We all know managing customers has its challenges, especially in a tough economy. Whether you’re looking to improve marketing, sales effectiveness or customer service, you need to make sure you’re using your resources effectively.
Dynamics CRM 2011 can help you maximise your marketing investment, increase revenue and improve customer engagement with a solution that is familiar, intelligent and connected. For organisations who are considering investing – or have already invested – in a customer relationship management solution, you need to make sure you make the most of this investment.
ENGAGE your customers by understanding what is being said about your company and your customers on social networks such as Twitter and LinkedIn.
CONVERT your sales leads into revenue through effective marketing and reporting, using Dynamics CRM to manage your pipeline more effectively.
EXPAND your customer base by providing access to your CRM system anywhere, at any time, through the use of the latest cloud and mobile technologies.
EXTEND Use the power of xRM to create custom applications to meet your organisation’s more specific requirements.
SALES Better understand your customers through effective use of CRM and how it can be used anytime, anywhere
MARKETING Utilise social media to understand what’s being said about your customers – and your organisation
IT LEADERS See how the cloud and mobile devices create new opportunities for your users to utilise line of business applications
The session was presented by Steven Foster, CRM Product Specialist for Intergen, one of Australasia’s leading Microsoft Dynamics partners.
PRODUCT MANAGER DYNAMICS CRM AT INTERGEN
Steven has extensive knowledge in CRM and xRM solutions helping Customers realise the business benefits of Relationship Management. Over the past 13 years, he has implemented over 25 CRM solutions for a broad range of industries across a number of countries including New Zealand and Australia. Steven is a well-balanced professional consultant with a wealth of project experience of both small and large engagements, and over time has built up an extensive consultant toolkit of practical tools and techniques.