Culture at Work: Communicating In The Culture at Work: Communicating In TheGlobal WorkplaceMeghann Jones Meghann JonesIpso...
Context to the research                                                    Necessary to                               Chan...
What did we do?                  3
Survey of employers in nine countrieso Large companies and organizationso Decision makers o Responsible for recruitment an...
The countries were...                                         United Kingdom                                              ...
Types of organizations includedSample size         • n=367 (appx. n=40 per country)Organization Type: •54% Private        ...
Two‐thirds interact frequently with those overseas...... and English is used extensively day‐to‐day              % organiz...
What did we find?                    8
The top business challenge is finding qualified employees                       % of employers reporting business challeng...
Top HR challenge is finding and retaining employees                            % of employers reporting HR challenge Findi...
The top challenges for employers in the United States are...        % of employers reporting business challenge in the Uni...
The skills most desired by employers are soft skills                            Top Skills Overall                  (In ad...
And different types of skills are needed for different job types    Internal facing employees need basic communication ski...
When we asked employers about “intercultural skills” specifically…                                                        ...
And they are VERY important to most       Importance of intercultural skills to organization (by country, ranked by very i...
What do intercultural skills bring to an organization? • Keep teams running efficiently         40% • Build trust with cli...
And there are risks to not having them • Conflict within teams                           30% • Reputation damage          ...
However, many employers are not screening for intercultural skills      % of employers who screen for intercultural skills...
Specific qualifications related to intercultural skills in candidates                                                     ...
Do job candidates display these skills?                Specific intercultural skills screened for in the application / int...
How should the gap be    addressed?                        21
57% of employers offer support for employees to develop intercultural skills           % of employers who encourage employ...
Employers offer a range of support to develop intercultural skills                                        Common intercult...
But most believe that education must play a role           % of employers who believe education in their country enables j...
Teaching communication skills was #1 suggestion for higher education           Contributions That Education Can Make To Im...
To summarize…                26
Global workplace, significant challenges, skills gap1. The workplace is becoming more globalized2. Employers facing signif...
Let s discuss… Thank you!Let’s discuss… Thank you!Meghann.Jones@ipsos.com
Upcoming SlideShare
Loading in …5
×

Culture at Work: Communicating In The Global Workplace

1,599 views

Published on

Published in: Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,599
On SlideShare
0
From Embeds
0
Number of Embeds
50
Actions
Shares
0
Downloads
0
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Culture at Work: Communicating In The Global Workplace

