Isaac Roman
1 Follower
Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Escalation Specialist
Industry
Technology / Software / Internet
About
● Lead support activities including incident logging and tracking, initial troubleshooting, root cause analyses and creation of the knowledge base. ● Closely interact with customers to identify product issues and technical solutions to help customers optimize their use of the Captora solutions. ● Interact with internal and external stakeholders, ensuring SLAs are being met, including case resolution, communication, and incident management.
Contact Details
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