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Balanced Scorecard for the     agile enterprise     Asheesh Mehdiratta        Pitney Bowes
Me?www.agiletour.org
Enterprise ?               www.agiletour.org   3
Strategy : GO NORTH !                    www.agiletour.org   4
Do you know?                                   ???      ???               www.agiletour.org
I Measure !              Balanced Scorecard                    www.agiletour.org
Hmm… are you sure ?                 www.agiletour.org
Constant ?             www.agiletour.org
New kid ?            www.agiletour.org
What’s Your Frequency?Business                                UserValue                                   OrientationOpera...
Business ValueMajor releases per quarterFeatures per releaseProduct Backlog burndownTechnical Debt burndownProduct flexibi...
User OrientationNet promoter score# Service callsService calls cycle timeCustomer Survey response%#Defects reported (Live/...
Operational Excellence#Features/developer/release#Projects completed +/-2 sprint# Field issue resolution ~30 days~% Tests ...
Future OrientationEmployee engagement score# New Competency/employee# Training hours/employee# Cross functional teams     ...
and some simple scores…#Roles ^ # RulesTime to ValueNew PartnershipsCustomer driven innovations                    www.agi...
www.agiletour.org
Email: asheesh.mehdiratta@gmail.comBlog: http://agilejourneys.blogspot.comTwitter: @amehdirattaSkype: amehdiratta
CreditsEsther Derby and Mike CohnPhoto credits:Sonicstate.comsoundexchange2.comcreditrepairentourage.comfreecircuitdiagram...
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Balanced scorecard for an agile enterprise- asheesh m

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Balanced scorecard for an agile enterprise- asheesh m

  1. 1. Balanced Scorecard for the agile enterprise Asheesh Mehdiratta Pitney Bowes
  2. 2. Me?www.agiletour.org
  3. 3. Enterprise ? www.agiletour.org 3
  4. 4. Strategy : GO NORTH ! www.agiletour.org 4
  5. 5. Do you know? ??? ??? www.agiletour.org
  6. 6. I Measure ! Balanced Scorecard www.agiletour.org
  7. 7. Hmm… are you sure ? www.agiletour.org
  8. 8. Constant ? www.agiletour.org
  9. 9. New kid ? www.agiletour.org
  10. 10. What’s Your Frequency?Business UserValue OrientationOperational FutureExcellence Orientation Agile Balanced Scorecard www.agiletour.org 10
  11. 11. Business ValueMajor releases per quarterFeatures per releaseProduct Backlog burndownTechnical Debt burndownProduct flexibility www.agiletour.org 11
  12. 12. User OrientationNet promoter score# Service callsService calls cycle timeCustomer Survey response%#Defects reported (Live/Beta) www.agiletour.org 12
  13. 13. Operational Excellence#Features/developer/release#Projects completed +/-2 sprint# Field issue resolution ~30 days~% Tests passing / daily buildsCycle time & waste removed www.agiletour.org 13
  14. 14. Future OrientationEmployee engagement score# New Competency/employee# Training hours/employee# Cross functional teams www.agiletour.org 14
  15. 15. and some simple scores…#Roles ^ # RulesTime to ValueNew PartnershipsCustomer driven innovations www.agiletour.org 15
  16. 16. www.agiletour.org
  17. 17. Email: asheesh.mehdiratta@gmail.comBlog: http://agilejourneys.blogspot.comTwitter: @amehdirattaSkype: amehdiratta
  18. 18. CreditsEsther Derby and Mike CohnPhoto credits:Sonicstate.comsoundexchange2.comcreditrepairentourage.comfreecircuitdiagrams4u.blogspot.comchart-magic.comkarisburton.wordpress.comgetodd.comTutorialspoint.com05/11/10 www.agiletour.org

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