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Management of the Performance Jean-Antoine Moreau

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Management of the Performance Jean-Antoine Moreau
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https://sites.google.com/site/jammooc/

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Management of the Performance Jean-Antoine Moreau

  1. 1. Study - Conference: Jean-Antoine Moreau (Engineer) PerformancePerformance © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. ManagementManagement Of the
  2. 2. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 2 / 100 Contact Mobile Website MOOC “A goal without a plan is just a wish.” Antoine de Saint-Exupéry
  3. 3. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 3 / 100 Contact Mobile Website MOOC Management of the performance • Business Intelligence • Intelligence Management • Knowledge Management
  4. 4. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 4 / 100 Contact Mobile Website MOOC Management of the performance • Successfully achieve the best possible level of performance for each employee – Without stress – With respect for the person
  5. 5. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 5 / 100 Contact Mobile Website MOOC Management of the performance • Integrated : – Optimizing the organization of teams – Employee motivation – The capacity optimization – The management of human resources – Process management – The training process – Management of professional careers – Financial management – Customer satisfaction process – The communication process – Process of the financial autonomy
  6. 6. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 6 / 100 Contact Mobile Website MOOC Management of the performance • Goals • The results • The effectiveness • The efficiency • Ways
  7. 7. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 7 / 100 Contact Mobile Website MOOC Management of the performance Measuring the Performance Indicators Monitoring dashboards Business Pilotage / Monitoring
  8. 8. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 8 / 100 Contact Mobile Website MOOC Management of the performance The Goals Achievement level
  9. 9. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 9 / 100 Contact Mobile Website MOOC Management of the performance ( ROI ) Return On Investment
  10. 10. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 10 / Contact Mobile Website MOOC Management of the performance • The implementation of actions and means to drive profitability
  11. 11. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 11 / Contact Mobile Website MOOC Management of the performance Efficiency The ability to achieve goals
  12. 12. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 12 / Contact Mobile Website MOOC Management of the performance Goals Relevance The performance The efficiency The efficiency Ways The results
  13. 13. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 13 / Contact Mobile Website MOOC Management of the performance • The Relevance: – The company has provided good ways to succeed? • The Efficiency: – The company is sufficiently effective to achieve its objectives? – with less cost and resources?
  14. 14. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 14 / Contact Mobile Website MOOC Management of the performance ROI measurement
  15. 15. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 15 / Contact Mobile Website MOOC Management of the performance • Added Values: – Economy – Market – commercial – Expertise – Knowledge – Skill – Management
  16. 16. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 16 / Contact Mobile Website MOOC Management of the performance • Improved operational net margin on : – Management process – R & D process – Production process – Process Sales and Marketing – Work reorganization – Reduction of production costs
  17. 17. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 17 / Contact Mobile Website MOOC Management of the performance • Development of sales growth – New Products – New Services – New Activities
  18. 18. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 18 / Contact Mobile Website MOOC Management of the performance Regionalization Internationalization
  19. 19. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 19 / Contact Mobile Website MOOC Management of the performance • Controls on capital – by Activity – by Product – by Service – and for Maintains Operational Condition
  20. 20. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 20 / Contact Mobile Website MOOC Management of the performance Controls Measures Measurement method
  21. 21. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 21 / Contact Mobile Website MOOC Management of the performance PerformancesPerformances Social Strategic Economic
  22. 22. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 22 / Contact Mobile Website MOOC Management of the performance PerformancesPerformances Strategic Systemic
  23. 23. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 23 / Contact Mobile Website MOOC Management of the performance Management System Performance Risk Earnings Costs
  24. 24. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 24 / Contact Mobile Website MOOC Management of the performance Information Analysis Customer Satisfaction Product Service Management Method of Management Human resource
  25. 25. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 25 / Contact Mobile Website MOOC Management of the performance Financial Material Intellectual Expertise Life skills in the trades Value Creation Capital Company
  26. 26. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 26 / Contact Mobile Website MOOC Management of the performance Intellectual capital Value Creation
  27. 27. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 27 / Contact Mobile Website MOOC Management of the performance Intellectual capital Value Creation Creativity Innovation
