Version 1 | Confidential© Ipsos MORI
What the public think of the NHS at 65
Ipsos MORI, July 2013
Version 1 | Confidential© Ipsos MORI
Q Which two or three of the following, if any, would you say makes you most
proud to ...
Version 1 | Confidential© Ipsos MORI
Q Please tell me whether on the whole you agree or disagree with each of the
followin...
Version 1 | Confidential© Ipsos MORI
69
17
52
0
10
20
30
40
50
60
70
80
90
100
Net satisfaction scores are calculated by s...
Version 1 | Confidential© Ipsos MORI
People born before the NHS was created are much more
satisfied with the NHS than othe...
Version 1 | Confidential© Ipsos MORI
Q Now thinking about the last time you visited an NHS hospital/ your local doctor or
...
Version 1 | Confidential© Ipsos MORI
The report described ‘a tolerance of poor standards’ at Mid Staffordshire. To what
ex...
Version 1 | Confidential© Ipsos MORI
And things have changed greatly since the NHS was established
in 1948
Sources: ONS, N...
Version 1 | Confidential© Ipsos MORI
So the NHS will need to
continue to adapt…
… but what do the public
think?
Version 1 | Confidential© Ipsos MORI
How will it
balance the
books?
Version 1 | Confidential© Ipsos MORI
Q Overall, what do you see as the biggest problems facing the NHS?
The public agree t...
Version 1 | Confidential© Ipsos MORI
% Strongly disagree
They think the NHS will face a severe funding problem in the futu...
Version 1 | Confidential© Ipsos MORI
While the NHS is seen as the largest area for spending by the UK
Government, there is...
Version 1 | Confidential© Ipsos MORI
What role
should the NHS
play versus the
individual in
maintaining the
nation’s healt...
Version 1 | Confidential© Ipsos MORI
15
5% 4% 25% 27% 39%
Two-thirds believe that people have a responsibility to look aft...
Version 1 | Confidential© Ipsos MORI
16
17% 18% 15% 35% 14%
Base: 1,646 British adults 15+, 23-29th April 2010 Source: Ips...
Version 1 | Confidential© Ipsos MORI
17
32%
37%
36%
13%
16%
15%
53%
45%
47%
And younger people are more likely to believe ...
Version 1 | Confidential© Ipsos MORI
18
31% 21% 26% 14% 9%
Yet most people are not quite ready to give less priority to
pe...
Version 1 | Confidential© Ipsos MORI
How & where
will it provide
services?
Version 1 | Confidential© Ipsos MORI
Q Please tell me whether on the whole you agree or disagree with each of the
followin...
Version 1 | Confidential© Ipsos MORI
Q The NHS may move more services which have traditionally been provided in hospitals ...
Version 1 | Confidential© Ipsos MORI
But when it affects their own local services, the public is
concerned about the impli...
Version 1 | Confidential© Ipsos MORI
So what do the public think
about the future of the NHS,
given these challenges?
Version 1 | Confidential© Ipsos MORI
Q Thinking about the NHS over the next few years do you expect it to get
better or wo...
Version 1 | Confidential© Ipsos MORI
For further information, please contact:
anna.quigley@ipsos.com
Anna Quigley
Head of ...
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Ipsos MORI: NHS at 65

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As the NHS turns 65, we ask the British Public about their attitudes and how they see its long term future.

