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Is Mystery Shopping A Real Job?There are many advantages to being a Mystery Shopper and working as an IndependentContracto...
Its not always easy or fun to be a Mystery Shopper. When you understand theimportance of the industry and the gravity of t...
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Is Mystery Shopping A Real Job?

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Article written by Integrity Consultants CEO Kelly Truelove answering the question, "Is Mystery Shopping A Real Job?" Integrity Consultants is a Mystery Shopping and Market Research Service Provider; Member of the Better Business Bureau (BBB), Mystery Shopping Providers Association (MSPA), National Association for Retail Marketing Services (NARMS), and International Association of Service Evaluators (IASE). Please visit Integrity Consultants on Facebook at: http://www.facebook.com/integrity.consultants and Market Research Pros at: http://www.facebook.com/groups/MarketResearchPros/ for available jobs, informative articles, discussion and networking with mystery shoppers, service providers, and other industry professionals. Visit Integrity Consultants online at: www.integrityconsultants.us and on Twitter @IntegrityConMRP or LinkedIn at: http://www.linkedin.com/in/ktrueloveintegrityconsultants and http://www.linkedin.com/company/integrity-consultants

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Is Mystery Shopping A Real Job?

  1. 1. Is Mystery Shopping A Real Job?There are many advantages to being a Mystery Shopper and working as an IndependentContractor, like having the ability to choose the companies you work with as well as thetype and number of jobs that you accept.A certain amount of autonomy comes from working as an Independent Contractor.Theres no time clock to punch, and theres no supervisor standing over your shoulder.You dont have to drive to an office to work, and there is a certain amount of control andflexibility regarding how and when you work.Mystery Shopping is a terrific way to supplement your income; its purposeful, andMystery Shoppers do make a difference to customer service and many other areas ofbusiness. However, Mystery Shopping is also a great responsibility. There are schedulesto keep, reports to write, and deadlines that cant be missed. Its also true that the job isnot finished just because the report has been submitted. Mystery Shoppers must remainavailable for at least 24-72 hours following an assignment, and as outlined in theguidelines for the shop, in order for clarification or information to be obtained whennecessary.The shopper is in essence a reporter, observing and reporting measurable data thatbusiness owners can utilize to evaluate where their businesses are today and projectwhere they will go tomorrow. Mystery Shopping reports can be used to evaluatecustomer and employee satisfaction, quality, issues related to loss prevention andcompliance, and even the effectiveness of marketing campaigns. Changes to StandardOperating Procedures (SOP), personnel, and even locations are made with the assistanceof Mystery Shopping reports. Training and reward programs are also developed orupdated with the information provided by Mystery Shoppers.These detailed reports are extremely important to a client for a number of reasons, andthey should be written with the highest of integrity and accuracy. For the most part, thismeans that only factual statements should be included in reports. Only in certaininstances will a shoppers opinion be asked for.Theres a great deal of responsibility involved in Mystery Shopping, a responsibility to beaccurate, a responsibility to be professional at all times, a responsibility to remainanonymous, and a responsibility to protect the integrity of the report. Theres aresponsibility to maintain client confidentiality and also a responsibility to refrain fromaccepting assignments for which you cannot remain unbiased. That means that MysteryShoppers should not accept assignments on behalf of clients for which the shopper or animmediate family member may have been an employee, and it also means that shoppersshould not accept assignments on behalf of clients for which they may have apreconceived notion or opinion.Accuracy and objectivity are imperative; shoppers should not guess or approximateunless specifically asked to do so. When reporting, its important to respond to yes and noquestions accurately and not "give the benefit of the doubt" or answer positively justbecause the employee may have been nice.
  2. 2. Its not always easy or fun to be a Mystery Shopper. When you understand theimportance of the industry and the gravity of these reports, you begin to comprehend themany ways that Mystery Shopping may effect businesses and their employees and cometo the realization that Mystery Shopping is indeed a "real job."Kelly Truelove, CEOIntegrity Consultantshttp://www.integrityconsultants.us

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