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Despite the rise of e-commerce, The Store still represents the centerpiece of the customer experience, and plays a critical role converting shoppers to buyers and building loyalty.
As such, every minute the store manager spends in the back office is a minute not spent ensuring that the store is functioning at maximum effectiveness. Unchaining store managers from back office duties free them up to accomplish the ever-growing list of store activities that determine the quality of the customer experience.
This presentation discusses the new expectations of today's store and how new Workforce Management technology can help:
Streamline and mobilize time consuming managerial tasks.
Improve store execution and productivity.
Align staff scheduling to sales and service demands.
Efficiently and profitably facilitate "buy online", "pickup in store" orders.