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Ipsos MORI: NHS at 65

  1. Version 1 | Confidential© Ipsos MORI What the public think of the NHS at 65 Ipsos MORI, July 2013
  2. Version 1 | Confidential© Ipsos MORI Q Which two or three of the following, if any, would you say makes you most proud to be British? The NHS remains the closest thing we have to religion 45 40 38 36 16 10 6 6 4 4 3 2 1 6 5 The NHS The Armed Forces Team GB The Royal Family BBC Nothing British Business Houses of Parliament Marks & Spencer John Lewis Oxfam Women's Institute Tesco Other Don't Know Base: 2515 British Adults 16-75, Online Fieldwork conducted between 23rd-27th November 2012 Source: British Future Polling – State of the Nation 2012/3, Ipsos MORI %
  3. Version 1 | Confidential© Ipsos MORI Q Please tell me whether on the whole you agree or disagree with each of the following statements: Pride in the NHS is high, with the majority thinking Britain’s health service is one of the best in the world Base: Adults aged 16+ in England (c. 1000 per wave) Source: Ipsos MORI/DH Perceptions of the NHS Tracker 71 30 40 50 60 70 80 % agree Britain’s National Health Service is one of the best in the world
  4. Version 1 | Confidential© Ipsos MORI 69 17 52 0 10 20 30 40 50 60 70 80 90 100 Net satisfaction scores are calculated by subtracting the proportion of people who are dissatisfied from the proportion of people who are satisfied. Q Overall, how satisfied or dissatisfied are you with the running of the National Health Service nowadays? Satisfaction with the NHS has been pretty steady – and high Base: Adults aged 16+ in England (c. 1000 per wave) Source: Ipsos MORI/DH Perceptions of the NHS Tracker % Satisfied Dissatisfied Net satisfied
  5. Version 1 | Confidential© Ipsos MORI People born before the NHS was created are much more satisfied with the NHS than other generations Data: BSA 1983-2010. Each data point represents >100 respondents 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 1983198419861987198919901991199319941995199619971998199920002001200220032004200520062007200820092010 Pre War (born before 1945) Baby Boomers (born 1945-1965) Generation X (born 1966-1979) Generation Y (born 1980 onwards)
  6. Version 1 | Confidential© Ipsos MORI Q Now thinking about the last time you visited an NHS hospital/ your local doctor or GP, overall, how satisfied or dissatisfied were you with this last visit as a patient? While patients who have used NHS services recently are very satisfied with the services they have accessed Base: Adults aged 16+ in England: NHS overall (c. 1000 per wave); GP – all visiting GP in last year (c. 750 per wave); Outpatient – all whose last hospital visit was an outpatient (c. 300 per wave); Inpatient – all whose last hospital visit was an inpatient (c. 100 per wave)*; A&E – all whose last hospital visit was to A&E (c. 100 per wave)* Source: Ipsos MORI/DH Perceptions of the NHS Tracker *N.B small base size means comparison of figures and trends is indicative only % Satisfied ** Overall, how satisfied are you with the running of the National Health Service nowadays? 85 85 81 78 69
  7. Version 1 | Confidential© Ipsos MORI The report described ‘a tolerance of poor standards’ at Mid Staffordshire. To what extent, if at all, do you think other hospitals in the NHS have these problems? But there is some concern about quality in the wake of the Francis report, with 28% thinking all/most hospitals have similar problems 5 23 50 13 0.5 8 0 10 20 30 40 50 60 70 80 90 100 All hospitals in the NHS have problems like this Most hospitals in the NHS have problems like this Some hospitals in the NHS have problems like this Very few hospitals in the NHS have problems like this No other hospitals in the NHS have problems like this Don’t know Base: All (1,010) 13th-16th April 2013 Source: Ipsos MORI/HSJ Friends and Family test
  8. Version 1 | Confidential© Ipsos MORI And things have changed greatly since the NHS was established in 1948 Sources: ONS, NHS Choices, WHO, The Society for the Social History of Medicine Population Population Over 65sOver 65s Life expectancy Average BMI Life expectancy Average BMI NHS budget NHS budget
  9. Version 1 | Confidential© Ipsos MORI So the NHS will need to continue to adapt… … but what do the public think?
  10. Version 1 | Confidential© Ipsos MORI How will it balance the books?
  11. Version 1 | Confidential© Ipsos MORI Q Overall, what do you see as the biggest problems facing the NHS? The public agree there is a resourcing challenge: they see a lack of resources/investment as the biggest problem facing the NHS % 0 10 20 30 40 50 Lack of resources/investment Bureaucracy/top heavy management Not enough doctors /nurses/understaffed Overworked staff Long waiting lists/times 8 39 20 19 14 Spontaneous mentions over 10% Base: Adults aged 16+ in England (c. 1000 per wave) Source: Ipsos MORI/DH Perceptions of the NHS Tracker
  12. Version 1 | Confidential© Ipsos MORI % Strongly disagree They think the NHS will face a severe funding problem in the future – but do not all accept there should be limits on spending Source: Ipsos MORI/DH Perceptions of the NHS Tracker % Don’t know% Tend to agree% Strongly agree % Tend to disagree 39% 43% 7% 2% 8% 11% 47% 25% 14% 4% The NHS will face a severe funding problem in the future There should always be limits on what is spent on the NHS Base: Adults aged 16+ in England, Spring 2012 (1001) Q Please tell me whether on the whole you agree or disagree with each of the following statements:
  13. Version 1 | Confidential© Ipsos MORI While the NHS is seen as the largest area for spending by the UK Government, there is very little appetite for cutting it Q. Which two or three, if any, of the following areas do you think the UK Government spends the most money on? Q. Which two or three, if any, of the following areas do you think the UK Government should cut the most money from? Source: Ipsos MORI Political Monitor 50 45 28 22 14 12 11 9 5 3 5 44 28 55 8 3 2 10 4 1 The NHS/Healthcare Benefit payments Defence and armed forces Overseas aid Social services State pensions Schools Local authority services Police Care for the elderly Most spent on Should cut Base: 1,018 British adults 18+, 9th - 11th March 2013
  14. Version 1 | Confidential© Ipsos MORI What role should the NHS play versus the individual in maintaining the nation’s health?