  28. 28. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 28 / Contact Mobile Website MOOC Management of the performance satisfaction strategy contribution a p t i t u d e
  29. 29. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 29 / Contact Mobile Website MOOC Management of the performance Choice Strategy Plan Organization steering p r o c e s s Process Skills Organization Creation of Value Operational results Learning Base of knowledge
  30. 30. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 30 / Contact Mobile Website MOOC Management of the performance Method of Business Management
  31. 31. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 31 / Contact Mobile Website MOOC Management of the performance Clients Perspectives Financial Perspectives Organizational Learning Perspectives Internal Process PerspectivesStrategy
  32. 32. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 32 / Contact Mobile Website MOOC Management of the performance Strategic visionClients Financial Business Learning and Growth
  33. 33. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 33 / Contact Mobile Website MOOC Management of the performance Strategic Management Indicator Analysis Procedure Management Method / Structure / Organization
  34. 34. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 34 / Contact Mobile Website MOOC Management of the performance • Define strategy • Formalize the strategy • Aligning strategy entities in the corporate statégie • Adapting governance • Communicating the strategy • Linking strategy to operations • Monitor the implementation of the strategy by the entities • Monitor the implementation of the strategy "corporate“ • Change strategy (continuous improvement loop)
  35. 35. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 35 / Contact Mobile Website MOOC Management of the performance Growth / Innovation Efficiency Skill Structure
  36. 36. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 36 / Contact Mobile Website MOOC Management of the performance Individual objectives Economic criteria Systemic goals
  37. 37. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 37 / Contact Mobile Website MOOC Management of the performance • Human Ressources – Staff mobilization – Personal Performance – Staff development
  38. 38. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 38 / Contact Mobile Website MOOC Management of the performance • Sustainability of the organization – Product Quality – Financial profitability – Competitiveness – Adaptability – Learning organization – etc.
  39. 39. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 39 / Contact Mobile Website MOOC Management of the performance • The legitimacy – Satisfaction of donors – Customer Satisfaction – Satisfaction of regulatory organizations – Provider satisfaction – Staff satisfaction – Keeping the Promise
  40. 40. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 40 / Contact Mobile Website MOOC Management of the performance Values Human ressources Legitimacy Sustainability Economic efficiencyPolicy Corporate
  41. 41. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 41 / Contact Mobile Website MOOC Management of the performance Performance Management Business clear objectives
  42. 42. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 42 / Contact Mobile Website MOOC Management of the performance To anticipate Simulate Assign Compare Optimize
  43. 43. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 43 / Contact Mobile Website MOOC Management of the performance • Tools – ERP – CRM – Decisional applications – Business Intelligence Application – Business Performance Management
  44. 44. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 44 / Contact Mobile Website MOOC Management of the performance • Quality tools – Ease of Use – Efficiency – Reactivity – Speed – Safety – Security – Adaptability
  45. 45. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 45 / Contact Mobile Website MOOC Management of the performance Process Performance
  46. 46. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 46 / Contact Mobile Website MOOC Management of the performance • The process structure activities making up the value chain • The process used to carry out activities in order to achieve a result: – A product – A service
  47. 47. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 47 / Contact Mobile Website MOOC Management of the performance time Financial Quality Reusability Process Process Analysis
  48. 48. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 48 / Contact Mobile Website MOOC Management of the performance Process Results Customers Costs Resources Complexity Efficiency Objectives
  49. 49. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 49 / Contact Mobile Website MOOC Management of the performance Interaction Systems A B C D A B C D
  50. 50. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 50 / Contact Mobile Website MOOC Management of the performance • A circular relationship of cause and effect is called feedback (feedback loop feedback loop) • Feedback can be – Positive – Negative
  51. 51. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 51 / Contact Mobile Website MOOC Management of the performance • Example of positive feedback between – Earnings – The charges – Market shares Costs decrease when market shares increase
  52. 52. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 52 / Contact Mobile Website MOOC Management of the performance The dynamic behavior is generated by the feedback loop
  53. 53. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 53 / Contact Mobile Website MOOC Management of the performance  The dynamic behavior of the company is also generated by the feedback loop  The company's feedback loop comprises • The internal and external communication • The HR management method • The Staff motivation • The company values • The methodological quality and process • The Training • The customer relationship • Management methods • The project management method etc.
