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Consumer Courts in India

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Consumer Court is a judicial body set up by the government of India to protect the rights of the consumers. It is a special purpose court which deals with disputes and grievances regarding consumers and sellers.

If a consumer is exploited by any seller, he can file a case against the seller on his own and does not require a lawyer to fight his case for him. The consumer is also not required to pay any court fee apart from a nominal fee depending on the type of court and the claim amount.

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If you have any Complaints against any brand then you can contact us through • Website : www.instaremedy.com • Call : 022-39966111 • Email : info@instaremedy.com Zindagi Banaaye Aasaan! InstaRemedy –At your Service Always

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Consumer Courts in India

  1. 1. Consumer Courts in India
  2. 2. Consumer Courts in India • Consumer Court is a judicial body set up by the government of India to protect the rights of the consumers. It is a special purpose court which deals with disputes and grievances regarding consumers and sellers. • If a consumer is exploited by any seller, he can file a case against the seller on his own and does not require a lawyer to fight his case for him. The consumer is also not required to pay any court fee apart from a nominal fee depending on the type of court and the claim amount.
  3. 3. Rights of Consumers in India • Right to safety • The right to be protected from all types of hazardous goods and services • Right to Information • The right to be fully informed about the performance and quality of all goods and services • Right to Choose • The right to free choice of goods and services • Right to be Heard • The right to be heard in all decision-making processes related to consumer interest • Right to Redressal • The right to seek redressal, whenever consumer rights have been infringed • Right to Consumer Education • The right to complete consumer education
  4. 4. List of Consumer Courts in India There are three types of Consumer Courts: • District Consumer Disputes Redressal Forum (DCDRF) is a district-level court. It deals with cases valuing up to INR 20 lakh. • State Consumer Disputes Redressal Commission (SCDRC) is a state-level court. It takes up cases valuing less than INR 1 Crore. • National Consumer Disputes Redressal Commission in India (NCDRC) is a national level court. It deals with amount more than INR 1 Crore. It is the highest court of appeal in matters related to consumer disputes in India. The presiding Judges in NCDRC are retired judges of the Supreme Court.
  5. 5. Process to file complaint with Consumer Courts in India To file a complaint, first you will need to buy a copy of the Consumer Protection Act. The format for filing a complaint is simple with the guidelines being provided as well. It is advisable to draft your complaint in a clear and concise manner testifying the facts and support it with the mandatory documentation. • Along with your complaint and the affidavit, you must attach a list of documents that you are submitting as part of evidence and references in the complaint file. Make sure that you attach only photocopies of the evidence documents. • Sign and attach a Vakalatnama long with your documents. This will give your lawyer the authorization to represent your case in the court. For complete procedure, visit : https://www.instaremedy.com/consumer-court- in-india
  6. 6. InstaResolution – An alternative to resolve your Consumer Complaint • A step-wise guidance document to help you deal with the issue • Customized draft letters/ forms for you to send to the Insurance Company • Assisting you with the list of documents required to file your complaint.
  7. 7. InstaRemedy –At your Service Always Zindagi Banaaye Aasaan! To help troubled consumer at their time of need is InstaRemedy – “An e-Commerce platform facilitating consumer grievance resolutions”. InstaRemedy aims to facilitate resolution of consumer grievances that remain unanswered, unattended thereby building up a better bond between customers and brands.
  8. 8. If you have any Complaints against any Insurance Company, then you can contact us through • Website : www.instaremedy.com • Call : 022-39966111 • Email : info@instaremedy.com Zindagi Banaaye Aasaan! InstaRemedy –At your Service Always

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