Dynamics Day 2013 Preparing Your business for change

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Dynamics Day 2013 is focused on giving Microsoft Dynamics users the information they need to get the most out of their investments in the Dynamics range, or to help organisations who are considering any of these solutions insights into what’s possible and what’s on the roadmap in the future.

Why do IT projects struggle? With careful planning and proper change management, organisations can improve the likelihood of a successful solution implementation. Intergen’s James Page and Mark Anderson provide an overview of change management, and how balancing the needs of people, processes and technology can help to deliver more successful outcomes.

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Dynamics Day 2013 Preparing Your business for change

  1. 1. Preparing your business for change James Page & Mark Anderson
  2. 2. Your presenter/s James Page Mark Anderson Practice Principal Practice Manager - Central  Dynamics Practice Principal  Dynamics Practice Manager  Over 15 years experience with Dynamics ERP   Responsible for process, methodology and strategy Over 15 years experience managing the implementation of a variety of ERP solutions  Experienced in large project delivery and have exposure to both vendor and client perspectives.  Involved in over 50 implementations across multiple industry segments Preparing Your Business For Change | 2
  3. 3. Business Solutions – The Reality
  4. 4. 4,164,383 Your Awesome Presentation Title {Segoe UI 12 pt.}
  5. 5. The Reality Enterprise Solutions – costs, duration, benefit Year Cost (USD millions) % of Cost Overruns Duration (months) Duration % of Duration Overruns % Receiving 50% or Less Benefits 2012 7.1 53% 17.8 61% 60% 2011 10.5 56% 16.0 54% 48% 2010 5.5 74% 14.3 61% 48% 2009 6.2 51% 18.4 36% 67% Average 7.325 59% 16.6 53% 56% Source: 2013 ERP Report – Panorama Consulting Preparing Your Business For Change | 5
  6. 6. The Reality Project size vs Failure Source: Gartner (June 2012) Preparing Your Business For Change | 6
  7. 7. Implementation Challenges
  8. 8. Implementation Challenges ERP implementation research “The single biggest failure point for ERP implementations is the need for change management” Neville Turbit, Project Perfect Panorama Consulting: 2013 Report Organisational Change and Process Management Preparing Your Business For Change | 8
  9. 9. Implementation Challenges Process and Organisation Change Adjustment Preparing Your Business For Change | 9
  10. 10. Preparing your business for change Objective Overview of the importance of organisational change management when implementing business solutions Discussion of key OCM components to embed into your projects. How to get started on this journey Preparing Your Business For Change | 10
  11. 11. A Framework for Change
  12. 12. The Myths of Change Management Change Strategy and Execution MYTH: Resistance can be overcome Leadership MYTH: Leaders always “get it” Communications MYTH: To achieve change, you just have to communicate Training MYTH: „They Just Need More Training‟ Preparing Your Business For Change | 12
  13. 13. The Change Journey Identifying Improvements Planning and Transitioning Operating and Integrating Managing and Improving STAKEHOLDER EXPECTATIONS STEADY STATE REALITY REALISATION DENIAL Preparing Your Business For Change | 13
  14. 14. Change Aligning Change to the Project Lifecycle Time Preparing Your Business For Change | 14
  15. 15. Key Components of Change Management Leadership Alignment Stakeholder Relationship Management Business Culture/ History Communication Training Preparing Your Business For Change Change Team Transition | 15
  16. 16. Business Culture / History of Success Preparing Your Business For Change | 16
  17. 17. Leadership Alignment Pre-positioning • • • • • Project Sponsor Key Executive Buy-In Leadership Roadshows Leadership Action Plans Leadership Contract Preparing Your Business For Change Implementation • • Steering Committee Business Ownership Consolidation • Solution Evangelist | 17
  18. 18. Stakeholder Relationship Management Pre-positioning • • • Identify Stakeholders Analyse Stakeholders Stakeholder Management Plan Preparing Your Business For Change Implementation • Proactive Engagement Consolidation • Engagement Process | 18
  19. 19. Communications Pre-positioning • • • • • Business Case Articulate the Vision Mandate for Change Why/Where/How WIIFM Preparing Your Business For Change Implementation • • • • • Constant Reinforcement Internal/External Formal/Informal Manage Expectations Too Much ? Consolidation • • • • Steering Committee User Groups Lessons Learned Future Vision/Plans | 19
  20. 20. Training Pre-positioning • • TNA Training Strategy Preparing Your Business For Change Implementation • • Delivery Feedback Consolidation • • Maintenance Ongoing training reqs | 20
  21. 21. Transition Pre-positioning • Transition/Support Strategy and Plan Preparing Your Business For Change Implementation • • • • Readiness Checklist Training/Support Expectation Setting Go live Readiness Assessment Consolidation • • • • • Stabilisation Period Help Channels Change Agents Comms/Expectation Setting On-going Business Engagement | 21
  22. 22. Change Team Roles Change Manager Comms Co-ordinator Training Manager Change Agents/ Coaches Trainer(s) Preparing Your Business For Change | 22
  23. 23. Attributes of success
  24. 24. Change Management Critical Success Factors  Effective Change Management Leadership and Planning  Secure visible executive sponsorship early in the project  Create a transition strategy with achievable timeframes  Effective communications  Employee Involvement It’s a Journey….. Not a destination Preparing Your Business For Change | 24
  25. 25. Getting started Preparing Your Business For Change | 25
  26. 26. Fact It has been identified that the most significant correlation to benefits realised in an ERP implementation is the amount of spend on change management. In layman‟s terms, the more an organization spends supporting its people and their transition, the more it receives; the less it spends, the less it receives. It really is that simple. 2013 ERP Report: Panorama Consulting Preparing Your Business For Change | 26
  27. 27. Thank you Email: james.page@intergen.co.nz Mobile: +64 21 241 9563 Twitter: daxpage LinkedIn: james-page Email: mark.anderson@intergen.co.nz Mobile: +64 21 241 9421 LinkedIn: mark-anderson

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