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Breaking Down Silos (Training 2015)

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Rapid access to quality information is paramount to the success of any organization. However, many have inhibited their own ability to benefit from their information by storing it in thousands of Word documents, PDFs, and PowerPoint decks across departmental intranet and network drives. In addition, most organizations do not have a strategy for transforming tacit knowledge from their best performers into useful, explicit information from which everyone can learn. Unfortunately, most organizations have yet to realize the value in social technology and its ability to improve the flow of information between those who have it and those who need it.

This presentation from Training 2015 addresses the challenge learning and development professionals face in getting the right people the right information at the right time to execute their roles at a high level. The presentation shares ideas based on Kaplan's three year social learning story and discusses how the L&D organization was able to leverage social concepts to overcome popular organizational challenges. This case study explores five key silos that were broken down within Kaplan through the use of social tools: onboarding, interdepartmental information flow, tacit knowledge, performance support, and event-focused training.

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Breaking Down Silos (Training 2015)

  1. 1. Breaking Down Silos #trainingmag@JD_Dillon How  Social  Learning  Changed  EVERYTHING  for  Kaplan  
  2. 2. Breaking Down Silos #trainingmag@JD_Dillon That’s  me!  
  3. 3. Breaking Down Silos #trainingmag@JD_Dillon www.slideshare.net/JDDillon   @JD_Dillon  
  4. 4. Breaking Down Silos #trainingmag@JD_Dillon My Social Story
  5. 5. Breaking Down Silos #trainingmag@JD_Dillon TOPICAL   Discussion   ENHANCED   Collaboration   STRUCTURED   Sharing   COMMUNITY   Engagement  
  6. 6. Breaking Down Silos #trainingmag@JD_Dillon Mistakes   Barriers   Insights   Milestones  
  7. 7. Breaking Down Silos #trainingmag@JD_Dillon Why isn’t anything written down?
  8. 8. Breaking Down Silos #trainingmag@JD_Dillon Wikipedia for Kaplan
  9. 9. Breaking Down Silos #trainingmag@JD_Dillon Phoenix Orlando
  10. 10. Breaking Down Silos #trainingmag@JD_Dillon Social  Learning  Strategy  for  Kaplan     •   |   If you plan it …
  11. 11. Breaking Down Silos #trainingmag@JD_Dillon If you build it …
  12. 12. Breaking Down Silos #trainingmag@JD_Dillon So you’re an expert …
  13. 13. Breaking Down Silos #trainingmag@JD_Dillon Take a look around …
  14. 14. Breaking Down Silos #trainingmag@JD_Dillon Sharing isn’t new …
  15. 15. Breaking Down Silos #trainingmag@JD_Dillon Mentality, Not Technology
  16. 16. Breaking Down Silos #trainingmag@JD_Dillon Information ownership
  17. 17. Breaking Down Silos #trainingmag@JD_Dillon
  18. 18. Breaking Down Silos #trainingmag@JD_Dillon TOPICAL   Sharing  
  19. 19. Breaking Down Silos #trainingmag@JD_Dillon We don’t have the toys …
  20. 20. Breaking Down Silos #trainingmag@JD_Dillon We don’t have a budget …
  21. 21. Breaking Down Silos #trainingmag@JD_Dillon But we have to approve …
  22. 22. Breaking Down Silos #trainingmag@JD_Dillon ENHANCED   Collaboration  
  23. 23. Breaking Down Silos #trainingmag@JD_Dillon STRUCTURED   Sharing  
  24. 24. Breaking Down Silos #trainingmag@JD_Dillon COMMUNITY   Engagement  
  25. 25. Breaking Down Silos #trainingmag@JD_Dillon There is no perfect …
  26. 26. Breaking Down Silos #trainingmag@JD_Dillon
  27. 27. Breaking Down Silos #trainingmag@JD_Dillon So what’s the point?
  28. 28. Breaking Down Silos #trainingmag@JD_Dillon Bersin  &  Associates  |  2010   46%  more  likely  to  be  leaders  and     innovators  in  their  markets  
  29. 29. Breaking Down Silos #trainingmag@JD_Dillon Bersin  &  Associates  |  2010   58%  more  likely  to  be  successful  at  developing   the  skills  needed  for  meeting  future  demands  
  30. 30. Breaking Down Silos #trainingmag@JD_Dillon “Before,  only  the  veterans  knew   everything.  Now,  everyone  has   access  to  the  same  information.   Everyone  has  a  voice.”  
  31. 31. Breaking Down Silos #trainingmag@JD_Dillon TOPICAL   Discussion   ENHANCED   Collaboration   STRUCTURED   Sharing   COMMUNITY   Engagement  
  32. 32. Breaking Down Silos #trainingmag@JD_Dillon Starting   Story  …   YOUR  
  33. 33. Breaking Down Silos #trainingmag@JD_Dillon Identify the problem
  34. 34. Breaking Down Silos #trainingmag@JD_Dillon Explore your ecosystem
  35. 35. Breaking Down Silos #trainingmag@JD_Dillon From creator to connector
  36. 36. Breaking Down Silos #trainingmag@JD_Dillon Start the discussion
  37. 37. Breaking Down Silos #trainingmag@JD_Dillon Look for small wins
  38. 38. Breaking Down Silos #trainingmag@JD_Dillon Show your own work
  39. 39. Breaking Down Silos #trainingmag@JD_Dillon Dig in
  40. 40. Breaking Down Silos #trainingmag@JD_Dillon Know your $%&@
  41. 41. Breaking Down Silos #trainingmag@JD_Dillon Mark  Britz  Jane  Hart   Harold  Jarche  Jane  Bozarth  
  42. 42. Breaking Down Silos #trainingmag@JD_Dillon Power  of  Community   User-­‐Generated  Content   Performance  Ecosystems   User-­‐Generated  Content  
  43. 43. Breaking Down Silos #trainingmag@JD_Dillon @JD_Dillon   Just  Curious  Blog   www.justcuriousblog.com  
  44. 44. Breaking Down Silos #trainingmag@JD_Dillon How  Social  Learning  Changed  EVERYTHING  for  Kaplan  

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