  54. 54. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 54 / Contact Mobile Website MOOC Management of the performance Feedback loop, example Production time Sales volume Purchase order Delivery delay
  55. 55. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 55 / Contact Mobile Website MOOC Management of the performance Positive Feedback Loop Level of education Production Expertise Quality of the product Sales volume Request Purchase
  56. 56. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 56 / Contact Mobile Website MOOC Management of the performance • When two products compete, the one who was able to implemented quickly eliminates the other in the same production factor Feedback accentuates the phenomenon
  57. 57. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 57 / Contact Mobile Website MOOC Management of the performance • Axis of an entrepreneurial policy for performance
  58. 58. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 58 / Contact Mobile Website MOOC Management of the performance • Integrated approach to performance factors • Systemic view of the company • Concentrated penetration strategy
  59. 59. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 59 / Contact Mobile Website MOOC Management of the performance • Systemic view – The outer limits – Feedback loops – The state variables – The movement variables
  60. 60. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 60 / Contact Mobile Website MOOC Management of the performance The entrepreneur In managerial positions, what predispositions qualitative and psychological abilities, must be promoted, • to increase the efficiency of the feedback loop?
  61. 61. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 61 / Contact Mobile Website MOOC • What microeconomic functions should be performed to equip the company with an operational system? • What are the conditions for a favorable arbitration for the initiative? Management of the performance
  62. 62. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 62 / Contact Mobile Website MOOC Management of the performance • The financial resources are not sufficient by themselves to accelerate modernization. Motivation is key to adaptability.
  63. 63. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 63 / Contact Mobile Website MOOC Management of the performance Support Structures Social Psychology Offer Structures
  64. 64. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 64 / Contact Mobile Website MOOC Management of the performance • socio-cultural aspects – Individual • Valorization • Ambition – Group • Hierarchy • Solidarity • Network • Integration – Value • Identification • Transposition • Analogy – Circumstance • Challenges • Opportunities • Catalysts
  65. 65. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 65 / Contact Mobile Website MOOC Management of the performance • How to treat the relationship between culture and entrepreneurship – Catalysts • Changes in economic and social life promoting, enhancing, services • The proper use of technological developments • Improve, optimize, enhance the Small Bussiness tissue • Economic efficiency by optimizing the combination – Production factors – Resources in R & D – Flow Management Information
  66. 66. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 66 / Contact Mobile Website MOOC Management of the performance Followed Dashboards indicators
  67. 67. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 67 / Contact Mobile Website MOOC Management of the performance  Indicators  Financial  Capital (including intangible)  Performance (KPI key performance indicators)  Knowledge  Skill  Production  R & D  Product  Service  Quality  Process  Flux  Productivity  Attractiveness  Management  Resource  Funding
  68. 68. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 68 / Contact Mobile Website MOOC Management of the performance Indicators Partners customers Human ressources shareholders
  69. 69. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 69 / Contact Mobile Website MOOC Management of the performance Performance Measurement Financial Efficiency Efficacy Quality
  70. 70. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 70 / Contact Mobile Website MOOC Management of the performance working Delimitation Subdivision Organization
  71. 71. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 71 / Contact Mobile Website MOOC Management of the performance Connection / Link Objectives Results Efficiency Process efficacity Mobilize personnel and employees
  72. 72. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 72 / Contact Mobile Website MOOC Management of the performance • Improved net operating margin • Development of growth in long-term sales • New product development • New Business Development • Development of new services • Development of organizational adaptability • Improved knowledge transfer • Control of capital invested – Activities – Products – Services – R & D
  73. 73. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 73 / Contact Mobile Website MOOC Management of the performance Long-term vision
  74. 74. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 74 / Contact Mobile Website MOOC Management of the performance Improvement and Enhancement of the Human Capital
  75. 75. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 75 / Contact Mobile Website MOOC Management of the performance Multidimensional approach Social Economic Politics Systemic
  76. 76. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 76 / Contact Mobile Website MOOC Management of the performance Adaptability of the company to its environment
  77. 77. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 77 / Contact Mobile Website MOOC Management of the performance Performance Measurement (PM) Global System for Performance Management
