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Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights

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Joe Navarro worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and counterterrorism.

He is recognized as one of the world’s foremost authorities on reading non-verbal communications.

Published in: Education
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Ex-FBI Agent, Joe Navarro: 10 Top Secret Insights

  1. 1. PRESENTS10 InspirationalMoments fromJOENAVARRO
  2. 2. Worked 25 years at the FBI,both as an agent andsupervisor in the areas ofcounterintelligence andcounterterrorism.Recognized as one of the world’s foremost authorities on reading non-verbal communications.
  3. 3. Exceptional leaders connectTO THE FEELINGSOF OTHERS .com/joe-navarro
  4. 4. How quickly you MOVE towards actionsTELLS THE CUSTOMERHOW MUCH YOU CARE .com/joe-navarro
  5. 5. Stay innately sensitive andKEENLY OBSERVANT .com/joe-navarro
  6. 6. Our ability to interactwith other peopleIS OUR ABILITYTO READ THEM .com/joe-navarro
  7. 7. Our eyes reflect what we focus onAND REVEAL WHEN WE DISLIKE SOMETHING .com/joe-navarro
  8. 8. When people hear something that bothers them, THEY COVER THEIR EYESAND PINCH THE BRIDGE OF THEIR NOSE .com/joe-navarro
  9. 9. Eye contact is cultural,UNDERSTAND THE RULES .com/joe-navarro
  10. 10. When you fear something,reframe it by asking,“WHAT DO I FEEL CONFIDENT ABOUT?”and focus on that .com/joe-navarro
  11. 11. Interviewing is effectivecommunication with a purpose,FRAME YOUR QUESTIONSAPPROPRIATELY .com/joe-navarro
  12. 12. Give people psychological comfort,Identify what makes a person comfortableand give it to them .com/joe-navarro
  13. 13. Ignore nonverbal  communication atyour peril .com/joe-navarro
  14. 14. Want more?Listen to the full conversation at .com/joe-navarro h#p://www.twi#er.com/33voices   h#p://www.facebook.com/33voices  

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