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In traditional networking environments, support has always been provided on a reactive basis; issues are reported by end-users and then support staff endeavors to resolve them. With integration of voice, video and data networks, this approach is unacceptable. Voice applications are business-critical and have extremely low fault tolerance, which means virtually any fault can render them inoperable. The intent of this session is to describe network management activities involved in creating a proactive support model for IP Telephony, which ensures an optimally performing network with continuous uptime.