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Management de la Performance Jean-Antoine Moreau

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Management de La Performance Jean-Antoine Moreau
Droits d’Auteur gérés par l’ADAGP
https://sites.google.com/site/jammooc/

Published in: Business
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Management de la Performance Jean-Antoine Moreau

  1. 1. Etude - Conférence : Jean-Antoine Moreau (Ingénieur) PerformancePerformance © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. ManagementManagement de la
  2. 2. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 2 / 101 Contact Mobile Website MOOC «Il ne sert à rien de dire : Nous faisons de notre mieux. Il faut réussir à faire ce qui est nécessaire. » Winston Churchill «Un gestionnaire est responsable de l'application et de la performance de la connaissance. » Peter Drucker « Stratégie sans tactique est la voie la plus lente vers la victoire. Tactique sans stratégie est le bruit avant la défaite . » Sun Tzu
  3. 3. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 3 / 101 Contact Mobile Website MOOC Le Management de La Performance • Business Intelligence • Intelligence Management • Knowledge Management
  4. 4. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 4 / 101 Contact Mobile Website MOOC Le Management de La Performance • Réussir à atteindre le meilleur niveau possible de performance, pour chaque collaborateur Sans stress Avec le respect de la personne
  5. 5. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 5 / 101 Contact Mobile Website MOOC Le Management de La Performance • Intègre : – L’optimisation de l’organisation des équipes – La motivation des collaborateurs – L’optimisation des capacités – Le pilotage des ressources humaines – Le processus de management – Le processus de formation – La gestion des carrières professionnelles – La gestion financières – La processus de satisfaction des clients – La processus de communication – Le processus d’autonomie financière
  6. 6. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 6 / 101 Contact Mobile Website MOOC Le Management de La Performance • Les objectifs • Les résultats • L’efficacité • L’efficience • Les moyens
  7. 7. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 7 / 101 Contact Mobile Website MOOC Le Management de La Performance La mesure de la Performance Les Indicateurs Les tableaux de bord Pilotage de l’entreprise
  8. 8. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 8 / 101 Contact Mobile Website MOOC Le Management de La Performance Le niveau de Réalisation des Objectifs
  9. 9. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 9 / 101 Contact Mobile Website MOOC Le Management de La Performance ( ROI ) Return On Investment
  10. 10. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 10 / Contact Mobile Website MOOC Le Management de La Performance • La mise en place des actions et des moyens susceptibles de conduire à la rentabilité
  11. 11. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 11 / Contact Mobile Website MOOC Le Management de La Performance Efficacité La capacité à réaliser des objectifs
  12. 12. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 12 / Contact Mobile Website MOOC Le Management de La Performance Les Objectifs La Pertinence La Performance L’Efficacité L’Efficience Les Moyens Les Résultats
  13. 13. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 13 / Contact Mobile Website MOOC Le Management de La Performance • La Pertinence: Permet de savoir si l’entreprise s’est munie de bons moyens pour réussir. • L’Efficacité: l’entreprise est elle suffisamment efficace pour atteindre ses objectifs ? • L’Efficience: l’entreprise arrive-t-elle à atteindre ses objectifs, avec moins de coûts et de moyens?
