Nokia Technology Institute
Application of the Agile
Retrospective techniques
inside Nokia Institute of
Technology - INdT.
Nokia Technology Institute
Who we are?
Soraya Ploia
Soraya Ploia works at INdT (Manaus) as a Scrum Master,
since 2008. She...
Nokia Technology Institute
Who we are?
Julia Hipolito
Certified (CSM) by ScrumAlliance, acting in the role of Scrum
Master...
Nokia Technology Institute
Nokia Technlogy Intitute
Non-profit Research & Development Center,
focused on developing new co...
Nokia Technology Institute
Localization – Manaus - AM
Nokia Technology Institute
Localization – Manaus - AM
Nokia Technology Institute
INDT
LABORATORIES
SINGULAR QUALITY AND
SERVICES
Prominent labs due to the quality of its equipment and the
possibility of carry...
Application of the Agile
Retrospective techniques inside
- INdT.
Nokia Technology Institute
A good Scrum Master is…
• Someone who understands Scrum;
• Understands what to do, what not to ...
Nokia Technology Institute
A good Scrum Master
But just be good enough?
Nokia Technology Institute
Effective Scrum Master
The departure point to turn a
good Scrum Master at
effectively is know h...
Nokia Technology Institute
Effective Scrum Master
In other words:
Inspect and adapt!
Nokia Technology Institute
Effective Scrum Master requirements
Nokia Technology Institute
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
Nokia Technology Institute
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
Nokia Technology Institute
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
Nokia Technology Institute
GOOD
INFLUENCE
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
Nokia Technology Institute
GOOD
INFLUENCE
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
PERS...
Nokia Technology Institute
GOOD
INFLUENCE
Effective Scrum Master requirements
BE
PATIENT
AND
HUMBLE
ACCEPT
CHALLENGES
PERS...
Nokia Technology Institute
Retrospective Requirements
Motivation
Nokia Technology Institute
Retrospective Requirements
Motivation Satisfaction
Nokia Technology Institute
Retrospective Requirements
Motivation Satisfaction Feedback
Nokia Technology Institute
Retrospective
First step
• Be receptive;
• Promote a pleasant
environment;
• Do not discuss, ju...
Nokia Technology Institute
Retrospective
Second step
• Learn deal with criticism;
• Identify problems, not who
blame to;
•...
Nokia Technology Institute
Retrospective
Third step
• Set the stage
• Gather data
• Decide what to do
• Close the retrospe...
Nokia Technology Institute
Dynamics applied
Trust
We proposes an exercises where each person steps in front
of the audienc...
Nokia Technology Institute
Dynamics applied
Trust
As soon as the person at the front finishes, only people
belonging to hi...
Nokia Technology Institute
Dynamic results
Trust
• Junior team and Senior team
• Non trustful environment
• Play safe
• Wi...
Nokia Technology Institute
Dynamics applied
Satisfaction Histogram
How satisfied are we?
• 5 - Think we are the best team ...
Nokia Technology Institute
Dynamic results
Satisfaction Histogram
• Consistent team/project
• First session results not re...
Nokia Technology Institute
Dynamics applied
Five Whys
Help identify the root cause of a problem. Describe What and
Why hap...
Nokia Technology Institute
Dynamic results
Five Whys
• Why it went well?
• What we did to make it happen?
• How can others...
Nokia Technology Institute
Dynamics applied
Learning Matrix
• Team members look their perspectives on brainstorm
• Smiley ...
Nokia Technology Institute
Dynamic results
Learning Matrix
• Keep improvements perspectives
• Speak up about mistakes occu...
Nokia Technology Institute
Benefits
Mutual
Trust
Engaged
people
Quality
Customer
Satisfaction
Nokia Technology Institute
Agile Retrospectives
The Retrospective meeting is a
powerful catalyst for change, major
changes...
Nokia Technology Institute
Thanks so
much!
Julia Hipólito
Soraya Ploia
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Sgin2013 scrumfromthe trenches-applicationoftheagileretrospectivetechniquesinsidenokiainstituteoftechnology -sorayajulia

  1. 1. Nokia Technology Institute Application of the Agile Retrospective techniques inside Nokia Institute of Technology - INdT.
  2. 2. Nokia Technology Institute Who we are? Soraya Ploia Soraya Ploia works at INdT (Manaus) as a Scrum Master, since 2008. She took part in the definition and implementation of agile within INdT, and now she would like to share this experience and find new ideas to develop the process. Certified (CSM and CSPO) by ScrumAlliance, always looking for new challenges and experiences, so joining Scrum Gathering India is such an important moment to her personal and professional life.
  3. 3. Nokia Technology Institute Who we are? Julia Hipolito Certified (CSM) by ScrumAlliance, acting in the role of Scrum Master since 2007 in software projects. Member of Agile implementation team at Indt, where develops activities focused on the Scrum framework. Constantly participates in events within the enterprise, partners and universities addressing agility process, with the aim of disseminate the Agile culture inside and outside the company. Her goal in Scrum Gathering India is know other successful ways of adoptingAgile and share experiences.
  4. 4. Nokia Technology Institute Nokia Technlogy Intitute Non-profit Research & Development Center, focused on developing new concepts, products, solutions and developing the Latin-American ecosystem related to mobile technologies and the Internet. Manaus Recife Brasília São Paulo Nokia Institute of Technology NOKIA INSTITUTE OF TECHNOLOGY INdT
  5. 5. Nokia Technology Institute Localization – Manaus - AM
  6. 6. Nokia Technology Institute Localization – Manaus - AM
  7. 7. Nokia Technology Institute INDT
  8. 8. LABORATORIES SINGULAR QUALITY AND SERVICES Prominent labs due to the quality of its equipment and the possibility of carrying out testing, many of them exclusive in Brazil. Software and User Interface:  Labs that create concepts and reference implementation for mobile platforms;  Researches, services and knowledge transfer in usability and user experience, whether in electronic consumer goods or in innovative systems;
  9. 9. Application of the Agile Retrospective techniques inside - INdT.
