JDA Customer Pulse Report 2014
Summary
Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
• JDA has commissioned a 3,000+ respondent
consumer survey with TNS...
Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Key findings
• Nearly 1 in 5 UK consumers have
experienced problems...
Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
Key findings
• Two-thirds of consumers stated
frequent substitution...
Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL
• Register to receive the full report
Click here to register for th...
Upcoming SlideShare
Loading in …5
×

JDA Customer Pulse Report

932 views

Published on

JDA Software commissioned independent research company TNS to produce a detailed report, based on more than 3000 UK shoppers in 2014.

The report details a number of interesting and significant findings, looking at the increase and issues in Click & Collect services, customer expectations, experiences with delivery times and returns policies.

Our Customer Pulse Report, reveals that nearly one in five U.K. consumers have experienced problems with home deliveries over the last 12 months.

The survey of 3,139 U.K. shoppers revealed that of those consumers who had experienced problems, 35 percent suffered from late deliveries; 28 percent missed deliveries despite being at home, while 26 percent did not receive goods despite the retailer/delivery company claiming otherwise. In fact, 84 percent of consumers believe that retailers should be held to account, even if they use third-party delivery companies.

Published in: Retail, Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
932
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

JDA Customer Pulse Report

  1. 1. JDA Customer Pulse Report 2014 Summary
  2. 2. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL • JDA has commissioned a 3,000+ respondent consumer survey with TNS in UK • Commissioning further EMEA studies • The Customer Pulse Report 2014 looks at the challenges facing retailers when it comes to fulfilment and returns • Results to provide JDA with a thought leadership platform and to be used for PR, marketing and social media activity Customer Pulse Report 2014 2
  3. 3. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Key findings • Nearly 1 in 5 UK consumers have experienced problems with home deliveries in the last 12 months • 61% of consumers would switch retailer based on an unacceptable online shopping experience • 57% of consumers believe that many retailers’ in-store and online channels are not well integrated Customer Pulse Report 2014 3
  4. 4. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL Key findings • Two-thirds of consumers stated frequent substitutions would make them consider changing supermarket • Nearly a third of consumers said they would be prepared to pay a premium for the immediacy and convenience of a same day delivery • In online fashion, more than half of shoppers are returning at least one item per year Customer Pulse Report 2014 4
  5. 5. Copyright 2014 JDA Software Group, Inc. - CONFIDENTIAL • Register to receive the full report Click here to register for this insightful report • Register your interest to attend an up and coming masterclass masterclass@jda.com Additional Information

×