Rapid access to quality information is paramount to the success of any organization. However, many have inhibited their own ability to benefit from their information by storing it in thousands of Word documents, PDFs, and PowerPoint decks across departmental intranet and network drives. In addition, most organizations do not have a strategy for transforming tacit knowledge from their best performers into useful, explicit information from which everyone can learn. Unfortunately, most organizations have yet to realize the value in social technology and its ability to improve the flow of information between those who have it and those who need it.
This presentation from Training 2015 addresses the challenge learning and development professionals face in getting the right people the right information at the right time to execute their roles at a high level. The presentation shares ideas based on Kaplan's three year social learning story and discusses how the L&D organization was able to leverage social concepts to overcome popular organizational challenges. This case study explores five key silos that were broken down within Kaplan through the use of social tools: onboarding, interdepartmental information flow, tacit knowledge, performance support, and event-focused training.