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There is a new reality for marketing and market research, and the main force provoking the changes are the consumers themselves. With consumers going digital, multi-tasking and having the world at their fingertips everywhere and anywhere, brands need to learn to engage with new consumers and take the opportunity to interact with them, gathering real-time insights, opinions and feedback.
In this new environment, we believe the most natural way for the MR industry to evolve is to let consumers co-create and share their experiences with us in innovative ways that go beyond traditional surveys.
This paper will share with the audience our vision on how market research will evolve to be always on, participating, inspiring and co-creating, as well as our experience in the last two years building a multidimensional research platform that combines social, gamification, online communities, mobile and DIY tools. The interaction with thousands of consumers in Latin America has enabled us to:
Collect and analyze consumer generated media (CGM) to understand consumer behavior and their relationship with product and brands
Use social networking platforms and web 2.0 tools to provide consumers with the opportunity to actively connect with one another while also creating a channel that brands can utilize to engage with consumers in a two-way relationship to share about their experiences, preferences, needs and therefore generate rich actionable insights.
This paper will include analysis of different activities performed in the development of the multidimensional research platform, its communities, games, applications, tools, knowledge base creation, as well as the results obtained.
An interactive presentation, with multimedia content and special effects will be used to promote an enjoyable experience for the target audience.