  15. Version 1 | Confidential© Ipsos MORI 15 5% 4% 25% 27% 39% Two-thirds believe that people have a responsibility to look after their health Base: 1,646 British adults 15+, 23-29th April 2010 Source: Ipsos MORI It is the job of the NHS to keep people healthy It is the individual’s responsibility to keep themselves healthy I am going to read out two statements, one at either end of a scale. Please tell me where your view fits on this scale. Q I am going to read out two statements, one at either end of a scale. Please tell me where your view fits on this scale.
  16. Version 1 | Confidential© Ipsos MORI 16 17% 18% 15% 35% 14% Base: 1,646 British adults 15+, 23-29th April 2010 Source: Ipsos MORI Half think that the NHS should limit free treatment if people are ‘unhealthy’ % Tend to agree % Neither agree nor disagree % Strongly disagree % Strongly agree % Tend to disagree Q How much, if at all, do you agree or disagree with the following statements: If people choose not to take care of their health, the NHS should be able to limit the treatment it offers them for free.
  17. Version 1 | Confidential© Ipsos MORI 17 32% 37% 36% 13% 16% 15% 53% 45% 47% And younger people are more likely to believe that free treatment should be limited Base: 1,646 British adults 15+, 23-29th April 2010 35-54 55+ 15-34s Source: Ipsos MORI % Agree% Neither agree nor disagree % Disagree Q How much, if at all, do you agree or disagree with the following statements: If people choose not to take care of their health, the NHS should be able to limit the treatment it offers them for free.
  18. Version 1 | Confidential© Ipsos MORI 18 31% 21% 26% 14% 9% Yet most people are not quite ready to give less priority to people choosing unhealthy lifestyles Base: 1,646 British adults 15+, 23-29th April 2010 Source: Ipsos MORI The NHS should give less priority to people who do not take care of their health The NHS should be there to take care of people regardless of why they are ill Q I am going to read out two statements, one at either end of a scale. Please tell me where your view fits on this scale.
  19. Version 1 | Confidential© Ipsos MORI How & where will it provide services?
  20. Version 1 | Confidential© Ipsos MORI Q Please tell me whether on the whole you agree or disagree with each of the following statements: Opinion is divided about how well the NHS is responding to provide the services that will be needed in the future Base: Adults aged 16+ in England (c. 1000 per wave) Source: Ipsos MORI/DH Perceptions of the NHS Tracker The NHS is changing so it can provide the service we need for years to come % Agree Disagree
  21. Version 1 | Confidential© Ipsos MORI Q The NHS may move more services which have traditionally been provided in hospitals out into the community. This will mean more services are provided through GP practices or clinics or by NHS staff delivering them in patients’ homes. How much better or worse do you think this will make services for patients? 20% 46% 16% 10% 4%3% Strongly disagree Don’t know People are not theoretically against moving more services from hospitals into the community Source: Ipsos MORI/DH Perceptions of the NHS Tracker Neither agree nor disagree Strongly agree Tend to disagree Tend to agree Base: Adults aged 16+ in England, November-December 2011 (1001)
  22. Version 1 | Confidential© Ipsos MORI But when it affects their own local services, the public is concerned about the implications
  23. Version 1 | Confidential© Ipsos MORI So what do the public think about the future of the NHS, given these challenges?
  24. Version 1 | Confidential© Ipsos MORI Q Thinking about the NHS over the next few years do you expect it to get better or worse? Public opinion is divided in its optimism about the future of the NHS, with roughly equal proportions saying it will get better and worse Base: Adults aged 16+ in England (c. 1000 per wave) Source: Ipsos MORI/DH Perceptions of the NHS Tracker 0 10 20 30 40 50 60 70 80 % Better 35 Worse 32
  25. Version 1 | Confidential© Ipsos MORI For further information, please contact: anna.quigley@ipsos.com Anna Quigley Head of Health Research, Ipsos MORI +44.20.7347.3996 Click here to see a video of what the public think of the NHS

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