This document discusses managing legal and ethical compliance in healthcare organizations. It outlines privacy and confidentiality policies that must be followed to protect patient information. Staff are expected to maintain polite behavior and not abuse clients. The document also describes legal and ethical obligations around providing healthcare services, maintaining proper records, and ensuring staff comply with requirements. Consequences of non-compliance include penalties, and organizations have a duty to address any breaches that occur through training and reporting issues. Continuous improvement can help maintain ongoing compliance.

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MANAGING LEGAL AND
ETHICAL COMPLIANCE

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Table of Contents
INTRODUCTION ............................................................................3
TASK 1 .................................................................................3
1.1 Privacy and confidentiality policies. ...........................................3
TASK 2 ..................................................................................3
2.1 Receptionist releasing information of one patient to another......................3
2.2 Staff members are not able to abuse client........................................4
2.3 Behaviour of staff members. .....................................................4
TASK 3 ..................................................................................4
3.1 Legal and ethical obligations that applies on the organization....................4
3.2 Meet the requirement of legal and ethical obligation..............................4
3.3 When and why legal advices are compulsory. .......................................5
3.4 Ethical issues. ..................................................................5
3.5 Records which are company required to keep........................................5
3.6 Steps to ensures staff members are complying to legal and ethical obligation. .....5
3.7 Possible breaches which are related to legal and ethical conduct..................5
3.8 Consequences of non-compliances. .................................................6
3.9 Duty of organization if breaches occur. ..........................................6
3.10 Report by the staff members for unethical act....................................6
3.11 Accreditation. ..................................................................6
3.12 Firm can maintain knowledge of compliance requirement............................6
3.13 How continuous improvement can help to maintain compliance requirement...........7
CONCLUSION .............................................................................7
REFERENCES .............................................................................8

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Introduction
Managing ethical and legal compliance are able to conduct research
and collect information as well. This section is defining as the skills and
knowledge which are required to research information related to compliance
and ethical responsibilities.
TASK 1
1.1 Privacy and confidentiality policies.
There is a growing concern that every company have to manage privacy
and confidentiality policy in their premises. On the basis of given
scenario HBO medical practice doesn't maintain this policy which is firstly
realized by the Jenny who is recently join premises as Practice manager.
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Compliance
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Through Privacy and confidentiality, the internal information must be kept
and not able to reveal in front of other people.
After maintain the policy HBO practice have to inform their patient about
Privacy and confidentiality practices. In confidentiality agreement stated
that it is the legally binding contract. In this process person or a
business promises to kept secrete the information and not to disclose it in
font of other people. If this agreement maintains in the HBO practice, then
patients who are waiting in the front desk not able to hear the issues
which are discussed by the nurses. If companies maintain privacy and
confidentiality policies, then staff members are not able to disclose
important information in front of third party. In order to maintain Privacy
policy Roger who is the Practice director of HBO needs to set security for
maintain these policies with in the premises. Before making any changes
staff member needs to take consent of their patients. They need to hear
privacy related matter try to resolve them in order to maintain them as
well.
TASK 2
2.1 Receptionist releasing information of one patient to another.
In the premises of HBO practice large number of patients are come for
the treatment. Before admit receptionist record all their contact details
for completing formalities of Medical practice. But they are not able to
reveal information of one patient to another. If receptionist disclose
contact of patient X to B, then this is not the power them. In order to
resolve problem premises, have to maintain privacy and confidentiality and
not to disclose information like that. Under the many new law if a patient
receives many service like meals the hospital must provide written and oral

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notification within the limited time line of the patient’s outpatient or
observation status. Inpatient or outpatient status makes as a crucial
difference from the Medicare patient.
2.2 Staff members are not able to abuse client.
If staff members are abuse their client through this, they can loss
customers and reduce their market image as well. Staff members have to
maintain polite nature with their client and not to abuse them for any
reason. They are responsible to help and try to resolve their problems.
2.3 Behaviour of staff members.
Every client who comes in the medical practice with the hope the to
reduce their pain and get well soon. So that, this the responsibility of
staff member to take care of them rather than making gossiping on them.
Staff members having a responsibility to take care of them and provide
proper medical treatment to them. They must ensure that proper medical
treatment is allotted to them or not.
2.4 Patient access to their health information
Patient access to health information means the better care our self
to get the new information about the rate of EHRs. The health information
become more digital, getting access to it ourselves as well as parties or
care givers. The patients must be able to access and share the health
information with the right to see and obtain a copy of their medical
report. Health care providers to provide patients with the timely
electronic access to their information about the health including lab
result, problems list, and medical list within the business days
information being available as a professional form.

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TASK 3
3.1 Legal and ethical obligations that applies on the organization.
Health care services organizations are able to maintain proper health
of their customers and try to improve their standard of living as well.
Legal and ethical obligations are as aligned below:
 These companies are able to provide proper health care treatment to
their customers as well as comply with the rules and regulations which
are imposed on them.
 These are the public health care organization which are responsible to
provide proper health care treatment to their patient.
 They need to offer proper healthy and safety environment to people.
3.2 Meet the requirement of legal and ethical obligation.
Every organization have to applied proper legal and ethical
obligation which are created by the compliance department. People can
update their knowledge through reading the latest update of compliance
department which are able to improve their knowledge.
3.3 When and why legal advices are compulsory.
At the time of formation of health care services providing
organization, that time they require legal advice. Some rules and
regulations are prepared by the government which have to be fulfil by them.
Through legal advice they are able to maintain legal and ethical
environment with in the organization. In order to perform legally and
ethically organization needs legal advises. With the help of this they can
easily file case against any person.

