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How Best Practices Enable Rapid Implementation of Intelligence Portals

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How Best Practices Enable Rapid Implementation of Intelligence Portals

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How Best Practices Enable Rapid Implementation of Intelligence Portals

  1. 1. The Intelligence Collaborative http://IntelCollab.com #IntelCollab How Best Practices Enable Rapid Implementation of Intelligence Portals Powered by A Complimentary Webinar from Aurora WDC 12:00 Noon Eastern /// Wednesday 5 November 2014 ~ featuring ~ Jesper Martell Michel Bernaiche
  2. 2. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Mr. Martell is the Chief Executive Officer (CEO) and co-founder of Comintelli®, a leading CI software company. As such he has overseen over 100 CI portal implementations in divers SSS Prior to founding Comintelli®, Mr. Martell had a career at Ericsson between 1994-1998. He created, established and managed the corporate Business Information Centre, one of the most comprehensive competitive intelligence systems in the world. Mr. Martell holds a Master of Business Administration (MBA) from the Stockholm School of Economics. Powered by Jesper Martell @JesperMartell Email: Jesper.Martell@comintelli.com Twitter: https://twitter.com/JesperMartell The Intelligence Collaborative is the online learning and networking community powered by Aurora WDC, our clients, partners and other friends and dedicated to exploring how to apply intelligence methods to solve real-world business problems. Apply for a free 30-day trial membership at http://IntelCollab.com or learn more about Aurora at http://AuroraWDC.com – see you next time!
  3. 3. Questions, Commentary & Content The Intelligence Collaborative http://IntelCollab.com #IntelCollab α Use the Questions pane on your GoToWebinar control panel and all questions will be answered in the second half of the hour. α You are welcome to tweet any comments on Twitter where we are monitoring the hashtag #IntelCollab or eavesdrop via http://tweetchat.com/room/IntelCollab α Slides will be available after the webinar for embedding and sharing via http://slideshare.net/IntelCollab α To view the recording and download the PPT file, please register for a trial membership at http://IntelCollab.com. Powered by
  4. 4. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by Agenda ► Intelligence Software Landscape ► Why do you need CI software? ► Assessing & Planning for CI software ► Best practices that enable rapid and successful implementations ► Summary, Q&A and Discussion
  5. 5. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by Intelligence Software Landscape What is CI SW? Collection/Storage/Reporting/Dissemination of internal/external secondary & primary information...and NOT tools such as web crawlers, text analytics, big data visualization, enterprise search that can be customized into portals.
  6. 6. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by What CI SW do you really need? ► Many different options available ►What suits a company best depends on its CI process and organization ► Build you own or buy ready made CI SW? ► Different vendors have different focus and strengths ► You need to have a good understanding of what your organization needs now and in future
  7. 7. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by So, where do you start? • The 1st step in any CI Portal project is to map your requirements • The 2nd step is to find a solution that fits those requirements • The 3rd step is to implement your selected solution successfully
  8. 8. CI Software Supports the Intelligence Process The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by 1 Planning & Direction 2 Collection 3 Processing & storage 4 Analysis 5 Dissemina-tion
  9. 9. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by Benefits of a CI portal A CI portal is a technology enabler to support your ideal CI process A well designed intelligence portal is designed to support the intelligence work both for CI producers and CI consumers Helps build up an intelligence culture by showing what CI is important and also by enabling communication between the portal users One of most tangible elements of CI and as such makes it an excellent marketing tool for CI
  10. 10. What to ask yourself when assessing and planning your CI portal solution? The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by ► External information ► Taxonomy ► IT issues ► User needs ► User rights ► Internal information ► Information sharing ► People expertise
  11. 11. Different levels of CI software The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by Software for news monitoring ► Predefined content and limited taxonomy ► Little degree of customization and no capitalization on knowledge Software for supporting CI operations ► Possibility to enrich the content with custom external sources ► Possibility to archive, tag, share articles, create alerts & reports ► Analysis tools Software integrating CI with KM activities ► High degree of automation for content management ► Adds internal human expertise ► High degree of customization
  12. 12. Key features to look for when selecting CI software The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by ► Content aggregation ► Abillity to mine content from internal and external sources & add RSS feeds ► Ability to input via web and mobile interface ► Content management ► Ability to produce reports ► Ability to create e-mail alerts ► Classification ► Ability to manually and/or automatically filter/tag/archive content ► Search ► Ability to free text search across all content types in one place ► Ability to rank by date/relevancy ► User experience and distribution ► Ability to access via web or mobile device ► Ability to create personalized e-mail alerts ► Collaboration ► Ability to comment/recommend articles ► Ability to set up Dashboards ► Ability to chat and e-mail forward ► Ability to locate other users and experts
  13. 13. Key features to look for when selecting CI software The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by ► Visual Analytics ► Ability to visualize using charts, trends, tag clouds, heat maps, etc. ► Ability to benchmark profiles ► Admin ► Ability to set up users, topics, feeds ► Usage statistics ► Control and security ► Ability to have secure user authentication (preferably Single Sign On) ► Ability to encrypt stored information ► Ability to manage user access rights ► Ability to approve articles ► Scalability ► Ability to grow in terms of users, topics, sources ► Flexibilty ► Ability to customize and integrate with third party software and content providers
  14. 14. The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by Implementation Process Happy users!
  15. 15. Best practices that enable rapid implementation The Intelligence Collaborative http://IntelCollab.com #IntelCollab Powered by Do • Show progress & highlight success – everybody loves a success story! • Add users and groups incrementally rather than go for a ‘big-bang’ approach • Ensure involvement from all relevant parties (both users, management, IT etc) • Timing! Ensure that your company is ready for changes in work process and avoid other large projects at the same time. Don’t • Rush the time to specify the needs • Forget to plan for training and production deployment • Forget feedback or incentive system. • Underestimate the corporate culture – identify knowledge sharing hurdles and figure out ways to overcome them.
  16. 16. Jesper Martell The Intelligence Collaborative http://IntelCollab.com #IntelCollab Thank you for your attention! Now how about a little Q&A? Powered by Email: Jesper.Martell@comintelli.com Twitter: https://twitter.com/JesperMartell The Intelligence Collaborative is the online learning and networking community powered by Aurora WDC, our clients, partners and other friends and dedicated to exploring how to apply intelligence methods to solve real-world business problems. Apply for a free 30-day trial membership at http://IntelCollab.com or learn more about Aurora at http://AuroraWDC.com – see you next time!

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