  10. 10. Nokia Technology Institute A good Scrum Master is… • Someone who understands Scrum; • Understands what to do, what not to do; • Have familiarity with artifacts and tools; • Who protects the team and is the guardian of the process.
  11. 11. Nokia Technology Institute A good Scrum Master But just be good enough?
  12. 12. Nokia Technology Institute Effective Scrum Master The departure point to turn a good Scrum Master at effectively is know how to take advantages of the framework proposed.
  13. 13. Nokia Technology Institute Effective Scrum Master In other words: Inspect and adapt!
  14. 14. Nokia Technology Institute Effective Scrum Master requirements
  15. 15. Nokia Technology Institute Effective Scrum Master requirements BE PATIENT AND HUMBLE
  16. 16. Nokia Technology Institute Effective Scrum Master requirements BE PATIENT AND HUMBLE ACCEPT CHALLENGES
  17. 17. Nokia Technology Institute Effective Scrum Master requirements BE PATIENT AND HUMBLE ACCEPT CHALLENGES
  18. 18. Nokia Technology Institute GOOD INFLUENCE Effective Scrum Master requirements BE PATIENT AND HUMBLE ACCEPT CHALLENGES
  19. 19. Nokia Technology Institute GOOD INFLUENCE Effective Scrum Master requirements BE PATIENT AND HUMBLE ACCEPT CHALLENGES PERSISTENCE AND DETERMINATION
  20. 20. Nokia Technology Institute GOOD INFLUENCE Effective Scrum Master requirements BE PATIENT AND HUMBLE ACCEPT CHALLENGES PERSISTENCE AND DETERMINATION
  21. 21. Nokia Technology Institute Retrospective Requirements Motivation
  22. 22. Nokia Technology Institute Retrospective Requirements Motivation Satisfaction
  23. 23. Nokia Technology Institute Retrospective Requirements Motivation Satisfaction Feedback
  24. 24. Nokia Technology Institute Retrospective First step • Be receptive; • Promote a pleasant environment; • Do not discuss, just listen!
  25. 25. Nokia Technology Institute Retrospective Second step • Learn deal with criticism; • Identify problems, not who blame to; • This meeting is not a venting session.
  26. 26. Nokia Technology Institute Retrospective Third step • Set the stage • Gather data • Decide what to do • Close the retrospective • Shuffle time
  27. 27. Nokia Technology Institute Dynamics applied Trust We proposes an exercises where each person steps in front of the audience and answers the following threequestions * How do you judge your fulfillment of commitments to your team? * How do you judge your relationships with your teammates? * How do you judge your learning and growth in this project?
  28. 28. Nokia Technology Institute Dynamics applied Trust As soon as the person at the front finishes, only people belonging to his or her team give feedback publicly, as follows: * How do you judge his or her relationship with you and with the rest of the team? * What do you judge to be his or her greatest virtue? * What aspects do you judge he or she could improve?
  29. 29. Nokia Technology Institute Dynamic results Trust • Junior team and Senior team • Non trustful environment • Play safe • With or without PO in this session? • Separate session
  30. 30. Nokia Technology Institute Dynamics applied Satisfaction Histogram How satisfied are we? • 5 - Think we are the best team on the planet! We work great together • 4 - I’m glad! I’m a part of the team and satisfied with how our team works together • 3 - I’m fairly satisfied. We work well together most of the time • 2 - I have some moments of satisfaction, but not enough • 1 - I’m unhappy and dissatisfied with our level of team work
  31. 31. Nokia Technology Institute Dynamic results Satisfaction Histogram • Consistent team/project • First session results not realistic • This dynamic is perfect to run in different moments of the project • Break the wall of resistance
  32. 32. Nokia Technology Institute Dynamics applied Five Whys Help identify the root cause of a problem. Describe What and Why happened! 1 – Review the issues and themes identified by team 2 – Divide the team into pairs or small groups 3 – Start the process asking : Why an event or problem occurred? In response to the answer, be questioner asks “Why happened?” Repeat this process 4 or 5 times 4- Monitor timebox and collect data 5 – Decide what to do and assign “owner” .
  33. 33. Nokia Technology Institute Dynamic results Five Whys • Why it went well? • What we did to make it happen? • How can others repeat this? • Why it happened? • What were the reasons for problems? • How it could be avoided?
  34. 34. Nokia Technology Institute Dynamics applied Learning Matrix • Team members look their perspectives on brainstorm • Smiley for What did we do well that we want to continue? • “Frowny” for What would we like to changes? • A“light bulb” for What new ideas have come up? • Bouquet for who do we want appreciate? After this sessions vote for the items that you believe have highest priority
  35. 35. Nokia Technology Institute Dynamic results Learning Matrix • Keep improvements perspectives • Speak up about mistakes occurred • Suggest new challenges and new ideas • Praise dedicated people made ​​them feel important to the project
  36. 36. Nokia Technology Institute Benefits Mutual Trust Engaged people Quality Customer Satisfaction
  37. 37. Nokia Technology Institute Agile Retrospectives The Retrospective meeting is a powerful catalyst for change, major changes can be achieved in a single meeting. If you can implement this concept incremental improvement, celebrate! Because you arrived where many times will never come! Ester Derby , Diana Larsen
  38. 38. Nokia Technology Institute Thanks so much! Julia Hipólito Soraya Ploia

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