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Building a Smarter Learning Ecosystem

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L&D doesn’t own workplace learning. WHAT?!?! Every organization is a complex ecosystem with a multitude of elements. Unfortunately, many L&D teams fail to take a holistic approach. Instead, they focus on their sphere of influence, which often revolves around formal training. Employees are left to struggle with mixed messages and contradictory priorities. This lessens the perceived value of L&D, stifles employee potential and hinders long-term business growth.

In this session, we explore the components of a modern learning ecosystem. We demonstrate how these components work together to empower employees and enable performance improvement. We map popular L&D tactics, such as eLearning and performance support, to this framework. We discuss challenges L&D may encounter when working to evolve a learning ecosystem. Participants walk away with practical ideas that will help them start shifting their approach to learning so that they can meet the needs of today’s employees.

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Building a Smarter Learning Ecosystem

  1. 1. JD Dillon Chief Learning Architect Founder + Principal
  2. 2. Crescendo An ecosystem mindset acknowledges that people learn + develop in a variety of ways using a multitude of tools and tactics.
  3. 3. Every workplace function + decision is connected.
  4. 4. The working world is evolving … Transforming Talent Management for the Modern Workforce Fosway Group 2017 67% changes in work require employees to increasingly learn faster 44% employees work primarily using mobile devices 88% find time and competing priorities are barriers to providing support 69% expect development to be more important to employees in the future … but our ability to support it hasn’t kept pace.
  5. 5. Pexels A place-and-time approach to learning cannot keep pace.
  6. 6. Pexels Learning at HOME Learning at WORK Employees clearly notice the difference between …
  7. 7. Pixabay This adds to the frustration experienced every day at work.
  8. 8. But before we evolve our learning principles we have to shift our learning mindset.
  9. 9. a critical part of the workflow takes advantage of the full ecosystem applies data to guide and accelerate decision-making provides a personal experience at scale drives clear business impact fosters ongoing organizational agility Modern Learning Organization Mindset
  10. 10. CONTENT EXPERIENCE L&D must shift its focus from building to connecting.
  11. 11. Pexels Axonify The ecosystem must support ALL employees, regardless of role.
  12. 12. break the course mentality align familiar L&D tactics to create a rapid, consistent, scalable problem-solving approach that fits in the modern workplace help you make smarter decisions when solving performance problems provide a consistent support experience that provides every employee with the opportunity to do their best work every day ü PURPOSE
  13. 13. SMARTER 4 Steps to a ECOSYSTEM LEARNING iStock
  14. 14. Map Your Learning Ecosystem1|
  15. 15. Push Training Pull Training Shared Knowledge Coaching Performance Support Reinforcement HIGH LOW AVAILABILITY PRIORITY Most organizations have built their support strategy on a weak foundation of formal training.
  16. 16. Our goal should be to provide a consistent support experience for every employee that fits into the reality of the workplace.
  17. 17. Shared Knowledge Performance Support Reinforcement Coaching Pull Training Push Training AVAILABILITY PRIORITY The Modern Learning Ecosystem FrameworkTM New and existing tactics can be restructured in a way that better fits the realities of the workplace and how people learn and solve problems today.
  18. 18. Shared Knowledge Performance Support Reinforcement Coaching Pull Training Push Training AVAILABILITY PRIORITY Identify Your Tactics2|
  19. 19. Shared Knowledge Pexels ü Intranet ü Social platform ü Company website ü Wiki ü SharePoint ü Job aids ü User-generated content Enable access to share information as the foundation of all workplace learning.
  20. 20. Pexels Performance Support ü Social platform ü Chat tool ü Coach ü Question/Answer forum ü Electronic performance support tool Provide simple + reliable ways for people to get help in the time of need.
  21. 21. Reinforcement Time ü Microlearning platform ü Training bursts ü Quizzes ü Huddle notes ü Subscription learning ü Email Newsletter ü Practice activities Reinforce need-to-know information continuously to ensure retention and application.
  22. 22. NICE to know NEED to know Pixabay There is a considerable difference between the volume of … … information, especially as an employee evolves in their role.
  23. 23. Coaching iStock ü Coaching tools ü Huddle notes ü Practice activities ü Actionable reporting Enable managers to close performance gaps with meaningful, targeted, personalized coaching + feedback.
  24. 24. Pexels Pull Training ü Online courses ü Content catalogs ü Video portals ü MOOCs ü Voluntary classroom sessions Provide additional structure when needed.
  25. 25. Push Training Pexels ü Classroom sessions ü Online courses ü Compliance training ü Assessments Push required training only when necessary.
  26. 26. Shared Knowledge Performance Support Reinforcement Coaching Pull Training Push Training AVAILABILITY PRIORITY NEED NICE The Modern Learning Ecosystem FrameworkTM
  27. 27. Reinforcement Analytics Motivation Practice Shared experience Community of knowledge Events Online content Experience Messaging Knowledge growth Business results continuous learning experience Coaching This framework fundamentally changes the learning experience from place-and-time to continuous.
  28. 28. Apply Your Framework3| Pexels
  29. 29. Corporate Culture & Values Customer Service Loss Prevention Standards of Practice Safety Systems Onboarding Coaching & Leadership Sales Quality Assurance $ A modern ecosystem is built to support any/all workplace topics + use cases.
