Super tech

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Super tech

  1. 1. The Super Tech! Making yourself the best door systems technician in the industry! Presents …
  2. 2. Super Tech • Introduction • Preparing for the day • Driving Safely • Working Safely • At the jobsite • Customer Relations • Working with others • Professionalism
  3. 3. Introduction • Plan for success • Recognize your job as an outstanding career choice • Recognize yourself as a professional • Take pride in everything you do The Super Tech has a professional attitude!
  4. 4. Preparing for the Day • Personal appearance • Arriving early • Truck inventory • Truck inspection • Checking addresses • On time arrival
  5. 5. Driving Safely • Service trucks are mobile billboards • You are not anonymous in a service vehicle • You are representing your company • How you drive impacts sales • Safe and courteous driving is a sign of professionalism
  6. 6. Working Safely • Your most important work tools are not in your tool belt • Adhering to safety policies is not an option – it’s a requirement • Understand basic risk management concepts • Technicians are safety experts • Your work impacts public safety
  7. 7. At the Jobsite • Parking the truck • Greeting the customer • Checking the order • Inspecting the work area • Unloading the truck • Performing the installation • Testing the door • Cleaning up • Reviewing checklist
  8. 8. Customer Relations • Introducing yourself • Confirming the order • Thanking the customer (Part I) • Types of customers • Explaining safety features • Testing the door and operator • Thanking the customer (Part II)
  9. 9. Working with Others • Being trained • Training others • Cooperating and helping • Exhibiting leadership • Giving and accepting criticism • Promoting teamwork • Representing the company
  10. 10. Professionalism • Leading by example • Looking like a professional • Acting like a professional • Taking pride in your work • Never accepting acceptable • Going the extra mile • Paying attention to detail • Demanding excellence
  11. 11. Introduction Plan for success Wherever you are in this industry today, establish a goal to be the most successful door technician possible.
  12. 12. Introduction Recognize your job as an outstanding career choice As a professional door systems technician, you can create a high quality of life for you and your family.
  13. 13. Introduction Recognize yourself as a professional Respect your specialized skills
  14. 14. Introduction Take pride in everything you do The quality of your work represents your professional fingerprints
  15. 15. Preparing for the Day Personal Appearance Look like you do this for a living!
  16. 16. Preparing for the Day Arriving early Give yourself time to prepare for a quality day
  17. 17. Preparing for the Day Truck inventory Professionals leave with everything they will need for the job
  18. 18. Preparing for the Day Truck inspection Headlights Tail lights Turn signals Oil Leaks General cleanliness Oil and fluid levels
  19. 19. Preparing for the Day Checking addresses Make sure you install the door at the right house!
  20. 20. Preparing for the Day On time arrival Punctuality is a sign of dependability to your customers
  21. 21. Driving Safely Service trucks are mobile billboards This is what I look like in my truck!
  22. 22. Driving Safely You are not anonymous in a service vehicle Everybody can see you, who you work for, and your employer’s phone number, address and company name
  23. 23. Driving Safely You are representing your company You are your company to everybody else on the highway
  24. 24. Driving Safely How you drive impacts sales Upset a fellow motorist and they will call the company and never do business with you
  25. 25. Driving Safely Safe and courteous driving is a sign of professionalism
  26. 26. Working Safely Your most important work tools are not in your tool belt
  27. 27. Working Safely Adhering to safety policies is not an option – it’s a requirement
  28. 28. Working Safely Understanding basic risk management concepts:  If you fail to adhere to safety policies, you will be injured at some point  Once events that cause an accident have been initiated, you lose the ability to control those events  Frequency causes severity  Unsafe acts cause the
  29. 29. Working Safely Technicians are safety experts No one is better qualified to evaluate safety on your jobsite than you!
  30. 30. Working Safely Your work impacts public safety
  31. 31. At the Jobsite Parking the truck Don’t impede other vehicles Don’t damage lawn Don’t leak oil on driveway Have easy access Park in a safe place Use Safety Cones»
  32. 32. At the Jobsite Greeting the customer
  33. 33. At the Jobsite Checking the order
  34. 34. At the Jobsite Inspecting the work area Is the work area safe? Is my working space clear of obstacles? Are there any items that need to be moved?
  35. 35. At the Jobsite Unloading the truck Is the work area ready? Have I confirmed the right order? Have I prepared an accessible area?
  36. 36. At the Jobsite Performing the installation Perform like a professional!
  37. 37. At the Jobsite Testing the door  Is the door balanced and operating properly?  Will it satisfy the customer?  Have I checked the details?  Am I ready to do a quality checklist review with the customer?
  38. 38. At the Jobsite Cleaning up The job is not complete until the area and the door have been cleaned to create the sign of quality to the customer
  39. 39. At the Jobsite Reviewing checklist  Double-check everything on your own first  Go through the quality checklist with your customer when possible  Review product and safety features with the customer  Make absolutely certain the customer is completely satisfied  Get a sign-off on the job from the customer
  40. 40. Customer Relations Introducing yourself You are the company from the time you arrive on the jobsite – represent your company as if you owned it.
  41. 41. Customer Relations Confirming the order You already confirmed you had the right product on your truck. Make sure the customer agrees.
  42. 42. Customer Relations Thanking the Customer (Part I) Make sure the customer knows that you appreciate the opportunity to serve them!
  43. 43. Customer Relations Types of Customers
  44. 44. Customer Relations Explaining safety features Never assume your customers understand and appreciate the door system you have installed
  45. 45. Customer Relations Testing the door and operator Although you have thoroughly checked the door, do a final test with the customer
  46. 46. Customer Relations Thanking the customer (Part II) Leave the customer with a final positive impression by reminding them how much you appreciate the opportunity to have served them!
  47. 47. Working with Others Being trained If you are relatively new to the industry, listen to and learn from those who have the experience you need.
  48. 48. Working with Others Training others If you are in a position to train others, teach them a career, and treat them as you would want to be treated while you were learning the skills you have today.
  49. 49. Working with Others Cooperating and helping
  50. 50. Working with Others Exhibiting leadership
  51. 51. Working with Others Giving and accepting criticism
  52. 52. Working with Others Promoting teamwork
  53. 53. Working with Others Representing the company You are the company! Would you hire yourself?
  54. 54. Professionalism Leading by example Be a leader. You don’t have to wait to be asked!
  55. 55. Professionalism Looking like a professional Your customers should be able to instantly recognize that you are a professional door systems technician, from the moment you arrive on the job site.
  56. 56. Professionalism Acting like a professional From the moment you arrive each morning, until you leave at the end of the day, you command the respect of a professional in your chosen field!
  57. 57. Professionalism Taking pride in your work You make your mark, each and every day!
  58. 58. Professionalism Never accepting acceptable Anybody can be average. Average represents a lack of achievement. Be somebody! Never accept the merely acceptable!
  59. 59. Professionalism Going the extra mile What can you do that will elevate your performance beyond what is
  60. 60. Professionalism Paying attention to detail People notice the little things. Make sure yours are perfect!
  61. 61. Professionalism Demanding excellence No one will ever think more highly of you than you demand of yourself. If you want to be rewarded and appreciated, exercise your talents at the highest possible level.
  62. 62. So What Do You Think?
  63. 63. The Super Tech! IDEA Thanks You for Attending! Go out and make yourself the greatest technician in the industry!

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