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Listen to the full interview at http://www.33voices.com/brian-klapper/audio
Brian is the President and Founding Partner of The Klapper Institute. He is an internationally recognized expert in transformational change, working with a variety of global companies in financial services, consumer products, manufacturing, food service, utilities, retail, and healthcare. His experience spans all elements of the value chain, as well as all customer touchpoints. A recognized thought leader, Brian is the author of The Q-Loop : The Art & Science of Lasting Corporate Change.