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NEC I: Delight - Consumer Identity Services for Enhanced Customer Experience

NEC I: Delight - Consumer Identity Services for Enhanced Customer Experience

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NEC has developed technologies that can reduce or eliminate physical interaction when identifying individuals. Learn how our highly secure and scalable digital ID management services and platform, effortlessly enables streamlined consumer experiences as well as identity protection.

NEC has developed technologies that can reduce or eliminate physical interaction when identifying individuals. Learn how our highly secure and scalable digital ID management services and platform, effortlessly enables streamlined consumer experiences as well as identity protection.

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NEC I: Delight - Consumer Identity Services for Enhanced Customer Experience

  1. 1. Lifestyles, habits and expectations radically changed as the world adapted to pandemic protocols. Now anticipating post-pandemic life, a key question for enterprises will be “which aspects of the new normal will endure?” In accommodating such safe practices as social distancing and contactless services, enterprises relied heavily on digital solutions. Now, consumers’ ever-growing dependence on digital interactions impels both streamlined systems for convenience and safeguards against identity fraud and misuse. Technology will again create the solution. It is a classic cycle. Financial crises, natural disasters, and societal developments drive innovation and transformation. COVID-19 spurred a shift from touch-based to touchless interactions. An expectation of safer practices is likely to remain—especially where these changes also shorten wait times and improve customer service. The same technology that streamlines touchless service also provides the key to protecting our identities in a digital world. Consumers need the assurance of knowing their personal information is safe and secure without complicating their transactions, whether onsite or online. This is the next normal in consumer protection and customer experience. CONTENTS 1 NEC I:Delight Consumer Identity Services for Enhanced Customer Experience 1.2 NEC I:Delight Platform 1.2.2 Access Management and Payment Services 1.2.3 Common Services Benefits 1.2.4 Infrastructure Services Benefits 1.2.1 Identity Management Services 1.1 Advancing Digital ID Technology NEC I:DELIGHT CONSUMER IDENTITY SERVICES FOR ENHANCED CUSTOMER EXPERIENCE 1 MAKING TOUCHPOINTS TOUCHLESSTM
  2. 2. 2 ADVANCING DIGITAL ID TECHNOLOGY 1.1 Through many years of work with governments and enterprise partners, NEC has developed technologies that can reduce or eliminate physical interaction when identifying individuals. Although we began our journey toward touchless technology long before the pandemic, COVID-19 provided a new perspective on the importance of our solutions, particularly in protecting essential workers. Maintaining service levels while protecting workers and consumers often drove rapid implementation of NEC biometric and artificial intelligence (AI) solutions for multiple purposes, including consumer identity services that support the customer experience. A popular theme park utilizes the technology on a large scale, using NEC NeoFace® face recognition (FR) to validate touch-free priority line access. FR solutions in the NEC I:Delight platform have since been proven to validate airline passengers wearing face masks at numerous touch points along the curb-to-gate journey through airports. Delta Airlines is expanding its FR option to passengers across the U.S., and Star Alliance Airlines created a biometrics hub with NEC for its 26 member airlines. In every case, the VIP treatment is optional for customers. NEC’s award-winning biometric solutions, including face and iris recognition, coupled with our cutting-edge technologies in behavior detection, object recognition, video analytics, and artificial intelligence, provide the tools to ensure successful implementation of touchless technologies. BEHAVIOR DETECTION BODY RECOGNITION VIDEO ANALYTICS ARTIFICIAL INTELLIGENCE
  3. 3. 3 NEC I:DELIGHT PLATFORM 1.2 NEC I:Delight, our highly secure and scalable digital ID management services and platform, effortlessly enables streamlined consumer experiences as well as identity protection. The technologies enable a unified, convenient and hygienic experience across a variety of services and situations by registering and recognizing a unique digital ID based on biometric authentication and AI technology. Customers can opt-in and self-enroll in the NEC I:Delight platform using their mobile devices. They can also minimize the need to touch surfaces at point of sale, check in and check out by choosing to pay for products and services using only their face. Face recognition makes physical interactions and touch-based transactions touchless, shared experiences safer, and everyday interactions simpler and more satisfying. Our cloud native platform uses a privacy-by-design approach and operates as an opt-in service. Users receive a completely transparent view of the services and associated benefits they sign up for. This transparency also extends to the opt-out process, which is as seamless as the opt-in process. Intuitive and hassle-free, the NEC I:Delight platform gives consumers complete control of their ID, and NEC does not sell their data. Enterprises enabling Digital IDs learn directly from participating consumers so they can engage users with the right message at the right time. Ready to deploy with plug-and-play integration and tailored to meet your customers’ needs, NEC can scale our touchless technology for the greatest impact across diverse tasks, settings, and purposes. Our platform streamlines both physical and digital identities into an ecosystem to create a seamless, secure, and straightforward customer experience.

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