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TP2 Evaluation of service concepts

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TP2 Evaluation of service concepts

  1. 1. Satu Miettinen, Juha Miettinen, Antti Kares, Raisa Leinonen and Timo Sirviö Kuopio Academy of Design, Savonia University of Applied Sciences Finland P.O. BOX 98, FIN -70101 KUOPIO Email: office@designkuopio.fi "DE-SME - Intelligent Furniture - Training for Design, Environment and New Materials in SMEs" Agreement n. 2009 - 2196 / 001 - 001
  2. 2. Theme 5.4.2. Evaluation of Service Concepts:How to conduct an evaluation for a new or existing service Making prototypes Testing with prototypes Development validation, finishing design
  3. 3. Prototyping, testing of functions and product designSuupirssi – test environment- Full-scale test environment of Fiat Ducato Max- Real dental unit and sadle chairs for workers- Usability tests, demonstration of nursing actions - methods: empiric going through, thinking aloud and observing- All the main experts observed tests.- Tests helped to improve the nursing environment: - measurements for the functions, furnitures and instruments- With test environment was possible to finish the design and technicalsolutiuons before outfit the real car
  4. 4. Test environment, full-scale interior
  5. 5. Design user interface:Testing with low and high fidelity prototypes
  6. 6. Finishing Design - Objectives• User needs, user friendliness• Working space• Sanitation• Preservation/storage system• The large user group - challenge to the Design
  7. 7. Suupirssi 2010The most important things raised up during the concept design phase:- users welfare- the functions inside the car- the best car model (Fiat Ducato Maxi , height 4070mm, width 1870mm)In user scenarios / emphatic design:-designer found the “black spots”
  8. 8. In interior lay-out had to noticed:-movements (staff 2-3 and patient)- working spaceThese things were designed together with usersIn concept design were tested:- best places to the dental unit and treatment- how the patient are moving inside the – so little movements as possible- the patient door on back (with lift is necessary)- the dental unit is possible to move back ad forth (different size of workers).
  9. 9. From the car perspective:-the biggest storage must be in the front the car (gable wall) and middle of it the biggest weight will be in the middle (horizontal) of the car, giving morepossibilities to design other functions and gives possibilities to put more storageonto the wheel- there must be enough space for workers at treatment area  both sides mustbe empty- near the back door must be place for the jackets, shoes and place for thepatients escort
  10. 10. Empiric demonstration of nursing situationProfessionals were testingFeed back to designers and techical developmentObserving in-situ and by video
  11. 11. Designs for a storage
  12. 12. Suupirssi- lay out
  13. 13. This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.13.3.2012 22

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