How to Give Everyday Feedback to Speed Up Your Team's Success | Anna Carroll

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Anna Carroll, MSSW, is an executive coach and organizational consultant specializing in workplace feedback, leadership development, and facilitation of groups. Carroll completed her undergraduate work at Sarah Lawrence College and Massachusetts Institute of Technology and received an MSSW from the University of Texas at Austin. She completed professional coach training from the Coaches Training Institute (CTI) based in San Rafael, CA.

Through her consulting practice at Interaction Design, Inc., she works with AmerisourceBergen, Applied Materials, Austin Regional Clinic, Doosan (Korea), Ebay, GE, Oracle, Singapore Airlines, Starwood Hotels, University of Texas, TECO-Westinghouse, Zimmer and other global corporations.

Published in: Leadership & Management
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How to Give Everyday Feedback to Speed Up Your Team's Success | Anna Carroll

  1. 1. insights from Anna Carroll Powered by
  2. 2. This presentation consists of highlights from the interview with Moe Abdou, founder & host of 33voices®.
  3. 3. Anna Carroll Anna Carroll, MSSW, is an executive coach and organizational consultant specializing in workplace feedback, leadership development, and facilita-tion of groups. Carroll completed her undergraduate work at Sarah Lawrence College and Massachusetts Institute of Technology and received an MSSW from the University of Texas at Austin. She completed professional coach training from the Coaches Training Insti-tute (CTI) based in San Rafael, CA. @justfeedback
  4. 4. 1 Feedback is to life what breathing is to living; without it, there’s no oxygen to grow.
  5. 5. 2 It’s a leader’s reluctance to giving feedback that deflates her associates’ desire to receive it. visualize the positive impact instead.
  6. 6. 3 Those who excel at giving feedback follow these six steps:
  7. 7. 3 Those who excel at giving feedback follow these six steps: Explain what they’re doing
  8. 8. 3 Those who excel at giving feedback follow these six steps: Look for the highest good in others
  9. 9. 3 Those who excel at giving feedback follow these six steps: Use COIN phrases for each person (see #4)
  10. 10. 3 Those who excel at giving feedback follow these six steps: Ask for feedback in return and adjust big
  11. 11. 3 Those who excel at giving feedback follow these six steps: creates more feedback loops
  12. 12. 3 Those who excel at giving feedback follow these six steps: Becomes a great coach
  13. 13. 4 The feedback conversation is a dialogue, not a monologue. COIN IT:
  14. 14. 4 The feedback conversation is a dialogue, not a monologue. COIN IT: Connect to the person’s goals and interests
  15. 15. 4 The feedback conversation is a dialogue, not a monologue. COIN IT: Observe something very specific
  16. 16. 4 The feedback conversation is a dialogue, not a monologue. COIN IT: Discuss the Impact on business
  17. 17. 4 The feedback conversation is a dialogue, not a monologue. COIN IT: be specific in identifying the next steps
  18. 18. 5 Want to get the best out of your younger talent? Do what Twitter does:
  19. 19. 5 Want to get the best out of your younger talent? Do what Twitter does: Communicate fearlessly to build trust
  20. 20. 5 Want to get the best out of your younger talent? Do what Twitter does: Defend and respect the user’s voice
  21. 21. 5 Want to get the best out of your younger talent? Do what Twitter does: Grow your business in a way that makes everyone proud
  22. 22. 5 Want to get the best out of your younger talent? Do what Twitter does: Recognize that passion and personality matter
  23. 23. 5 Want to get the best out of your younger talent? Do what Twitter does: Seek diverse perspectives
  24. 24. 5 Want to get the best out of your younger talent? Do what Twitter does: Reach each person on the planet
  25. 25. 5 Want to get the best out of your younger talent? Do what Twitter does:
  26. 26. 6 The smartest leaders avoid having crucial conversations because they’re relentless about giving and receiving everyday feedback.
  27. 27. 7 The truth only hurts when it’s false. let candor shine a light on never ending growth.
  28. 28. 8 A great coach is first and foremost a mentor. as such, her behavior is a mirror into the actions of others.
  29. 29. 9 Remember that “A friend is one who sees through you and still enjoys the view.” - Wilma Askinas
  30. 30. 10 Winners cherish being coached. for to them, the only path towards greatness is to constantly reinvent themselves.
  31. 31. REALLY REFLECT... What’s the one thing you wish you could share with your most valuable employee that you haven’t?
  32. 32. Connect WITH US! Tell us what you think Chase@33voices.com

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