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Agile Implementation @ MakeMyTrip
Manoj Jain
Director – Technology Development
Agile Tour 2014: North India Agile Day, Gurgaon
India Scrum Enthusiasts Community (ISEC)
Nov 22, 2014
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About Myself
16 years
experience
consisting of QA,
Sustaining Engi.,
Development, QA
Automation, Perf.
Engi., SEO etc.
Presentations:
QAI, STeP-IN,
IdeaBytes,
Unicom, HydSpin,
AgileHyd &
Secretary of ITB
Hyderabad
Chapter
Working with:
MakeMyTrip.com
Worked with:
CA Technologies,
Nucleus Software,
Newgen Software
& NIIT
Interests:
Cycling, Book
Reading,
Travelling &
Foodie
Education:
MCA, Executive
MBA (IIM-L)
Certifications:
Scrum Master,
ITIL V3
Foundation,
Pragmatic
Marketing &
Adjunct Faculty

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Agenda
 About MakeMyTrip
 Our Journey
 Education / Awareness / Tools
 Road Ahead
 Questions?
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MakeMyTrip Overview & Business Context
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MakeMyTrip – Quick Overview
 India’s leading Online Travel Agency (OTA)
 Started in 2000, India business launched in 2005
 Most Visited Online Travel Website in India(1)
 Highest hotel bookings of any domestic Indian OTA
 1 in 8 of all domestic air passengers booked through MakeMyTrip
 High Rates of Direct & Repeat Traffic
 +3.2 million mobile apps downloaded
47%
Others
13%
Yatra
20%
Cleartrip
20%
Based on 2012 Gross Bookings
Note:
(1) March 2014 comScore
(2) Net Revenues represent Revenues Less Service Cost
CCG = Constant Currency Growth
Source: PhoCusWright 2013
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Page Views
105M
Visits
15.4M
Unique Visits
8.4M
Monthly (May’14)
Site volume

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1000+ 75+ /week
Multiple (A-A) 300+
Multi-variate (A/B)
Competitors
Understanding context

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Our Journey
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Things to mind!
 Understand business context and be convinced if agile will really help
 Not just process change but mind/behavior change
 Having a champion at management level will be of great help
 Identify and understand supporters, neutrals & non-supporters
 Avoid big-bang and take baby steps
 Be sensitive about learning curve of audience
 In case of resistance; Go beyond what you see and what you listen
 Tolerance for failures; focus on winning war than all battles
 Keep everyone updated of progress being made including management
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Our approach
 Commenced in April 2014
 Have a project sponsor & champions
 Infrastructure availability viz. Dlist, Collaboration Site, Tools & Training
 Imparting training to key members for basic hygiene
 Started with DSM and gradually conducting spring retrospective
 Unit wise implementation and avoid big-bang implementation
 Start with units who are supporters of agile
 Keep sharing collators on regular basis
 Planned for CSM training & certification
 Have regular 1-o-1 with key stakeholders to seek feedback
 Educated teams and don’t go in PUSH mode
 Strengthen QA automation
 Enabling CI/CD
 WIP for CSPO training & certification
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Education / Awareness / Tools
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Clarizen Task Board
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Scrum Cheat Sheet
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Scrum Wall Poster
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Others – SharePoint Site, DLIST & Regular Meetings
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Team-Tech-ScrumMasters

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Certified Scrum Master Training & Certification
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Road Ahead
 Story point estimation
 Improved burn down charts
 Support functions adopting Kanban
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manoj.jain@makemytrip.com
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Questions?