  30. 30. Pixabay CONTEXT when and where does the person need help? CRITICALITY how problematic is failure for this topic? COMPLEXITY how challenging is this topic to master? TIMELINESS how quickly is an intervention required?
  31. 31. Shared Knowledge Performance Support AVAILABILITY PRIORITY ? Apply only the right layers + tactics to solve problems based on framework considerations.
  32. 32. Shared Knowledge Performance Support Reinforcement Coaching Push Training AVAILABILITY PRIORITY ?Adds layers/tactics to solve more challenging problems.
  33. 33. Solution Know Do Results This framework works best for well-defined performance challenges with measurable outcomes.
  34. 34. For example … An apparel retailer wants to decrease it’s store shrink rate, including employee and customer theft. Pexels
  35. 35. Solution Policies + Common Indicators Identify + Report Potential theft Reduced Shrink Retail Associates Context | Criticality | Complexity | Timeliness
  36. 36. Unstructured Structured Availability to Employee Shared Knowledge Performance Support Reinforcement Policy available Contact options Burst reinforcement RESULT 60% reduction in shrink within 6 months
  37. 37. Get Started4|
  38. 38. What steps can you take to bring these ideas to life within your organization?
  39. 39. How do you identify the right solution to a performance challenge before applying the MLE Framework? Design Influence Skill How do you get people to start thinking differently about workplace learning so they are ready to accept and support a new approach? What skills will your team need to execute a modern workplace learning strategy?
  40. 40. Solution Know Do Result Agree on a clear, measurable business resultDefine the observable behavior required to achieve the result Define the knowledge required to execute the expected behavior Determine the right-fit solution based on the MLE Framework DESIGN + MEASUREMENT
  41. 41. L&D must develop a reimagined skillset to execute a modern learning strategy, including: • Business awareness | understand and apply the priorities and language of the business • Employee context | work within the everyday realities of the employee audience • Writing | develop a range of written materials across MLE tactics • Learning science | focus on how people actually learn by applying learning science basics • Influence | help key stakeholders rethink the organization’s approach to and value of workplace learning • Collaboration | work with partners to solve problems and avoid attempts to “own” workplace learning • Experience design | shape and iterate the overall learning and support experience for the employee • Enablement | empower and upskill partners to solve problems within your learning ecosystem • Agility | develop a strategy that allows you to rapidly and proactively respond to any organizational need
  42. 42. Pexels Identify key influencers across your organization and identify what they care about so you can speak their language.
  43. 43. Shared Knowledge Performance Support Reinforcement Coaching Pull Training Push Training AVAILABILITY PRIORITY NEED NICE Do NOT try to begin a workplace learning transformation by talking about workplace learning strategy.
  44. 44. Pexels Apply a YES, and … approach when necessary to introduce new ideas alongside the familiar.
  45. 45. Remember that frontline managers are the most important people in workplace learning.
  46. 46. Start with L&D Find champions who already “think differently” Explore frontline employee motivations Make the shift from extrinsic to intrinsic motivators Measure and report on the early impact of your new solutions Make your champions the heroes Leverage the voice of the employee Start small – think BIG
  47. 47. Map Your Learning Ecosystem1| Identify Your Tactics2| Apply Your Framework3| Get Started!4| SMARTER 4 Steps to a ECOSYSTEM LEARNING
  48. 48. A modern learning ecosystem requires content + technology … Pexels
  49. 49. … but it’s about the experience we provide for our people. iStock
  50. 50. (Title) (Company Name) (Date) JD’s International List of Super Smart Workplace Learning People
  51. 51. NAME ORGANIZATION TOPIC WEBSITE TWITTER Julie Dirksen Usable Learning Learning Science + Behavior usablelearning.com @usablelearning Jane Hart Centre for Modern Workplace Learning Modern Workplace Learning modernworkplacelearning.com @C4LPT Charles Jennings 70:20:10 Institute 70:20:10 702010institute.com @charlesjennings Dani Johnson RedThread Research Industry Analyst redthreadresearch.com @danij2 Karl Kapp Bloomsburg University Gamification karlkapp.com @kkapp David Kelly eLearning Guild Curation, Technology davidkelly.me @LnDDave Donald Taylor Learning and Performance Institute Strategy, Technology donaldhtaylor.co.uk @DonaldHTaylor David Green Independent People analytics davidrgreen.com @david_green_uk Connie Malamed The eLearning Coach Design theelearningcoach.com @elearningcoach Cathy Moore Independent Action Mapping blog.cathy-moore.com @CatMoore Bob Mosher Apply Synergies 5 Moments of Need applysynergies.com @bmosh Arun Pradhan Independent Learning Ecosystems arunpradhan.com @arunzpradhan Clark Quinn Quinnovation Learning Ecosystems quinnovation.com @Quinnovator Patti Shank Independent Learning Science pattishank.com @pattishank Mike Taylor Mindset Digital Resources + Tools mike-taylor.org @tmiket Will Thalheimer Work-Learning Research Learning Science worklearning.com/ @WillWorkLearn Megan Torrance TorranceLearning xAPI, Data, Design torrancelearning.com @MMTorrance
  52. 52. axonify.com/take5 TAKE5your monthly burst of microlearning Keep pace with the evolving L&D profession with a curated selection of resources, articles, events plus a featured video – all in less than 5 minutes per month.
  53. 53. THE APP learngeek.co/app Get all of the latest + greatest LearnGeek content pushed directly to your mobile device. Articles, podcasts, events, resources + more!
  54. 54. @JD_Dillon LearnGeek.co jd@learngeek.co slideshare.net/JDDillon JD Dillon

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