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Architecting a Modern Learning Technology Ecosystem


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The LMS isn't enough. Traditional learning technology has failed to keep pace with the modern workplace. L&D continues to get distracted by the latest trends while failing to deliver clear business value. To remain relevant, L&D must quickly evolve its technological mentality.

In this session, we explore the potential for modern technology to foster continuous employee learning. We discuss tactics for transitioning everyday problem-solving behaviors into the workplace and listen to stories about familiar performance challenges using a new framework for learning technology. You'll walk away with tactical steps for building a modern learning technology ecosystem within your organization.

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Architecting a Modern Learning Technology Ecosystem

  1. 1. THE SINGLE-PLATFORM FALLACY Architecting a Modern Learning Technology Ecosystem
  2. 2. JD Dillon Chief Learning Architect Founder + Principal
  3. 3. How many apps do you have on your phone? Pixabay
  4. 4. 230 total apps 30 used regularly The apps I use the most have a clear purpose and value in my everyday life.
  5. 5. Can your employees identify the purpose and value of every tool they use to support their performance at work?
  6. 6. Every employee has unique knowledge and skill development needs.
  7. 7. Pexels A single learning technology cannot meet the needs of the modern workplace.
  8. 8. ECOSYSTEM L&D must consider the full range of tactics that can be applied to support performance, including tools that are not owned by L&D.
  9. 9. The Continuous Learning Model – Bersin by Deloitte A blend of tools should be applied to support employee development in alignment with how work is done every day.
  10. 10. Pexels L&D cannot rely on the structured course as the one-size-fits-all solution.
  11. 11. Pexels The course will not go away. But it should only be used when it’s the best option for addressing a performance challenge.
  12. 12. Building a modern learning technology ecosystem doesn’t begin with technology. It begin with mindset.
  13. 13. a critical part of the workflow takes advantage of the full ecosystem applies data to guide and accelerate decision-making provides a personal experience at scale drives clear business impact fosters ongoing organizational agility Modern Learning Organization Mindset
  14. 14. They’re all versions of the same concept, but they still can’t hit anything. LMS LXP Point Solution
  15. 15. 6 steps to architecting a modern learning technology ecosystem
  16. 16. #1 | Consider Workplace Realities L&D must understand their audience’s everyday working experience.
  17. 17. Connected Busy Unique Disengaged Eager Axonify 2019 State of Frontline Workplace Training Study
  18. 18. #2 | Clarify Performance Outcomes L&D must understand what stakeholders want to achieve through performance.
  19. 19. Agree on a clear, measurable business result Define the observable behavior required to achieve the result Define the knowledge required to execute the expected behavior Determine the right-fit solution START HERE
  20. 20. #3 | Design the Experience L&D must architect a human-centered learning experience that can enable employees to achieve the expected performance results.
  21. 21. Every organization must design its own unique learning experience using the right tools and tactics. In some cases, this experience may also vary internally based on job type, function or business unit.
  22. 22. While tactics will vary, each experience must provide consistent support for every employee that fits into the reality of the workplace
  23. 23. Shared Knowledge Performance Support Reinforcement Coaching Pull Training Push Training AVAILABILITY PRIORITY The Modern Learning Ecosystem FrameworkTM
  24. 24. #4 | Apply Existing Tools L&D must maximize the potential of their existing learning ecosystem. Some tools may fit. Others may serve as proof of concept.
  25. 25. Reinforcement Analytics Motivation Shared Experience On-Demand Resources Events Online Content Experience Messaging Knowledge Growth Business Results Coaching continuous learning experience
  26. 26. #5 | Close Capability Gaps L&D can then make informed decisions to complete their experience design.
  27. 27. TOMORROW Ongoing Professional Development EMPLOYEE EXPERIENCE TODAY Business Priorities + Everyday Problems Reskilling Self-Directed Learning Management Training Knowledge Curation Onboarding Compliance Performance Support Change Enablement Coaching The experience must support the balance of modern employee development.
  28. 28. #6 | Stay Agile Technology will continue to evolve. L&D must continuously assess the value of their ecosystem and adjust accordingly.
  29. 29. 1 | Consider Workplace Realities 2 | Clarify Performance Outcomes 3 | Design the Experience 4 | Apply Existing Tools 5 | Close Capability Gaps 6 | Stay Agile
  30. 30. Getting the help you need to do your best work should be as simple as using your favorite apps on your smartphone.
  31. 31. Recommended Reads on the Not-So-Distant Future of Learning Technology ATD’s 2020 Trends in Learning Technology • Includes a chapter on AI written by JD • Available on via the ATD Bookstore The Art and Science of Designing a Learning Technology Ecosystem • Includes interviews with 30+ learning practitioners on their tech perspectives • Download from the Axonify website at The Path to AI • Feature story written by JD for the January edition of TD Magazine • Available online at magazine/the-path-to-ai
  32. 32. TAKE5your monthly burst of microlearning Keep pace with the evolving L&D profession with a curated selection of resources, articles, events plus a featured video – all in less than 5 minutes per month.
  33. 33. @JD_Dillon JD Dillon
  34. 34. THE SINGLE-PLATFORM FALLACY Architecting a Modern Learning Technology Ecosystem