
  27. 27. CONTENT Pixabay
  28. 28. Pexels Traditional course structures are not flexible enough to support adaptive learning.
  29. 29. Pixabay Content must be targeted to align to specific individual needs.
  30. 30. CONTENT OUTCOMESKNOW DO ALIGNED WITH DATA Content must be designed to solve specific problems.
  31. 31. Pexels TECHNOLOGY
  32. 32. Algorithms + Machine Learning Variety in Content Format Continuous + Engaging Experience Data Collection Options APIs Advanced technological capability is required to scale ongoing adaptation.
  33. 33. iStock PERSON
  34. 34. iStock Value Trust Focus Enablement Accountability L&D must influence stakeholders and employees to shift learning mentalities and demonstrate the value of adaptive experiences.
  35. 35. Pull Push iStock Adaptive learning can help employees better balance the push/pull nature of workplace learning.
  36. 36. Pexels Data Content Tech Person 4 Dimensions of Adaptive Learning
  37. 37. Enabling adaptive experiences at scale to drive business performance
  38. 38. Reinforcement Motivation Feedback Shared Experience Shared Knowledge Online Modules Events Messaging Knowledge Growth Business Results Job Training Coaching Behaviors Continuous learning experience
  39. 39. Axonified organizations build a learning habit into every day. Axonify users participate 2-3 times per week. Users take extra training voluntarily. 80%+ 30% Our users are engaged and active! 99% 95% 95% 85%
  40. 40. Pexels What does adaptive learning look like in a retail environment?
  41. 41. Determine Priority Log in to Platform Deliver Digital Experience Update Manager Reporting UPDATE DATA FOR NEXT SESSION Employees receive support on a balance of business priority and individual need topics based on their demographic and knowledge data.
  42. 42. Pexels What about in a safety-critical warehouse environment?
  43. 43. YES Meet Threshold? Observe Performance Behavior Deliver Scheduled Training NO Deliver Refresher Notify Manager Employees receive automatic refresher sessions and coaching recommendations based on behavior data.
  44. 44. Corporate Culture & Values Customer Service Loss Prevention Standards of Practice Safety Systems Onboarding Coaching & Leadership Sales Quality Assurance $ Adaptive learning can help you balance constantly changing business priorities with individual needs.
  45. 45. Pexels This is just the beginning of the adaptive learning conversation.
  46. 46. Craft a continuous EXPERIENCE Find the DATA Make it OK to personalize Identify critical business PROBLEMS Design for SPECIFIC behaviors Empower the PERSON Preparing to Go Adaptive
  47. 47. The next phase of workplace learning must meet the evolving needs of the individual.
  48. 48. www.slideshare.net/JDDillon
  49. 49. resources.axonify.com/adaptive-learning
  50. 50. @JD_Dillon axonify.com In Real Life … jdillon@axonify.com
  51. 51. Thank you.

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