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3.4 Ethical issues.
The issue in which members are require to understand or choose among
alternatives either it is right or wrong. Ethical issues which are based on
Australia are required proper planning and strategies in order to get the
effective solution for that. They need to maintain various policies in
order to figure out the best solution. Some ethical issue which needs
policies are as aligned below:
 Decision making issues- Ethical decision making process are plays an
important in every business organization.
 Fundamental issues- These issues are related with the trust and
integrity which can be easily resolve with the help of making policies.
3.5 Records which are company required to keep.
Every organization needs to maintain proper records of transaction
which are conducted with in the premises. Health care services organization
record which are maintain their financial record which they prepare at the
time of incorporation. Also they need to maintain proper records of their
clients as well to whom they provide health care services.
3.6 Access to personal health information by practice staff
The medical record is one of the most essential tools use in the many
services providers. Alteration of medical record can carry serious
consequences for the practitioner. It documents include the patient ’ s
history, its problems, and the provider ’ s thought process, the basis
instruction for the diagnosis and treatment, and communications with the
patient.
3.7 Steps to ensures staff members are complying to legal and ethical
obligation.

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Company must ensure that their staff members have to comply with the
legal and ethical obligation which can are necessary for every business
organization. Members have to maintain these obligations in order to
provide proper health care services to their clients.
3.8 Possible breaches which are related to legal and ethical conduct.
Every organization can face breaches to legal and ethical conduct
which are Australian based which is not beneficial for them. Breaches are
like when organization as well as their staff members are not able to
follow complying with the legal and ethical obligation. So that, members
have to conduct regular check of their performance. Staff members needs to
fulfil rules and regulation which are imposed on them.
3.9 Consequences of non-compliance.
Every company must ensure that their staff members have to comply
with the rules and regulation which are imposed on them.
Those compliances are Australian based. If they not to do so then they have
to face some complication which are as follows:
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Compliance
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 For non-compliance penalty is imposed on them with the amount 20,000
dollars on each and every illegal worker.
 Also they are liable for the imprisonment which minimum 6 months and
maximum 5 years.
 Various types of consequences are having to be face by every
organization for non-compliance.
3.10 Duty of organization if breaches occur.
Every company needs to continuously check that staff members should
comply with the stated rules and regulation or not. If breaches are
occurring, they need to resolve the problem and try to identify the best
possible solution for that. They need to provide proper training to their
staff members in order to comply with the rules and regulation.
3.11 Report by the staff members for unethical act.
If any unethical act or breaches are conducted in the organization,
then staff members have to give report to the higher authority and try to
resolve the problem which is arise within the organization. Firstly, they
must prepare a report for any unethical issue then and deliver them to the
higher authority is able to take action.
3.12 Accreditation.
The process which is related to certification to competency,
authority is known as Accreditation which are Australian based. Companies
that issue certify the third party which against official standards are
known as accreditation bodies.
3.13 Firm can maintain knowledge of compliance requirement.
Organization can maintain proper knowledge of compliance requirement
through getting information from various sources and improve them as well.

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Also with the help of continuous learning companies are to build up their
knowledge and enhance performance as well.
Firms can maintain its function of requirement to getting the new learning
about the new tools and techniques to increase the performance.
3.14 How continuous improvement can help to maintain compliance
requirement.
Continuous improvement is the effective techniques which help
companies to maintain proper compliance requirement with the premises.
Through this process companies are able to improve their performance and
conduct proper compliance as well.
3.15 Confidentiality agreements
A confidentiality agreement is a legal binding contract with a person
or business promise to treat a different information as a promise not to
disclosure the secret of others without their permission. This agreement
used to strategic meetings including two parties become a privy to
sensitive information which should made not available to the publicly.
3.16 Third party
In every agreement and the medical centres are not including the
third party to sharing the nay information. Every company needs to a create
confidentiality agreement to secure their information for the third party.
Third party are not including in some information to create a
confidentiality legal agreement.

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Conclusion
On the basis of above report it has concluded that, HBO medical
practices have to maintain privacy and confidentiality for maintain
secretes the company and not to disclose them in front of third party.
Also organization needs to comply with the legal and ethical compliance. If
non-compliance is conducting with in the premises, then various types of
consequences have to be faced by the firm as well as its staff members.
References
Books and Journals
 Crane, A. and Matten, D., 2016. Business ethics: Managing corporate
citizenship and sustainability in the age of globalization. Oxford
University Press.
 Gallin, J.I. and Ognibene, F.P. eds., 2012. Principles and practice of
clinical research. Academic Press.
 MacLean, T.L. and Behnam, M., 2010. The dangers of decoupling: The
relationship between compliance programs, legitimacy perceptions, and
institutionalized misconduct. Academy of Management Journal. 53(6).
pp.1499-1520.
 Menzel, D.C., 2012. Ethics management for public administrators:
Leading and building organizations of integrity. ME Sharpe.
 Shewan, L.G. and Coats, A.J., 2010. Ethics in the authorship and
publishing of scientific articles.
 Short, J.L. and Toffel, M.W., 2010. Making self-regulation more than
merely symbolic: The critical role of the legal
environment. Administrative Science Quarterly. 55(3). pp.361-396.