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Go Viral! Motivating Your Employees to Share Their Knowledge (ATD ICE 2017)

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Shared knowledge is the foundation of a strong learning ecosystem. It’s also just a good common sense idea. No one seems to disagree. Unfortunately, the value of shared knowledge has gone unrealized for most organizations. Within L&D, we have been largely unsuccessful with this concept due to our tendency to apply it in a programmatic way. Rather than develop a sustainable framework for knowledge sharing, we have attached discussion forums to instructor-led events and eLearning modules under the guise of “social learning.”

This session helps participants step away from “social learning” to focus on the inherent value of transforming tribal tacit knowledge into shared community insight. We discuss the links between real-world social behaviors and workplace knowledge sharing. We position shared knowledge as the base of a holistic, employee-centered approach to learning. We introduce intrinsic and extrinsic triggers that are proven to motivate employees to contribute and use shared knowledge. We explain the steps necessary to build and sustain an organizational curation strategy. Finally, we provide guidelines to help participants identify and select right-fit technology to enable meaningful and scalable knowledge sharing within the workplace.

Published in: Business

Go Viral! Motivating Your Employees to Share Their Knowledge (ATD ICE 2017)

  1. 1. GO VIRAL! MOTIVATING YOUR EMPLOYEES TO SHARE THEIR KNOWLEDGE 05/22/2017 @JD_Dillon
  2. 2. JD Dillon Principal Learning Strategist,
  3. 3. Unstructured Structured SHARED KNOWLEDGE Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY @JD_Dillon SHARED KNOWLEDGE is the foundation of modern learning.
  4. 4. Arbor Networks - 2016 @JD_Dillon Sharing knowledge is a natural part of EVERYDAY LIFE.
  5. 5. 40 MILLION ARTICLES 293 languages 58 million contributors @JD_Dillon
  6. 6. Wikimedia @JD_Dillon We’ve been sharing knowledge with one another through stories since - FOREVER.
  7. 7. @JD_Dillon Today we have piles of TECHNOLOGY designed to help us share knowledge at work.
  8. 8. NY Post @JD_Dillon But the knowledge sharing party HAS YET TO BEGIN in most organizations.
  9. 9. Learning at HOME Learning at WORK Pexels @JD_Dillon This gap is part of the GROWING DISCONNECT between …
  10. 10. TECHNOLOGY is critical but this isn’t a technology discussion. Pexels @JD_Dillon
  11. 11. This is the conversation about PEOPLE and BEHAVIOR. iStock @JD_Dillon
  12. 12. Bersin Research Bulletin, Meet the Modern Learner November 26, 2014 Pexels @JD_Dillon Work has changed, but how we SUPPORT work has not kept up.
  13. 13. 2.5HOURS / DAY wasted looking for information 65PERCENT of information is shared via email to return to task after interruption 25MINUTES Pexels IDC Atlassian @JD_Dillon
  14. 14. Pexels @JD_Dillon Years of workplace knowledge are LOST due to turnover and poor engagement.
  15. 15. @JD_Dillon Work no longer functions in a centralized manner but knowledge remains locked in hierarchical SILOS.
  16. 16. iStock How can we MOTIVATE people to share what they know? @JD_Dillon
  17. 17. Despite similar behaviors, real-world sharing is NOT THE SAME as workplace sharing.Casey Neistat
  18. 18. Pexels @JD_Dillon It’s almost an APPLES and ORANGES scenario.
  19. 19. 13 PROVEN PRINCIPLES FOR DRIVING SHARED KNOWLEDGE IN THE MODERN WORKPLACE iStock @JD_Dillon
  20. 20. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY Leverage shared knowledge as a FOUNDATION. @JD_Dillon
  21. 21. Align shared knowledge with the WORK.Pexels @JD_Dillon
  22. 22. Pexels Identify right-fit TECHNOLOGY. @JD_Dillon
  23. 23. Seed with VALUE-ADD content. Pexels @JD_Dillon
  24. 24. Confront organizational FEAR. Pexels @JD_Dillon
  25. 25. CREATE CONSUME Find your 1%. iStock INTERACT @JD_Dillon
  26. 26. Pexels Keep sharing SIMPLE. @JD_Dillon
  27. 27. @JD_Dillon
  28. 28. Pexels Provide OPTIONS for sharing. @JD_Dillon
  29. 29. Provide SUPPORT mechanisms. @JD_Dillon
  30. 30. Pexels Offer EXTRINSIC motivation mechanics (to start). @JD_Dillon
  31. 31. Pixar Offer INTRINSIC motivation mechanics (to sustain). @JD_Dillon
  32. 32. Pexels Get HIGH PROFILE contributors. @JD_Dillon
  33. 33. Don’t forget the FUN!Pexels @JD_Dillon
  34. 34. ü Set the FOUNDATION ü Align with the WORK ü Identify right-fit TECH ü Seed with VALUE ü Confront FEAR ü Find your 1% ü Keep it SIMPLE ü Provide OPTIONS + SUPPORT ü Motivate to ENGAGE + SUSTAIN ü Get high-profiles INVOLVED ü Remember the FUN @JD_Dillon
  35. 35. Before only the veterans knew everything. Now everyone has access to the same information. Everyone has a voice. Kaplan Employee Pexels @JD_Dillon
  36. 36. Respect contraband Value utility over form Find + enable the willing Leverage your partners Select enabled technology Skill up on curation GET OUT OF THE WAY!!! @JD_Dillon
  37. 37. Fuel your people + Power your organizations | 37 iStock @JD_Dillon
  38. 38. www.slideshare.net/JDDillon
  39. 39. @JD_Dillon LearnGeek.co In Real Life … jd@learngeek.co
  40. 40. GO VIRAL! MOTIVATING YOUR EMPLOYEES TO SHARE THEIR KNOWLEDGE 05/22/2017

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