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Manoj jain mmyt_20141122_agiletour

  1. 1. Agile Implementation @ MakeMyTrip Manoj Jain Director – Technology Development Agile Tour 2014: North India Agile Day, Gurgaon India Scrum Enthusiasts Community (ISEC) Nov 22, 2014 1
  2. 2. 2 About Myself 16 years experience consisting of QA, Sustaining Engi., Development, QA Automation, Perf. Engi., SEO etc. Presentations: QAI, STeP-IN, IdeaBytes, Unicom, HydSpin, AgileHyd & Secretary of ITB Hyderabad Chapter Working with: MakeMyTrip.com Worked with: CA Technologies, Nucleus Software, Newgen Software & NIIT Interests: Cycling, Book Reading, Travelling & Foodie Education: MCA, Executive MBA (IIM-L) Certifications: Scrum Master, ITIL V3 Foundation, Pragmatic Marketing & Adjunct Faculty
  3. 3. Agenda  About MakeMyTrip  Our Journey  Education / Awareness / Tools  Road Ahead  Questions? 3
  4. 4. MakeMyTrip Overview & Business Context 4
  5. 5. MakeMyTrip – Quick Overview  India’s leading Online Travel Agency (OTA)  Started in 2000, India business launched in 2005  Most Visited Online Travel Website in India(1)  Highest hotel bookings of any domestic Indian OTA  1 in 8 of all domestic air passengers booked through MakeMyTrip  High Rates of Direct & Repeat Traffic  +3.2 million mobile apps downloaded 47% Others 13% Yatra 20% Cleartrip 20% Based on 2012 Gross Bookings Note: (1) March 2014 comScore (2) Net Revenues represent Revenues Less Service Cost CCG = Constant Currency Growth Source: PhoCusWright 2013 5
  6. 6. 6 Page Views 105M Visits 15.4M Unique Visits 8.4M Monthly (May’14) Site volume
  7. 7. 7 1000+ 75+ /week Multiple (A-A) 300+ Multi-variate (A/B) Competitors Understanding context
  8. 8. Our Journey 8
  9. 9. Things to mind!  Understand business context and be convinced if agile will really help  Not just process change but mind/behavior change  Having a champion at management level will be of great help  Identify and understand supporters, neutrals & non-supporters  Avoid big-bang and take baby steps  Be sensitive about learning curve of audience  In case of resistance; Go beyond what you see and what you listen  Tolerance for failures; focus on winning war than all battles  Keep everyone updated of progress being made including management 9
  10. 10. Our approach  Commenced in April 2014  Have a project sponsor & champions  Infrastructure availability viz. Dlist, Collaboration Site, Tools & Training  Imparting training to key members for basic hygiene  Started with DSM and gradually conducting spring retrospective  Unit wise implementation and avoid big-bang implementation  Start with units who are supporters of agile  Keep sharing collators on regular basis  Planned for CSM training & certification  Have regular 1-o-1 with key stakeholders to seek feedback  Educated teams and don’t go in PUSH mode  Strengthen QA automation  Enabling CI/CD  WIP for CSPO training & certification 10
  11. 11. Education / Awareness / Tools 11
  12. 12. Clarizen Task Board 12
  13. 13. Scrum Cheat Sheet 13
  14. 14. Scrum Wall Poster 14
  15. 15. Others – SharePoint Site, DLIST & Regular Meetings 15 Team-Tech-ScrumMasters
  16. 16. Certified Scrum Master Training & Certification 16
  17. 17. Road Ahead  Story point estimation  Improved burn down charts  Support functions adopting Kanban 17
  18. 18. manoj.jain@makemytrip.com 18 Questions?

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