  14. 14. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 14 / Contact Mobile Website MOOC Le Management de La Performance Méthode de Mesure du Retour sur Investissement (ROI measurement)
  15. 15. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 15 / Contact Mobile Website MOOC Le Management de La Performance • Valeurs ajoutées: – Économique – Marchande – Savoir-faire – Connaissance – Compétence – Management
  16. 16. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 16 / Contact Mobile Website MOOC Le Management de La Performance • Amélioration des taux de marge net opérationnelle sur – Processus de management – Processus de R&D – Processus de Production – Processus Marketing et Commercial – Réorganisation du travail – Réduction des coûts de production
  17. 17. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 17 / Contact Mobile Website MOOC Le Management de La Performance • Développement de la croissance des ventes – Nouveaux Produits – Nouveaux Services – Nouvelles Activités
  18. 18. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 18 / Contact Mobile Website MOOC Le Management de La Performance Régionalisation Internationalisation
  19. 19. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 19 / Contact Mobile Website MOOC Le Management de La Performance • Contrôle des capitaux investis – Par Activité – Par Produit – Par Service – Pour le Maintient en Condition Opérationnel
  20. 20. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 20 / Contact Mobile Website MOOC Le Management de La Performance Control Mesure Méthode de Mesure
  21. 21. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 21 / Contact Mobile Website MOOC Le Management de La Performance PerformancesPerformances Sociale Stratégique Économique
  22. 22. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 22 / Contact Mobile Website MOOC Le Management de La Performance PerformancesPerformances Stratégique Systémique
  23. 23. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 23 / Contact Mobile Website MOOC Le Management de La Performance Système de Management de la Performance Risque Revenus Coûts
  24. 24. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 24 / Contact Mobile Website MOOC Le Management de La Performance Analyse de l’Information Client Satisfaction Produit Service Gestion Méthode de Management Ressource Humaine
  25. 25. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 25 / Contact Mobile Website MOOC Le Management de La Performance Financière Matérielle Intellectuelle Savoir-faire Savoir-être Métier Création de Valeur Le Capital Entreprise
  26. 26. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 26 / Contact Mobile Website MOOC Le Management de La Performance Capital Intellectuel Création de Valeur
  27. 27. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 27 / Contact Mobile Website MOOC Le Management de La Performance Capital Intellectuel Création de Valeur Créativité Innovation
  28. 28. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 28 / Contact Mobile Website MOOC Le Management de La Performance satisfaction stratégie contribution a p t i t u d e
  29. 29. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 29 / Contact Mobile Website MOOC Le Management de La Performance Choix Stratégie Plan Organisation Pilotage p r o c e s s u s Processus Compétences Organisation Création de Valeur Résultats Opérationnels Apprentissage Base de Connaissance
  30. 30. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 30 / Contact Mobile Website MOOC Le Management de La Performance Méthode de Management de l’Entreprise
  31. 31. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 31 / Contact Mobile Website MOOC Le Management de La Performance Perspectives Clients Perspectives Financières Perspectives d’Apprentissage Organisationnel Perspectives Processus InternesStratégie
  32. 32. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 32 / Contact Mobile Website MOOC Le Management de La Performance Vision StratégiqueClients Financière Business Apprentissage et Croissance
  33. 33. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 33 / Contact Mobile Website MOOC Le Management de La Performance Management Stratégique Indicateur d’Analyse Procédure Management Méthode / Structure / Organisation
  34. 34. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 34 / Contact Mobile Website MOOC Le Management de La Performance • Définir la stratégie • Formaliser la stratégie • Aligner la stratégie des entités sur celle de l’organisme • Adapter la gouvernance • Communiquer la stratégie • Lier la stratégie à l’opérationnel • Surveiller l’exécution de la stratégie par les entités • Surveiller l’exécution de la stratégie « corporate » • Adapter la stratégie (boucle d’amélioration continue)
  35. 35. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 35 / Contact Mobile Website MOOC Le Management de La Performance Croissance / Innovation Efficience Compétence Structure
  36. 36. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 36 / Contact Mobile Website MOOC Le Management de La Performance Objectifs Individuels Critères économiques Objectifs Systémiques
  37. 37. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 37 / Contact Mobile Website MOOC Le Management de La Performance • Ressources Humaines – Mobilisation du Personnel – Moral du Personnel – Rendement du Personnel – Développement du Personnel
  38. 38. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 38 / Contact Mobile Website MOOC Le Management de La Performance • Pérennité de l’organisation – Qualité du Produit – Rentabilité financière – Compétitivité – Adaptabilité – Organisation apprenante – etc.
