10 Insights on Intent-Based Leadership — David Marquet
This presentation consists of highlights
from the interview with Moe Abdou,
founder & host of 33voices®.
David Marquet imagines a work place where everyone
engages and contributes their full intellectual capacity, a
place where people are healthier and happier because
they have more control over their work-a place where
everyone is a leader.
Author of Turn the Ship Around!
Think anew about leadership
• Why do we need empowerment?
• How reliant is your organization on the
decision making of one person or of a small
group of people? What is the impact of that?
• What kind of leadership model
does your business use?
Do something different
• Where is the pain and frustration
greatest in your organization?
• How would you describe the
culture of your workplace?
• In what ways does leadership in
your organization take or give control?
Create leaders, not followers
• Why is doing what you are told
so appealing to some? Do people
really just want to do as they are told?
• If a snapshot of your business
went viral on the Internet, what
would it reveal about your workers?
• Do your procedures reinforce
the leader-follower model?
Act your way to new thinking
• What reasons do you
hear for resisting change?
• What are some of the costs associated
with doing things differently in your industry?
• Do you believe that you act first and
think later or that you think first and
then change your actions?
Use “I Intend to ….” to
create leaders at every level
Disempower passive follower phrases:
• Request permission to ….
• I would like to ….
• What should I do about ….
• Do you think we should …..
• Could we ….
Empowered phrases that active doers use:
• I intend to ….
• I plan to ….
• I will ….
Return the problem unsolved
• What is the long-term impact of
solving your people’s problems?
• Do you recognize situations in which you
need to resist the urge to provide solutions?
• When problems occur, do you immediately
think you just need to manage everything more
carefully? In what ways could you start to
break away from this type of thinking?
Take deliberate action
• How do you feel and react when
an employee admits to doing something on
autopilot, without deliberately thinking about
the action or its consequences?
• In what ways could implementing
a system of taking deliberate action
eliminate errors in your company or within
certain departments in your company?
• Do you think employees in your
workplace will revert to acting hastily and
automatically in a real life situation?
We learn (everywhere, all the time)
• Which areas in your business are
marred by mistakes because the lower-level
employees don’t have enough technical
competence to make good decisions?
• Would you consider writing a creed
for your organization that includes
a “we learn” philosophy?
• Are your people eager to go to training?
Specify goals, not methods
• In what ways have your processes
become the master rather than the servant?
• How could you ensure adherence to
procedure while at the same time ensuring
that accomplishing the objective remains
foremost in everyone’s mind?
• Have you reviewed your operations
manual lately to replace general terminology
with clear, concise, specific directions?
Don’t empower, emancipate
• In what ways are you limiting your
leadership to empowerment?
• What programs have you instituted
or could you institute in order to supplement
control with competence and clarity?