Building a Smarter Learning Ecosystem (ATD Core 4 2016)

715 views

Published on

People learn without training. What?!?! It’s true! Formal training is only a small part of an organization's complex learning ecosystem. The majority is made up of informal learning channels that learning and development (L&D) often doesn’t support and may not even know about.

In this session, we explored the components of a modern learning ecosystem. We demonstrated how these components work together to empower employees and enable performance improvement. We discussed challenges L&D may encounter when working to change a learning ecosystem. Participants walked away with practical ideas that will help them start shifting their approach to learning so that they can meet the needs of today’s employees.

Published in: Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
715
On SlideShare
0
From Embeds
0
Number of Embeds
59
Actions
Shares
0
Downloads
15
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Building a Smarter Learning Ecosystem (ATD Core 4 2016)

  1. 1. @JD_Dillon September 30, 2016#atdcore4 SMARTER BUILDING A ECOSYSTEM LEARNING
  2. 2. JD Dillon Principal Learning Strategist
  3. 3. @JD_DillonCrescendo Organizations are continuously evolving ecosystems.
  4. 4. @JD_Dillon Every role + decision is connected in a variety of ways.
  5. 5. @JD_Dillon Wikispaces Just like in nature, different org ecosystems are made up of different but equally important components.
  6. 6. @JD_Dillon Disney Kaplan I learned this quickly when I moved from the magical world of Disney … … to the academic world of Kaplan Higher & Professional Education.
  7. 7. @JD_Dillon Pexels To effectively support a modern ecosystem, L&D must escape the training bubble …
  8. 8. @JD_Dillon iStock … let go of our ownership mentality over learning ...
  9. 9. iStock … and focus on providing the types of support our people really need.
  10. 10. Experience Peers Resources Managers SMEs Training Mentors Education Teaching @JD_Dillon Pexels We must enable learning in the ways it REALLY occurs in the workplace.
  11. 11. CONTENT EXPERIENCE @JD_Dillon
  12. 12. SMARTER 6 Steps to a ECOSYSTEM LEARNING iStock
  13. 13. Diagnose Your Workplace Ecosystem1| @JD_Dillon
  14. 14. Authority @JD_Dillon Pexels Who influences the way work is done?
  15. 15. Priorities @JD_Dillon Pexels How are priorities identified + reinforced?
  16. 16. Logistics @JD_Dillon Pexels How does environment and context impact the work?
  17. 17. Resources @JD_Dillon Pexels What tools are used to do the work?
  18. 18. Information @JD_Dillon Pexels How does information flow through the organization?
  19. 19. @JD_Dillon How do all of these factors influence the work experience?
  20. 20. Map Your Learning Ecosystem2| @JD_Dillon
  21. 21. HIGH LOW PRIORITY Formal Training Informal Training Shared Knowledge Manager Support Reinforcement Performance Support @JD_Dillon How do you currently prioritize the way you support workplace learning? AVAILABILITY
  22. 22. HIGH LOW AVAILABILITY PRIORITY Formal Training Informal Training Manager Support Shared Knowledge Reinforcement Performance Support @JD_Dillon I started here …
  23. 23. Bob Mosher + Conrad Gottfredson @JD_Dillon … and recognized how misaligned we were based on our desire to sustain improvement ...
  24. 24. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY @JD_Dillon … and shifted our ecosystem structure to this more balanced, modern approach.
  25. 25. Unstructured Structured Availability Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training Criticality Identify Your Tactics3| @JD_Dillon
  26. 26. Shared Knowledge @JD_Dillon Enable access to share information as the foundation of all workplace learning.
  27. 27. Performance Support @JD_DillonPexels Provide an easy + reliable way for people to get help.
  28. 28. Continued Reinforcement @JD_Dillon Time Reinforce the most important knowledge continuously to ensure retention and application.
  29. 29. Management Support @JD_Dillon iStock Enable managers to close performance gaps with meaningful coaching + feedback.
  30. 30. On-Demand Training @JD_DillonPexels Provide additional structure when necessary.
  31. 31. Formal Training @JD_Dillon Pexels Push only when necessary.
  32. 32. Unstructured Structured Availability Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training Criticality @JD_Dillon Make learning + support simpler, predictable + user-focused.
  33. 33. Apply Your Framework4| @JD_Dillon Pexels
  34. 34. Reinforcement Behaviors Analytics Motivation Feedback Shared Experience Community of Knowledge Continuous Learning Experience Events Online Content Experience Messaging @JD_Dillon Knowledge Growth Business Results
  35. 35. Unstructured Structured Availability Shared Knowledge Performance Support Criticality ? @JD_Dillon Apply only the right layers + tactics to solve problems based on context + criticality.
  36. 36. Unstructured Structured Availability Shared Knowledge Performance Support Continued Reinforcement Management Support Formal Training Criticality ? @JD_Dillon Adds layers/tactics to solve more challenging problems.
  37. 37. q Define business goal q Determine criticality q Establish context q Define performance objective(s) q Identify layer(s) q Identify tactic(s) q Build content @JD_Dillon
  38. 38. Evolve the Role of L&D5| @JD_Dillon
  39. 39. Enablement Science of Learning Curation Connected Experiences Training Smarter New World of L&D @JD_Dillon
  40. 40. Get Started!6| @JD_Dillon
  41. 41. Talk ecosystem Think PERSON first, employee second Run a diagnostic Map your learning ecosystem Identify your tactics Start small | Think BIG Escape the bubble @JD_Dillon
  42. 42. Diagnose Your Workplace Ecosystem1| Map Your Learning Ecosystem2| Identify Your Tactics3| Apply Your Framework4| Evolve the Role of L&D5| Get Started!6| SMARTER 6 Steps to a ECOSYSTEM LEARNING
  43. 43. Everything impacts EVERYTHING! @JD_Dillon
  44. 44. Modern Learning Thought Leaders Jane Hart Arun Pradhan Clark Quinn Harold Jarche Josh Bersin @JD_Dillon
  45. 45. @JD_Dillon In Real Life … jddillon.com jdillon@axonify.com
  46. 46. #atdcore4 SMARTER BUILDING A ECOSYSTEM LEARNING @JD_Dillon September 30, 2016

×