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Building a Smarter Learning Ecosystem

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People learn without training. What?! It's true! Formal training is only a small part of an organization's complex learning ecosystem. The majority is made up of informal learning channels that L&D often doesn't support and may not even know about.
In this session, we explore the components of a modern learning ecosystem. We discover how these components work together to empower employees and enable performance improvement. We discuss challenges L&D may encounter when working to change a learning ecosystem. Participants walk away with practical ideas that will help them start to shift their approach to learning so that they can meet the needs of today's employees.

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Building a Smarter Learning Ecosystem

  1. 1. SMARTER BUILDING A ECOSYSTEM LEARNING
  2. 2. JD Dillon Chief Learning Architect, Axonify Principal + Founder, LearnGeek
  3. 3. Crescendo Organizations are continuously evolving ecosystems.
  4. 4. Every role + decision is connected in a variety of ways.
  5. 5. The working world is evolving … Transforming Talent Management for the Modern Workforce Fosway Group 2017 67% changes in work require employees to increasingly learn faster 44% employees work primarily using mobile devices 88% find time and competing priorities are barriers to providing support 69% expect development to be more important to employees in the future … but our ability to support it hasn’t kept pace.
  6. 6. Pexels A place-and-time approach to learning cannot keep pace.
  7. 7. iStock Employees become overwhelmed, frustrated and disappointed.
  8. 8. Pexels To effectively support a modern ecosystem, L&D must escape the training bubble.
  9. 9. We must enable learning in the ways it REALLY occurs in the workplace.
  10. 10. Recognize that most learning happens naturally in the work Appreciate that people drive their own learning and solve their own problems Value all forms of workplace learning Realize it’s about measuring impact, not tracking consumption and completion Understand the world is changing fast Jane Hart Learning in the Modern Workplace Modern Learning Organization Mindset
  11. 11. CONTENT EXPERIENCE We must shift our focus from to
  12. 12. iStock Axonify We must apply an ecosystem mentality to the way we support our complex workplaces.
  13. 13. SMARTER 6 Steps to a ECOSYSTEM LEARNING iStock
  14. 14. Diagnose Your Workplace Ecosystem1|
  15. 15. Authority Pexels Who influences the way work is done?
  16. 16. Priorities Pexels How are priorities identified + reinforced?
  17. 17. Logistics Pexels How does environment and context impact the work?
  18. 18. Resources Pexels What tools are used to do the work?
  19. 19. Information Pexels How does information flow through the organization?
  20. 20. How do these factors influence the work (and learning) experience?
  21. 21. Map Your Learning Ecosystem2|
  22. 22. HIGH LOW PRIORITY Formal Training Informal Training Shared Knowledge Manager Support Reinforcement Performance Support How do you currently prioritize the ways you support workplace learning?
  23. 23. HIGH LOW AVAILABILITY PRIORITY Formal Training Informal Training Manager Support Shared Knowledge Reinforcement Performance Support I started here …
  24. 24. … noticed the disconnect between my strategies and the way learning really happens at work …
  25. 25. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY … and shifted my ecosystem structure to this more balanced, modern approach.
  26. 26. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training Identify Your Tactics3| AVAILABILITY PRIORITY
  27. 27. Shared Knowledge Pexels Enable access to share information as the foundation of all workplace learning.
  28. 28. Performance Support Pexels Provide an easy + reliable way for people to get help.
  29. 29. Continued Reinforcement Time Reinforce the most important knowledge continuously to ensure retention and application.
  30. 30. Management Support iStock Enable managers to close performance gaps with meaningful coaching + feedback.
  31. 31. On-Demand Training Pexels Provide additional structure when needed.
  32. 32. Formal Training Pexels Push only when necessary.
  33. 33. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY Make learning + support simpler, consistent + employee-focused.
  34. 34. Apply Your Framework4| Pexels
  35. 35. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support On-Demand Training Formal Training AVAILABILITY PRIORITY Context Criticality Complexity Timeliness
  36. 36. Unstructured Structured Shared Knowledge Performance Support ? AVAILABILITY PRIORITY Apply only the right layers + tactics to solve problems based on framework considerations.
  37. 37. Unstructured Structured Shared Knowledge Performance Support Continued Reinforcement Management Support Formal Training ? AVAILABILITY PRIORITY Adds layers/tactics to solve more challenging problems.
  38. 38. Reinforcement Analytics Motivation Feedback Shared experience Community of knowledge Events Online content Experience Messaging Knowledge growth Business results Continuous learning experience Coaching Enable a continuous learning experience through right-fit tactics.
  39. 39. Evolve Your Capabilities5|
  40. 40. Enablement Learning Science Curation Integrated experiences Training Smarter New World of L&D Data
  41. 41. Get Started!6|
  42. 42. Talk ecosystem Think PERSON first, employee second Run a diagnostic Map your learning ecosystem Identify your tactics Escape the bubble Start small | Think BIG
  43. 43. Diagnose Your Workplace Ecosystem1| Map Your Learning Ecosystem2| Identify Your Tactics3| Apply Your Framework4| Evolve Your Capabilities5| Get Started!6| SMARTER 6 Steps to a ECOSYSTEM LEARNING
  44. 44. A modern learning ecosystem requires content + technology … Pexels
  45. 45. … but it’s about the experience we provide for our people. iStock
  46. 46. Modern Learning Thought Leaders Jane Hart Arun Pradhan Clark Quinn Josh BersinBob Mosher
  47. 47. @JD_Dillon LearnGeek.co jd@learngeek.co slideshare.net/JDDillon
  48. 48. SMARTER BUILDING A ECOSYSTEM LEARNING

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