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How to Make Good Technology Buying Decisions


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800 platforms and increasing daily. That’s how many options you have when trying to decide on a learning technology. We’ll pull back the curtain on the purchase process and show you how to make the best decisions for your organization. We’ll outline the learning technology landscape and break down the categories of tools that are best suited to support a modern learning ecosystem, explain why the RFP process is flawed, and suggest a new method that will challenge vendors and lead to better decisions. You’ll get tricks for getting around some of the red tape organizations wrap around the acquisition process and learn how to get past marketing noise and sales tactics in order to identify the real value (or lack thereof) in a technology solution. You’ll walk away with a simple framework for improving your learning technology exploration, evaluation, purchase and pilot processes.

Published in: Business
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How to Make Good Technology Buying Decisions

  1. 1. BUYING DECISIONS how to make good technology
  2. 2. JD Dillon principal + founder, LearnGeek chief learning architect, Axonify
  3. 3. 800+ platforms in the global workplace learning space Pixabay
  4. 4. Today’s Learning Technology Landscape Josh Bersin, 2018 Learning Experience Platforms Program Delivery Platforms Microlearning + Adaptive Platforms Assessment, VR, Development Tools Content Libraries Digital Adoption and Workflow Learning Tools LMS and Content Platforms Learning Record Store
  5. 5. Netflix and yet every one sounds like it does almost the same thing.
  6. 6. Pixabay you decide to buy what appears to be a right-fit, next-gen tool that can take you where you want to go …
  7. 7. Pixabay but it quickly turns into a broken, frustrating pile of junk you can’t wait to trade in.
  8. 8. how does your learning technology make you feel? Pixabay
  9. 9. iStock learning technology can be frustrating not just for L&D – but also for the employees trying to use it.
  10. 10. Pixabay we have to end our love/hate relationship with technology … … for ourselves and the people we support.
  11. 11. Pixabay but it doesn’t start with the vendors.
  12. 12. Pexels it starts with L&D and how we make decisions about the use of technology in our work.
  13. 13. Disney our fascination with new, exciting toys is taking us down the wrong path.
  14. 14. Pixabay we must shift our focus to the impact technology can have on our businesses and our people.
  15. 15. The working world is evolving … Transforming Talent Management for the Modern Workforce Fosway Group 2017 67% changes in work require employees to increasingly learn faster 44% employees work primarily using mobile devices 88% find time and competing priorities are barriers to providing support 69% expect development to be more important to employees in the future
  16. 16. Pixabay but our tools are not keeping pace.
  17. 17. we need technology to provide timely, scalable, consistent support … Pixabay
  18. 18. …but our technology must create a simple, familiar, value-add experience for every user every time. iStock today … this isn’t the norm.
  19. 19. Pixabay its time to make smarter technology decisions in L&D.
  20. 20. start by rethinking the way we support people in the modern workplace.
  21. 21. Pixabay 5 myths of learning technology
  22. 22. |1| the course is the default solution. Pixabay
  23. 23. Pixabay |2| everything must be tracked.
  24. 24. |3| one platform can do everything you need. Pixabay
  25. 25. Pixabay |4| you need “learning technology” to support learning.
  26. 26. |5| you are buying this for you. Pixabay
  27. 27. Pixabay how can we make smarter technology decisions in order to meet our business needs and provide value-add user experiences?
  28. 28. 10 steps for making better technology decisions Pixabay
  29. 29. Pixabay STEP 1 Identify the problem you are trying to solve.
  30. 30. STEP 2 Start with what you already have. Pixabay
  31. 31. Pixabay STEP 3 Ditch RFPs and replace with Experience Designs.
  32. 32. q Knowledge sharing q Skill Matrix q Gamification q Coaching Functionality q Video Capability q Virtual Class q Create live training q Online Certificates q Broadcast Webinar q Leaders can perform simulations q Help mail box q Discussion Forums q Ad hoc reports
  33. 33. Reinforcement Analytics Motivation Feedback Shared experience Community of knowledge Events Online content Experience Messaging Knowledge growth Business results continuous learning experience Coaching
  34. 34. STEP 4 Build a business case with your stakeholder(s). Pixabay
  35. 35. STEP 5 Get better at procurement. Pixabay
  36. 36. Pixabay STEP 6 Challenge vendor depth of knowledge.
  37. 37. STEP 7 Talk to actual product users. Pixabay
  38. 38. STEP 8 Don’t pilot. Phase launch. Pixabay
  39. 39. Pixabay STEP 9 Push your vendors.
  40. 40. Pixabay STEP 10 Keep yourself up-to- date.
  41. 41. 1. Identify the problem you are trying to solve. 2. Start with what you have. 3. Ditch RFPs for Experience Designs. 4. Build a business case with your stakeholder(s). 5. Get better at procurement. 6. Challenge vendor depth of knowledge. 7. Talk to actual product users. 8. Don’t pilot. Phase launch. 9. Push your vendors. 10. Keep yourself up-to-date. Pixabay
  42. 42. Learning at HOME Learning at WORK Pexels the right technology can help us close the gap between
  43. 43. Characters property of Warner BrosPexels … and help people keep pace with changes in business.
  44. 44. Pexels but first L&D must escape the single tool, time-and-place for learning mentality …
  45. 45. Pexels … and apply a more dynamic, right-fit set of tools.
  46. 46. Pexels only then can we rightly use technology to get people the help they need when and how they need it.
  47. 47. you should read … you should follow … Donald Taylor Trish Uhl Jane Hart Josh Bersin
  48. 48. @JD_Dillon
  49. 49. BUYING DECISIONS how to make good technology