What’s on your summer reading list? The one must-read is our latest edition of Real Results magazine, a compilation of customer success stories, influencer points of view, and perspectives from JDA thought leaders on some of today’s most compelling business challenges. The latest issue offers stories on a cross-section of international companies who are impacting real change in their companies through the use of supply chain solutions.

1. Optimizing the Customer Experience
Successful retailers must focus on creating great customer
experiences. The good news is that most retailers have a lot of
information about products, customers, shopping histories and
more at their fingertips to help them recognize and fulfill
customer needs. Retailers have the opportunity to use that data
and insight to optimize the customer experience and foster
loyalty and profitability using four key principles.
Read: Optimizing the Customer Experience
Four Key Principles for Understanding Meet the Author:
and Meeting the Needs of Omni-Channel Scott Welty is vice president,
Customers retail, JDA Software. With
widespread retail experience
1. Enhance the customer connection and a focus on business process
2. Break down channel barriers optimization, Welty has helped
3. Build profit intelligence into experience hundreds of companies select
the proper solutions to attain
strategy increased revenue, profit and
4. Translate loyalty into long-term success efficiencies.
Copyright © 2012 JDA Software Group, Inc. All rights reserved.

2. The Rise of the Cloud
For companies seeking rapid transformation and long-term
supply chain leadership, cloud resources are an essential
mechanism that delivers the right technology, people and
processes to quickly revolutionize the entire business. When
paired with best-of-breed supply chain solutions, a well-planned
cloud deployment can lower a company’s upfront costs while
minimizing risk, driving immediate bottom-line savings and
reducing the time it takes to achieve a full return on investment.
Read: The Rise of the Cloud
Meet the Authors:
Joe King is senior vice president, JDA
Cloud resources can be optimized to Cloud Services. In this role, he is
create dramatic improvements in these responsible for JDA’s global Cloud Services
business, including sales, support and
and other critical business areas: operations.
 Revenue maximization Steve Davis is vice
 Inventory optimization president, JDA Strategic
 Forecasting accuracy Services. In this role, he
is responsible for
 Demand and fulfillment optimization bringing business
 Business-wide synchronization transformation and
leading practices to
JDA’s worldwide
Copyright © 2012 JDA Software Group, Inc. All rights reserved. customers.

3. The Shift to Reshoring
More than a decade after many manufacturing companies started
moving their production operations to lower-cost countries, the
industry is again on the brink of a major global shift. Many of the
offshore cost advantages that once existed are now beginning to
erode. Companies should reassess their global manufacturing
strategies with a deliberate, balanced approach that considers the
total cost of manufacturing a product for a specific market,
including location, before making any long-term capacity decisions.
Read: The Shift to Reshoring
When leveraging supply chain
segmentation to assess, define and Meet the Author:
create the best sourcing strategies, David Johnston is senior vice
manufacturers should: president, manufacturing and
 Regionally match supply to demand wholesale distribution, JDA
 Recognize the trade-offs Software. In this role, he is
 Execute with flexibility and efficiency responsible for strengthening
industry and executive-level
 Factor in the value of speed to market relationships with JDA’s
 Drill into the cross-sections of different customers and key prospects.
market attributes and dimensions
 Strive for better service at lower cost
Copyright © 2012 JDA Software Group, Inc. All rights reserved.

4. The New Age of Category Management
The cost of getting an assortment wrong, or failing to ensure
product availability, cannot be underestimated in today’s hyper-
connected and ultra-competitive retail world. When shoppers
leave a store because they can’t find an advertised special, they
may be abandoning a cart full of non-related items. They may be
headed to a competitive channel, where they can build long-
term loyalty. The impact of one disappointment can be
significant and lasting.
Read: The New Age of Category Management
Category managers are turning to Meet the Author:
scalable technologies that enable Danny Halim is vice president,
efficient, automated processes for industry strategies, JDA
assortment planning, space planning Software. He is responsible for
developing strategic supply chain
and replenishment including: innovations for the consumer
1. Cloud services products industries.
2. Space-aware assortments and
store-level planograms
3. Three-dimensional visualization
Copyright © 2012 JDA Software Group, Inc. All rights reserved.

