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Intersection18: Certain Uncertainty - Designing the Future of Business - Evan Leybourn

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Presented at Intersection18 Conference - intersectionconf.com

Evan Leybourn
Founder and CEO, Business Agility Institute


The world is changing more rapidly than ever before and organisations of every size are struggling to remain relevant in the eyes of their customers. The simple fact that the average lifespan of a company has decreased by more than 50 years in the last century demonstrates that not all organisations are prepared for this new reality. It is only high-performing, adaptable and agile organisations that will leverage, lead and thrive in this ambiguous and unpredictable market. We call this business agility.

The problem with a statement like that is that there is no common definition of what business agility means. And that’s actually a good thing. In a dynamic and changing market trying to lock it down will defeat the very advantage it brings. Instead, I want you to start thinking of business agility as the common thread. An adaptable and sustainable narrative that binds & guides, rather than directs, us into the uncertain future.

This talk will share how the next-generation of companies are designing themselves to thrive in uncertainty. We’ll look at the Domains of Business Agility, interspersed with case studies from 4 multinational organisations in both the banking and utilities sector.

Published in: Design
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Intersection18: Certain Uncertainty - Designing the Future of Business - Evan Leybourn

  1. 1. Certain Uncertainty PRESENTED BY EVAN LEYBOURN
  2. 2. BUSINESS AGILITY FLUENCY
  3. 3. OUR CUSTOMER THE HEART OF BUSINESS AGILITY IS NO LESS THAN THE VERY REASON WE EXIST.
  4. 4. A MATTER OF TRUST
  5. 5. BUSINESS FUNCTIONS IN SCOPE
  6. 6. PERCEPTION OF BUSINESS AGILITY
  7. 7. WHO’S LEADING THE JOURNEY
  8. 8. PORTFOLIO THINKING New Zealand Post Group
  9. 9. CHALLENGES TO BUSINESS AGILITY
  10. 10. CHALLENGES TO BUSINESS AGILITY
  11. 11. RECOMMENDATIONS • “You can only be as agile as your least agile division, and that’s not IT anymore” – Move the transformation outside IT. • Identify the current organizational constraints to business agility and focus transformational efforts on those teams. • Reduce handoffs to the point where teams can entirely contain a single customer value stream. • Change the personal KPIs of each of the executives to promote an agile mindset and behaviour. • Expect, and budget for, a multi-year business agility journey up-front. It will
  12. 12. BENEFITS
  13. 13. Thank You COMPLETE THE SURVEY: HTTP://BIT.LY/BAI-REPORT Become a member of the Business Agility Institute https://businessagility.institute

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