@33voices / www.33voices.com / chase@33voices.com
The following slides are highlights from the interviewby @MoeAbdou, founder & host of 33voices.Click here to listen in
Chuck WallFounder of Customer CEO,the Austin-based customer research,engagement and marketing company.He is a contributor ...
33voices.com/Chuck-WallTo truly serve your customer today,you have to throw out the rule booksand be ultra responsiveNo.1
33voices.com/Chuck-WallNo.2When you STOP doing what you’ve always done,and LOOK at what your customer sees,it will be easy...
33voices.com/Chuck-WallNo.3The quality of your brand isin direct correlation withthe quality of the conversationsyou’re ha...
33voices.com/Chuck-WallNo.4Your customer’s biggestcomplaintis that you’re not listening to them –are you? ...really?
33voices.com/Chuck-WallNo.5Prove to your customer thatyou’re in the game with themand watch their loyalty soar
33voices.com/Chuck-WallNo.6Simplicity is directly related to your profitability -make my life simple and you win
33voices.com/Chuck-WallNo.7Social causes inspire advocacy –what does your brand stand for?
33voices.com/Chuck-WallNo.8Each customer adds aquantifiable lifetime value to your business,and it’s largely due to their ...
33voices.com/Chuck-WallNo.9A tip from Jeff Bezos:Never make a decision withoutconsideration for your customer33voicesChuck...
33voices.com/Chuck-WallNo.10Your platform is the new form of service,embrace it and do it in real time, all the time
Really reflect...When was the last time youasked your customer for an idea?Really reflect...
CONNECT WITH US!Tell us what you thinkChase@33voices.com
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10 Tips to Profit from the Power of Your Customers - Chuck Wall

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Listen to the full interview at http://www.33voices.com/chuck-wall/audio

Chuck Wall is the founder of Customer CEO, the Austin-based customer research, engagement and marketing company. A serial entrepreneur, Chuck has started seven other enterprises across multiple industries. He's an expert in understanding the needs of customers, having interviewed and surveyed over 100,000 of them in virtually every business category.

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10 Tips to Profit from the Power of Your Customers - Chuck Wall

  1. 1. @33voices / www.33voices.com / chase@33voices.com
  2. 2. The following slides are highlights from the interviewby @MoeAbdou, founder & host of 33voices.Click here to listen in
  3. 3. Chuck WallFounder of Customer CEO,the Austin-based customer research,engagement and marketing company.He is a contributor to Forbes andFast Company, on leadership,innovation, and customers.
  4. 4. 33voices.com/Chuck-WallTo truly serve your customer today,you have to throw out the rule booksand be ultra responsiveNo.1
  5. 5. 33voices.com/Chuck-WallNo.2When you STOP doing what you’ve always done,and LOOK at what your customer sees,it will be easy to LISTEN forwhat they truly want from you
  6. 6. 33voices.com/Chuck-WallNo.3The quality of your brand isin direct correlation withthe quality of the conversationsyou’re having with your customers
  7. 7. 33voices.com/Chuck-WallNo.4Your customer’s biggestcomplaintis that you’re not listening to them –are you? ...really?
  8. 8. 33voices.com/Chuck-WallNo.5Prove to your customer thatyou’re in the game with themand watch their loyalty soar
  9. 9. 33voices.com/Chuck-WallNo.6Simplicity is directly related to your profitability -make my life simple and you win
  10. 10. 33voices.com/Chuck-WallNo.7Social causes inspire advocacy –what does your brand stand for?
  11. 11. 33voices.com/Chuck-WallNo.8Each customer adds aquantifiable lifetime value to your business,and it’s largely due to their experience –can you measure it?
  12. 12. 33voices.com/Chuck-WallNo.9A tip from Jeff Bezos:Never make a decision withoutconsideration for your customer33voicesChuck Wall - Jeff Bezos and the empty chair (0.59)
  13. 13. 33voices.com/Chuck-WallNo.10Your platform is the new form of service,embrace it and do it in real time, all the time
  14. 14. Really reflect...When was the last time youasked your customer for an idea?Really reflect...
  15. 15. CONNECT WITH US!Tell us what you thinkChase@33voices.com

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