5. The Consumer-Driven Transportation Network
Manufacturers and retailers must increase their overall supply
chain flexibility and responsiveness to meet the increasingly
impatient and fickle demands of consumers. In terms of
transportation, this means relying on more flexible schemes and
multiple modes that might include private fleets, third-party
truckload carriers and parcel carriers – and even mixing modes in
new and creative ways.
Read: The Consumer-Driven Transportation Network
Meet the Author:
The new omni-channel Fabrizio Brasca is vice president,
consumer is changing every global logistics, JDA Software. He
is responsible for developing
facet of today’s supply chains. innovative transportation and
logistics strategies across all
What are the implications for industry verticals.
transportation networks?
Copyright © 2012 JDA Software Group, Inc. All rights reserved.

6. The Changing State of Retail
For retailers today, it’s an exciting but challenging time. The
e-commerce revolution has created a newly empowered
consumer, who has high expectations for the retail shopping
experience. How should retailers transform their businesses –
and their supply chains – to support the omni-channel delivery
of products to these new consumers? More than 100 retailers
were asked their opinions on the changing state of retail, and
their feedback – and what it means for the retail value chain –
are reflected in this thoughtful piece.
Read: The Changing State of Retail
Meet the Authors:
Wayne Usie, JDA Software’s senior vice
president, retail, is responsible for
strengthening executive-level relationships
70% of survey respondents with JDA’s retail customers and prospects.
believe that shoppers will expect Kevin O’Marah is a senior
brick-and-mortar retailers to be fellow of the Stanford
able to trade off availability, Global Supply Chain
Management Forum, a
convenience, price and leading research institute
assortment to get to the right that advances the theory
and practice of
deal for them. excellence in global
supply chain
Copyright © 2012 JDA Software Group, Inc. All rights reserved. management.

7. Lifting Profits
With high operating costs and considerable sensitivity to external
forces such as fuel expenses, air cargo is a business of razor-thin
margins and extreme cost pressures. Limited visibility into true
demand, or prevailing market rates, make it difficult to set prices
strategically. With increased visibility and transparency, carriers
can better shape their products and pricing strategies to reflect
real customer needs, creating a win for everyone in the supply
chain.
Read: Lifting Profits
Revenue management solutions provide Meet the Author:
five key benefits that help carriers lift Anand Medepalli serves as vice
their profits: president of freight
transportation in JDA Software’s
1. Accurate demand forecasting Pricing and Revenue
2. Capacity management Management Group. He is
3. Price optimization responsible for overseeing
4. Increased collaboration strategic business initiatives for
the freight transportation
5. Market visibility industry.
Copyright © 2012 JDA Software Group, Inc. All rights reserved.

8. The Ultra-Connected Supply Chain
The Voluntary Interindustry Commerce Solutions (VICS) Association
recently unveiled its latest guideline for retailers and manufacturers
titled “The Ultimate Retail Supply Chain Machine: Connecting the
Consumer to the Factory.” This new guideline shows how time-phased,
multi-echelon replenishment systems – also known as store-level
distribution resource planning (DRP) systems – can link all activities to
the store-level forecast, creating a complete and dynamic model of the
retail supply chain. Insights from three VICS members who were key
contributors to the recommendation are featured in this piece.
Read: The Ultra-Connected Supply Chain
Meet the Contributors:
Joe Andraski is president Fred Baumann is vice Leroy Allen is senior
and chief executive president, industry vice president, logistics,
officer of VICS. strategies at JDA Lowe’s, and a member of
Considered to be one of Software. He is the VICS board of
the key leaders of CPFR®, responsible for the directors. He leads teams
Andraski created and wholesale distribution responsible for
launched the VICS CPFR and manufacturing forecasting, inventory
Certification Program. industry strategy for key planning and
Prior to VICS, Andraski verticals within his replenishment, as well as
held numerous positions segment. vendor compliance and
with Nabisco, Inc. collaboration initiatives.
Copyright © 2012 JDA Software Group, Inc. All rights reserved.

9. The Power of Community
In today’s corporate environment, employees are often asked to do
more — increase efficiencies, grow revenue, lower costs — with fewer
resources. With more focus on the bottom line than ever before,
professionals are looking outside of the walls of their own companies
for inspiration on how to add value and drive innovation. For many
supply chain professionals, JDA’s Users Group provides that opportunity.
Recently, several supply chain professionals gathered to discuss the
benefits of Users Group membership and the knowledge, contacts and
opportunities they’ve uncovered through their involvement.
Read: The Power of Community
Meet the Contributors:
George Frongillo Lesley Klinger Jim Caruso Bill Hollars Michael McClain
Users Group Users Group SIG Chair – SIG Chair – SIG Chair – Space
President Administrative Collaborate Seasonal Profiling Planning
Director
Copyright © 2012 JDA Software Group, Inc. All rights reserved.