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Today’s organizations are tracking an unfathomable amount of data during both customer and employee experiences. Meanwhile, L&D continues to report on completions and quiz scores. To provide real value, L&D professionals must acknowledge the limits of “learning data” and tie solutions to measurable performance and business outcomes.
In this session, we discussed how one of the world’s largest retailers is using behavioral observation data to inform its ongoing learning and performance strategies. We explored the organization “flipped” the analysis process to identify business outcomes, followed by desired behaviors, required knowledge, and ultimately the right-fit learning and support resources. We also examined how frontline managers are using actionable data to improve their coaching and teaching opportunities.