  39. 39. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 39 / Contact Mobile Website MOOC Le Management de La Performance • La légitimité – Satisfaction des bailleurs de fond – Satisfaction de la clientèle – Satisfaction des organisations régulatrices – Satisfaction des fournisseurs – Satisfaction des prestataires – Satisfaction du personnel
  40. 40. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 40 / Contact Mobile Website MOOC Le Management de La Performance Valeurs Ressources Humaines Légitimités Pérennité Efficience Économique Politique d’Entreprise
  41. 41. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 41 / Contact Mobile Website MOOC Le Management de La Performance Management de la Performance Entreprise Objectifs clairs
  42. 42. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 42 / Contact Mobile Website MOOC Le Management de La Performance Anticiper Simuler Affecter Comparer Optimiser
  43. 43. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 43 / Contact Mobile Website MOOC Le Management de La Performance • Outils – ERP – CRM – Applications Décisionnelles – Business Intelligence Application – Entreprise Performance Management
  44. 44. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 44 / Contact Mobile Website MOOC Le Management de La Performance • Qualité des outils – Simplicité d’utilisation – Efficacité – Efficience – Réactivité – Rapidité – Sûreté – Sécurité – Adaptabilité
  45. 45. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 45 / Contact Mobile Website MOOC Le Management de La Performance Performance des Processus
  46. 46. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 46 / Contact Mobile Website MOOC Le Management de La Performance • Les Processus structurent les activités qui composent la chaîne de valeur • Les processus permettent de réaliser des activités dans le but d’obtenir un résultat : – Sur un produit – Sur un service
  47. 47. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 47 / Contact Mobile Website MOOC Le Management de La Performance Délais Financier Qualité Réutilisabilité Processus Analyse des Processus
  48. 48. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 48 / Contact Mobile Website MOOC Le Management de La Performance Processus Résultats Clients Coûts Ressources Complexité Efficacité Objectifs
  49. 49. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 49 / Contact Mobile Website MOOC Le Management de La Performance Systèmes en Interaction A B C D A B C D
  50. 50. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 50 / Contact Mobile Website MOOC Le Management de La Performance • Une relation circulaire de cause a effet est appelée rétroaction (boucle de rétroaction, feed-back loop) • La rétroaction peut être – Positive – Négative
  51. 51. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 51 / Contact Mobile Website MOOC Le Management de La Performance • Exemple de rétroaction positive entre – Le bénéfice – Les charges – Les parts de marchés Les coûts diminuent lorsque les parts de marchés augmentent
  52. 52. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 52 / Contact Mobile Website MOOC Le Management de La Performance Le comportement dynamique est engendré par la boucle de rétroaction
  53. 53. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 53 / Contact Mobile Website MOOC Le Management de La Performance  Le comportement dynamique de l’entreprise est engendré aussi par la boucle de rétroaction  La boucle de rétroaction de l’entreprise comprend  Les communication interne et externe  La méthode de gestion des RH  La motivation du personnel  Les valeurs d’entreprise  Le processus qualité et méthodologique  La formation  La relation client  Les méthodes de management  La méthode de gestion de projet  etc.
  54. 54. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 54 / Contact Mobile Website MOOC Le Management de La Performance Exemple de boucle de rétroaction Temps de production Volume de vente Demande d’achat Délais de livraison
  55. 55. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 55 / Contact Mobile Website MOOC Le Management de La Performance Boucle de Rétroaction Positive Niveau de formation Production Savoir-faire Qualité Du Produit Volume de Vente Demande d’Achat
  56. 56. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 56 / Contact Mobile Website MOOC Le Management de La Performance • Lorsque deux produits sont en concurrence, celui qui a su s’implanté le plus rapidement élimine l’autre, à même facteur de production La rétroaction accentue le phénomène
  57. 57. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 57 / Contact Mobile Website MOOC Le Management de La Performance • Axe d’une politique entrepreneurial, de performance
  58. 58. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 58 / Contact Mobile Website MOOC Le Management de La Performance • Approche intégrée des facteurs de performances • Vue systémique de l’entreprise • Stratégie de pénétration concentrée
  59. 59. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 59 / Contact Mobile Website MOOC Le Management de La Performance • Vue systémique – Les limites extérieures – Les boucles de rétroaction – Les variables d’état – Les variables de mouvement
  60. 60. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 60 / Contact Mobile Website MOOC Le Management de La Performance Le chef d’entreprise Dans les fonctions managériales , quelles prédispositions qualitatives, aptitudes psychologiques, doivent être valorisées pour augmenter l’efficacité de la boucle de rétroaction ?
  61. 61. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 61 / Contact Mobile Website MOOC • Quelles fonctions d’ordre micro- économique doivent être assurées, pour doter l’entreprise d’un dispositif opérationnel ? • Quelles sont les conditions à un processus d’arbitrage favorable à l’initiative ? Le Management de La Performance
  62. 62. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 62 / Contact Mobile Website MOOC Le Management de La Performance • Les ressources financières ne sont pas suffisantes à elles seules pour accélérer la modernisation.
