Airline Customer Loyalty Management

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IGT provides a unique, comprehensive, well managed, and travel domain aligned Loyalty Program Management service offering that help in achieving higher revenue as well as drive customer delight.

IGT has worked on end-to-end deployment, fulfillment and management of loyalty program for a leading South Asian airline, implementation of logic for revenue based mileage accrual model for a leading US airline, development of a mobile app for loyalty program of a leading Middle-Eastern airline among others.

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Airline Customer Loyalty Management

  1. 1. LoyaltyManagement Services Enabling better travel with highly differentiated customer experience Handled more than 2 million frequent flyer calls in a year
  2. 2. In the current business scenario, airlines use loyalty programs as a means to differentiate their customer experience. Hence, effective enablement and management of these programs is an imperative for airlines today. IGT provides a unique, comprehensive, well managed, and strategically aligned Loyalty Program Management that help in achieving higher revenue as well as drive customer delight. Why IGT? • End-to-end deployment, fulfillment and management of loyalty program for a leading South Asian Airline • Comprehensive loyalty management solution from enquiry of journey to completion of travel through highly skilled travel professionals with multi-channel, multi-lingual support • Implemented logic for revenue based mileage accrual model for a leading US airline • Developed mobile app for a leading European Airline for mobile apps including loyalty program with functionalities like viewing miles, partner stores listing and map view, route calculator (integrated with maps), scan receipt to add miles and personalized deals Contact Us at: mktg@interglobetechnologies.com www.interglobetechnologies.com Follow us on: Enrollments • Collection of loyalty enrolment forms globally • Enrollment of passengers into web based client app Points Accrual • Customer service for FF program members • Implementation of revenue based mileage accrual model for a leading US airline Retro Miles • Back Date miles updation • Bonus miles updation • Partnership miles updation Redemption • Make reservation using miles • Mobile App for loyalty program of a leading Middle Eastern Airline to view miles, partner stores listing & map, scan receipt & get personalized deals Fulfillment • Preparing starter kit for all member levels • Maintaining stocks and managing dispatches As part of Loyalty Management, extensive data analysis is done to provide actionable business intelligence leveraging a pre-built repository of dimensions, attributes and metrics. Also, bonus miles management, upgrades, partner gift vouchers etc are handled as part of partner management.

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