  78. 78. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 78 / Contact Mobile Website MOOC Management of the performance Knowledge Economy Value Creation Creating Performance creativity Innovation Performance Adaptability
  79. 79. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 79 / Contact Mobile Website MOOC Management of the performance Performance of the value chain
  80. 80. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 80 / Contact Mobile Website MOOC Management of the performance • Know – The actual picture of the company from these shareholders – The perception of the company by its customers – The areas in which the company excels – Areas for improvement to create value
  81. 81. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 81 / Contact Mobile Website MOOC Management of the performance Growth and Innovation Efficiency Stability Individual skills Internal structures External structures Adaptability
  82. 82. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 82 / Contact Mobile Website MOOC Management of the performance Value of Human Resources Economic efficiency Legitimacy of the organization to external groups Sustainability of the organization Adaptability Area for Performance
  83. 83. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 83 / Contact Mobile Website MOOC Management of the performance I n d i c a t o r Finalize | Decide Finalize | Mobilize | Decide Result
  84. 84. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 84 / Contact Mobile Website MOOC Management of the performance Give meaning to every daily action Motivation Performance
  85. 85. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 85 / Contact Mobile Website MOOC Management of the performance Vision Measurable objectives Measurable Strategic Actions
  86. 86. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 86 / Contact Mobile Website MOOC Management of the performance Successful Strategic Actions Missions Goals Organization Process Results Behaviours Means
  87. 87. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 87 / Contact Mobile Website MOOC Management of the performance Indicators Financial performance Organizational performance Sales performance Social responsibility Satisfaction Markets | Customers Environmental performance Research and development Applied research
  88. 88. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 88 / Contact Mobile Website MOOC Management of the performance Performance of the Company Financial Concept Economical Concept Economic and Social Concept Societal Concept Environnemental Concept Learning Organization Concept
  89. 89. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 89 / Contact Mobile Website MOOC Management of the performance Performance of the Company Individual Motivation Organizational Motivation Collective and Group Motivation
  90. 90. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 90 / Contact Mobile Website MOOC Management of the performance • Not limited to – Return on Investment – Return on Equity – Economic Value Added – Competitiveness - Price – Competitiveness - Out Price – etc. • Add – Organizational Performance – Social Performance – Environmental Performance – Societal performance – The socio economic performance – Value added on adaptability to contextual changes
  91. 91. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 91 / Contact Mobile Website MOOC Management of the performance the computerization has automated the organizational processes the managers are responsible for the structure, organization, effectiveness, and quality of these processes.
  92. 92. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 92 / Contact Mobile Website MOOC Management of the performance Typology of organization Process Computerization Systemic organizational effectiveness
  93. 93. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 93 / Contact Mobile Website MOOC Management of the performance Organization Type Corporate Ecosystem Information technology Systemic performance Organizational performance Performance of the Company
  94. 94. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 94 / Contact Mobile Website MOOC Management of the performance Performance of the Company Performance of the Association Strategy Performance on Dissociation Strategy Ownership structure lasting quality sustainability Development
  95. 95. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 95 / Contact Mobile Website MOOC Management of the performance The Forces and strengths of the Enterprise Weaknesses and shortcomings of Enterprise Facilitation in Conflict Management Facilitation in Crisis Management
  96. 96. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 96 / Contact Mobile Website MOOC Management of the performance Risk Analysis Forecasting failure risks Risk Management
  97. 97. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 97 / Contact Mobile Website MOOC Management of the performance Goal Action >> Goal Responsibilities Responsible
  98. 98. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 98 / Contact Mobile Website MOOC Management of the performance Formalized reliable process
  99. 99. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 99 / Contact Mobile Website MOOC « Let me tell you the secret that has led me to my goal. My strength  lies solely in my tenacity. » Louis Pasteur « Of all the things I've done, the most vital is coordinating those who  work with me and aiming their efforts at a certain goal. » Walt Disney
  100. 100. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 100 / Contact Mobile Website MOOC End of the part published online

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