  63. 63. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 63 / Contact Mobile Website MOOC Le Management de La Performance Structures d’Appel Psychologie sociale Structures d’Offre
  64. 64. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 64 / Contact Mobile Website MOOC Le Management de La Performance • Aspects socio-culturels  Individu • Valorisation • Ambition  Groupe • Hiérarchie • Solidarité • Réseau • Intégration  Valeur • Identification • Transposition • Analogie  Circonstance • Défis • Opportunités • Catalyseurs
  65. 65. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 65 / Contact Mobile Website MOOC Le Management de La Performance • Comment traiter des relations entre culture et entrepreneuriat Les catalyseurs • Évolution de la vie économique et sociale favorisant, valorisant, les services • La bonne utilisation de l’évolution technologique • Améliorer, optimiser, valoriser le tissus de PME • Efficacité économique en optimisant la combinaison – Facteurs de Production – Moyens en R&D – Gestion des Flux d’Information
  66. 66. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 66 / Contact Mobile Website MOOC Le Management de La Performance Suivi Tableaux de Bord Indicateurs
  67. 67. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 67 / Contact Mobile Website MOOC Le Management de La Performance  Indicateurs  Financier  Capital (dont l’immatériel)  Performances (KPI key performance indicators) – Connaissance – Compétence – Production – R&D – Produit – Service – Qualité – Processus – Flux – Productivité – Attractivité – Management – Ressource – Financement
  68. 68. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 68 / Contact Mobile Website MOOC Le Management de La Performance Indicateurs Partenaires Clients RH Actionnaires
  69. 69. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 69 / Contact Mobile Website MOOC Le Management de La Performance Mesure de Performance Finance Efficience Efficacité Qualité
  70. 70. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 70 / Contact Mobile Website MOOC Le Management de La Performance Travail Délimitation Subdivision Organisation
  71. 71. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 71 / Contact Mobile Website MOOC Le Management de La Performance Liens Objectifs Résultats Efficacité Efficience Mobiliser les Personnels
  72. 72. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 72 / Contact Mobile Website MOOC Le Management de La Performance – Amélioration des taux de marge net opérationnel – Développement de la croissance des ventes à long terme – Développement de nouveaux produits – Développement de nouvelles activités – Développement de nouveaux services – Développement de l’adaptabilité organisationnelle – Amélioration du transfert de connaissance – Contrôle des capitaux investis par • Activités • Produits • Services • R&D
  73. 73. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 73 / Contact Mobile Website MOOC Le Management de La Performance Vision à long terme
  74. 74. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 74 / Contact Mobile Website MOOC Le Management de La Performance Amélioration et Valorisation du Capital Humain
  75. 75. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 75 / Contact Mobile Website MOOC Le Management de La Performance Approche Multidimensionnelle Sociale Économique Politique Systémique
  76. 76. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 76 / Contact Mobile Website MOOC Le Management de La Performance Capacité d’adaptation de l’entreprise à son environnement
  77. 77. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 77 / Contact Mobile Website MOOC Le Management de La Performance Performance Measurement (PM) Système Globale de Management de la Performance (SMP)
  78. 78. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 78 / Contact Mobile Website MOOC Le Management de La Performance Économie du Savoir Création de Valeur Création de Performance créativité Innovation Performance Adaptabilité
  79. 79. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 79 / Contact Mobile Website MOOC Le Management de La Performance Performance de la chaîne de valeur
  80. 80. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 80 / Contact Mobile Website MOOC Le Management de La Performance • Connaître – L’image réelle de l’entreprise auprès de ces actionnaires – La perception de l’entreprise par ses clients – Les domaines dans lesquels l’entreprise excelle – Les axes d’amélioration permettant de créer de la valeur
  81. 81. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 81 / Contact Mobile Website MOOC Le Management de La Performance Croissance et Innovation Efficience Stabilité Compétences Individuelles Structures Internes Structures Externes Adaptabilité
  82. 82. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 82 / Contact Mobile Website MOOC Le Management de La Performance Valeur des Ressources Humaines Efficience Économique Légitimité de l’organisation Auprès des groupes externes Pérennité de l’organisation Zones d’Adaptabilité pour la Performance
  83. 83. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 83 / Contact Mobile Website MOOC Le Management de La Performance I n d i c a t e u r s Finaliser | Décider Finaliser | Mobiliser | Décider Résultat
  84. 84. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 84 / Contact Mobile Website MOOC Le Management de La Performance Donner du sens à chaque action quotidienne Motivation Performance
  85. 85. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 85 / Contact Mobile Website MOOC Le Management de La Performance Est ce que tous les managers, tous les chefs d’entreprise savent expliquer leur vision à 3 ans de leur entreprise ?