  1. 1. Culture at Work: Communicating In The Culture at Work: Communicating In TheGlobal WorkplaceMeghann Jones Meghann JonesIpsos Public Affairs21st March 2013
  2. 2. Context to the research Necessary to  Changing  work across  Globalized world,  workplace:  international  new economies  new economies international and  borders and in  emerging multi‐cultural multi‐cultural  teams What are the skills needed to do this? What are the skills needed to do this? 2
  3. 3. What did we do? 3
  4. 4. Survey of employers in nine countrieso Large companies and organizationso Decision makers o Responsible for recruitment and skills development strategy 4
  5. 5. The countries were... United Kingdom JordanUnited States China United Arab  United Arab Emirates Indonesia India Brazil South Africa 5
  6. 6. Types of organizations includedSample size • n=367 (appx. n=40 per country)Organization Type: •54% Private 54% Private Sector •23% Public Sector •23% NGO/Charity/3rd SectorPrivate Sector  •Mix of Manufacturing, Finance, Construction, Retail Trade,  i f f i i C i il dTypes:  Professional Services, Wholesale, Transportation, Health  care, etc.Public/NGO Sector • Mix of Health, Education, Home Affairs, International Types:  Development, etc. 6
  7. 7. Two‐thirds interact frequently with those overseas...... and English is used extensively day‐to‐day % organizations where English is spoken day‐to‐day 7
  8. 8. What did we find? 8
  9. 9. The top business challenge is finding qualified employees % of employers reporting business challenge FINDING    QUALIFIED  CANDIDATES      GOVERNMENT  (29%) REGULATION      COMPETING  (23%) GLOBALLY  (20%) 9
  10. 10. Top HR challenge is finding and retaining employees % of employers reporting HR challenge Finding candidates with right formal qualifications Fi di did t ith i ht f l lifi ti Retaining good employees Finding candidates with good communication skills Training employees on new processes Finding candidates who understand the marketFinding candidates with good foreign language skills g g g g g 10
  11. 11. The top challenges for employers in the United States are... % of employers reporting business challenge in the United States Finding candidates with the  right formal qualifications is  ECONOMIC  also the top HR‐specific p p f CHALLENGES  CHALLENGES challenge in US (43%) GOVERNMENT  FINDING QUALIFIED  REGULATION  CANDIDATES  (20%) (20%)
  12. 12. The skills most desired by employers are soft skills Top Skills Overall (In addition to formal qualifications)  Builds trust   Works effectively in  (26%) diverse teams (32%) ( ) Demonstrates  respect for others  ( (28%)) Collaborative  Flexible           (41%) (30%) 12
  13. 13. And different types of skills are needed for different job types   Internal facing employees need basic communication skills • Respect, collaboration, flexibility, time management External facing employees need skills beyond the basic skills • Foreign language skills,  ability to adjust communication to suit cultural contexts   Public sector employees require respectfulness and understanding of  cultural contexts • Respect, understand cultural contexts, flexibility, leadership Private sector employees need creativity and trustworthiness beyond  respectfulness • Trustworthy, flexibility, collaborative, creative 13
  14. 14. When we asked employers about “intercultural skills” specifically… 14
  15. 15. And they are VERY important to most Importance of intercultural skills to organization (by country, ranked by very important) 15
  16. 16. What do intercultural skills bring to an organization? • Keep teams running efficiently 40% • Build trust with clients 35% • Bringing on new clients g g 33% • Able to work with diverse colleagues 29% • Good for reputation 28% • Communicate with overseas partners 24% 16
  17. 17. And there are risks to not having them • Conflict within teams 30% • Reputation damage 27% • Loss of clients 27% • Cultural insensitivity to clients or partners 21% 17
  18. 18. However, many employers are not screening for intercultural skills % of employers who screen for intercultural skills during the recruitment process (by country) 18
  19. 19. Specific qualifications related to intercultural skills in candidates  19
  20. 20. Do job candidates display these skills? Specific intercultural skills screened for in the application / interview process 80% 68% 49% US 33% 11% Demonstrating  Flexibility   Open to new ideas  Adjusts  Communication in  respect and ways of thinking communications to  other languages fit different cultural  fit different cultural contexts 20
  21. 21. How should the gap be addressed? 21
  22. 22. 57% of employers offer support for employees to develop intercultural skills % of employers who encourage employees to develop intercultural skills (by country) 22
  23. 23. Employers offer a range of support to develop intercultural skills Common intercultural skills training Events with colleagues from other offices 73% Financial support to attend training 73% Statutory in‐house training 87% Secondment to different team (inside of organization) Secondment to different team (inside of organization) 47% Supporting language training 40% Pay increase upon completing training 33% 13% US Secondment to different team (outside of organization) 27% ALL Secondment overseas (inside of organization) Secondment overseas (outside of organization) S d t ( t id f i ti ) 7% 23
  24. 24. But most believe that education must play a role % of employers who believe education in their country enables job candidates  to meet the intercultural needs (by country) Average = 35% 24
  25. 25. Teaching communication skills was #1 suggestion for higher education Contributions That Education Can Make To Improve Intercultural Skills Teach communication skills 5% Encourage/require foreign languages 20% Encourage/require studies overseas 8% Develop international research partnerships 5% US Teach leadership skills 3% ALL Encourage/require classes on international subjects 8% Bring in international faculty/students 0% Hire international faculty 0% 25
  26. 26. To summarize… 26
  27. 27. Global workplace, significant challenges, skills gap1. The workplace is becoming more globalized2. Employers facing significant challenges2 E l f i i ifi h ll3. Employers looking for a number of skills beyond formal qualifications4. In particular, they find intercultural skills very important5. Employers don t find job candidates with adequate intercultural skills5 Employers don’t find job candidates with adequate intercultural skills6. What can be done to meet this intercultural skills need? 27
  28. 28. Let s discuss… Thank you!Let’s discuss… Thank you!Meghann.Jones@ipsos.com

×