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Introduction to Instant Ops
Common Organization Challenge              No organization, regardless of              its size or profitability can affor...
Consulting Options                                                                    High rates                     Low ...
Instant Ops Mission                                      A single source for a broad                                     ...
Fundamental Business ElementsThe Instant Ops Focus                                    The fundamental business           ...
3D Service ModelLifecycle Approach to Business Challenges                                    Design                      ...
The Instant Ops Approach                                 Lifecycle approach                                  integrated i...
Service Examples by CategorySales                                                      Marketing   Sales resource modelin...
Services with Pre-Built Components                           Services augmented by pre-                           built co...
Instant Ops ITIL-Oriented Documents                                               Process Documents                      ...
Instant Ops Installation Documents                                  Process Document                                     ...
Inbound Marketing Assessment Elements                                 The IM Assessment is intended to                   ...
Development of IM Plan                                 Consolidate and document all                                  appl...
Instant Ops – Just Add You Just Add   You        Instant Ops Confidential
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Instant Ops Introduction

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This is a brief introduction to Instant Ops. For more detail, see the Instant Ops Overview presentation.

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Instant Ops Introduction

  1. 1. Introduction to Instant Ops
  2. 2. Common Organization Challenge No organization, regardless of its size or profitability can afford to have all of the resources and expertise it needs on staff Therefore, organizations must leverage service partners for optimal expense and outcome management Instant Ops Confidential
  3. 3. Consulting Options  High rates Low Cost High Cost  Only large projects Large  Scope creep commonBusiness Focus Management  Only design phase Instant Ops Consultants  Very expensive without Small Functional benefit certaintyTechnical Focus Consultants Intermediate rates  Low rates Flexible project scale  Long timelines Very specific scopes  Typically focused on skill not scope Focus on life-cycle implications of output  Costly due to long time Lowest cost due to quick solution delivery frames and uncertain Quickest & easiest path to practical benefits outcomes Instant Ops Confidential
  4. 4. Instant Ops Mission  A single source for a broad range of business impacting services Rapid Operational  An integrated perspective Improvement in across functional disciplines Core Business  Service can go beyond Functions Via consulting to include execution IT and Mgmnt. support Best Practices  Premium service delivered fast resulting in cost effective quality Instant Ops Confidential
  5. 5. Fundamental Business ElementsThe Instant Ops Focus  The fundamental business elements that support the core business are  Sales  Marketing  Operations  Information Technology enables all aspects of the business  Optimizing these four foundational elements of the business have the biggest impact on business success Instant Ops Confidential
  6. 6. 3D Service ModelLifecycle Approach to Business Challenges  Design  Goals, Strategies, Tactics  Time oriented plans  Analysis of existing approaches  Deploy  Socialization and optimization  Implementation  Institutionalization  Direct  Policy and process  Management methodology  Closed loop improvement program including KPI’s Instant Ops Confidential
  7. 7. The Instant Ops Approach  Lifecycle approach integrated into services for all foundational elements  This full scope of offerings can be tailored to include the right type and amount of service to meet customer requirements Instant Ops Confidential
  8. 8. Service Examples by CategorySales Marketing Sales resource modeling  Product: design support Compensation strategies  Place: channel model design Financial modeling & planning  Price: competitive and Negotiation skills training comparative value analysis Bid optimization  Promotion: Inbound Marketing Information Technology  Process analysis &/or design  ITIL best practice design  ITIL best practice deployment  Architectural strategy  Resource analysis and designOperations Additional Services Process analysis  Technical & creative writing Process design  Temporary management Quality management analysis,  Org structure analysis/design design and/or deployment  Gamification design Cost analysis  Partner referrals for more Instant Ops Confidential
  9. 9. Services with Pre-Built Components Services augmented by pre- built content and methodologies for use as required  IT Operations Best Practice  Inbound Marketing Instant Ops Confidential
  10. 10. Instant Ops ITIL-Oriented Documents  Process Documents  Incident Management  Service Request Management  Change Management  Problem Management  Policy Documents  Incident Management  Service Request Management  Change Management  Problem Management  Release Management  Configuration ManagementOver 850 Action and Decision Elements  Service Level ManagementOver 200 Pages of Policy Documentation  Security Management Instant Ops Confidential
  11. 11. Instant Ops Installation Documents  Process Document  Structured around roles and responsibilities by project size  Full illustration of 4 size/scope categories of projects  More than 650 Action and Decision elements  Policy Document  Pragmatic and detailed description of the roles, responsibilities and requirements associated with installation projects of any scale  49 pages Instant Ops Confidential
  12. 12. Inbound Marketing Assessment Elements  The IM Assessment is intended to help organizations understand the nature and potential of IM  It includes activities grouped into five categories:  IM Orientation  Audit of Current Assets that relate to IM  Alignment with Corporate goals  Development of specific and measurable IM Objectives  Plan creation that is net of the above inputs and maps a path to meeting the specified Objectives within target time frames Instant Ops Confidential
  13. 13. Development of IM Plan  Consolidate and document all applicable inputs and outputs from the engagement  Provide logistical details required to meet IM Objectives  Create a Gantt chart establishing tasks and budgetary timelines for accomplishing the Objectives  Create a budget associated with accomplishing the Objectives Instant Ops Confidential
  14. 14. Instant Ops – Just Add You Just Add You Instant Ops Confidential

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