  86. 86. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 86 / Contact Mobile Website MOOC Le Management de La Performance Vision Objectifs Mesurables Actions Stratégiques Mesurables
  87. 87. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 87 / Contact Mobile Website MOOC Le Management de La Performance Actions Stratégiques réussies Missions Objectifs Organisation Processus Résultats Comportements Moyens
  88. 88. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 88 / Contact Mobile Website MOOC Le Management de La Performance Indicateurs Performance Financière Performance Organisationnelle Performance Commerciale Responsabilité Sociétale Satisfaction Marchés | Clients Performance Environnementale R & D
  89. 89. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 89 / Contact Mobile Website MOOC Le Management de La Performance Performance de l’Entreprise Concept Financier Traditionnel Concept Économique Concept Économique et Social Concept Sociétal Concept Environnemental Concept d’Organisation Apprenante
  90. 90. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 90 / Contact Mobile Website MOOC Le Management de La Performance Performance de l’Entreprise Motivation des Individus Motivation Organisationnelle Motivation Collective
  91. 91. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 91 / Contact Mobile Website MOOC Le Management de La Performance • Ne se limite pas à – ROI: Return in Investment – ROE: Return on Equity – EVA: Economic Value Added – Compétitivité – Prix – Compétitivité – Hors Prix – etc. • S’ajoutent – La performance organisationnelle – La performance sociale – La performance environnementale – La performance sociétale – La performance socio économique – La valeur ajoutée en adaptabilité aux changements contextuels
  92. 92. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 92 / Contact Mobile Website MOOC Le Management de La Performance  L’informatisation automatise les processus de l’organisation  Ce sont les Managers et le Chef d’Entreprise qui sont responsable de la structure, de l’organisation, de l’efficacité, et de la qualité de ces processus.
  93. 93. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 93 / Contact Mobile Website MOOC Le Management de La Performance Typologie de l’organisation Processus Informatisation Efficacité systémique de l’organisation
  94. 94. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 94 / Contact Mobile Website MOOC Le Management de La Performance Typologie de l’Organisation Écosystème d’Entreprise Technologie de l’Information Performance systémique Performance de l’organisation Performance de l’Entreprise
  95. 95. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 95 / Contact Mobile Website MOOC Le Management de La Performance Performance de l’Entreprise Performance sur Stratégie d’Association Performance sur Stratégie de Dissociation Structure d’Appropriation Pérennité Développement
  96. 96. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 96 / Contact Mobile Website MOOC Le Management de La Performance Forces de l’Entreprise Faiblesses de l’Entreprise Facilitation dans la Gestion des Conflits Facilitation dans la Gestion de Crises
  97. 97. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 97 / Contact Mobile Website MOOC Le Management de La Performance Analyse des Risques Prévision des Risques de défaillance Gestion des Risques
  98. 98. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 98 / Contact Mobile Website MOOC Le Management de La Performance Objectifs Actions Responsabilités Responsable
  99. 99. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 99 / Contact Mobile Website MOOC Le Management de La Performance Processus fiable Fluide Formalisé Processus lisses, donc non hachés
  100. 100. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 100 / Contact Mobile Website MOOC « La vitesse du patron est celle de l'équipe. » Lee Iacocca « Le leadership, c’est l’art de faire faire quelque chose par  quelqu’un, parce qu’il a envie de le faire » Dwight Eisenhower « Chaque fois que le But final n’est pas nettement fixé, la mission  échoue. [] Donc,simplicité dans l’énoncé de vos missions, votre  intention est le But, le But, le But. » Général Leclerc de Hauteclocque
  101. 101. © Jean-Antoine Moreau copying and reproduction prohibited Copyright Managed by ADAGP. JAM 101 / Contact Mobile Website MOOC Fin de la partie publiée en ligne

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